Recensies (1.755)
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Op beoordeling
The Customer Service was very prompt and she focused on fixing my problem quickly!
Anna has been quick & helpful
Hello TaiLux.com,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Outstanding support from Cady, Maxxie, Sophie, and others. Fast service, always responsive, and they consistently help me with my questions.
Sophie is awesome! Le service client est exceptionnel! Merci
Geweldige service en een goed systeem. Voor de prijs het beste loyalty systeem uit de Shopify App store. Terwijl ik er best wat uitgeprobeerd had!
Voor wat op maat gemaakte services heeft Maxxie mij goed geholpen.
Beste Bij Keesje,
We hebben zojuist uw 4-sterrenrecensie gelezen en het is jammer om te zien dat u problemen hebt ondervonden met het nieuwe klantaccount.
1. Wat betreft uw bezorgdheid over het feit dat klanten geen punten kunnen gebruiken, hebben we uw winkel grondig gecontroleerd. Tijdens onze beoordeling hebben we ingelogd en succesvol punten verdiend en ingewisseld voor beloningen op de BON Loyalty Page zonder problemen. Bekijk onze schermopname in de e-mail die we hebben verzonden.
Als dit uw bezorgdheid niet wegneemt, kunt u dan verduidelijken wat het exacte probleem is dat uw klanten ondervonden bij het inwisselen van hun punten bij BON? We willen eventuele problemen snel begrijpen en oplossen.
2. We zijn het ermee eens dat de mogelijkheid om punten in te wisselen bij het afrekenen een naadloze ervaring voor klanten zou bieden. We zijn verheugd om te delen dat deze functie al op onze ontwikkelingsroutekaart voor dit jaar staat. We zullen al onze handelaren op de hoogte stellen zodra deze officieel is gelanceerd.
We kijken ernaar uit om uw mening over deze kwestie te horen. We zijn er om u te helpen en willen uw ervaring graag verbeteren.
Mia from customer service has been so helpful during the set up process, with all of my questions.
Hello The Heart Division,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
good customer service from Maxxie
Hello Specialised Aquatics,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
The application is very intuitive and easy to use, it has many essential features for my store.
Not to mention that the support is very helpful, I had a very good experience with Cady, who was very helpful and resolved all my doubts.
Hello Koala,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
I haven't started the loyalty programs yet, I've only set up the app initially, and so far, it's been a great experience. I contacted support to make sure everything was done correctly, and Maxxie answered all my questions and helped me throughout the process. Great problem-solving skills and speed in customer support. 10/10.
Update 1: we are having a little trouble with errors on the order counting limit, but I've contacted support and Sophie answered me very fast, she already contacted the dev team to solve the problem
The app provides great features along with fantastic support. Thank you to the team at BON incuding Cara, Sophie and Maxxie, who have been so helpful with setting up our loyalty system.