BON: Loyalty Rewards Referrals
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Downloaded Bon Loyalty for the Shopify Online Store, and truth be told, it's the best app out there for a Loyalty Programme! - Allows you to customise the features and appearance to match the themes of your online store
- Love how you are able to configure and edit details and promotions to further entice customers to be part of the loyalty programme
- Most importantly is the amazing Support available, I had the pleasure to interact with Daisy (Hi Daisy!) who is incredibly responsive and patient with my needs. 5 of 5 Stars
Definitely Recommended!
Hi Bonejoursg
What a wonderful review! This made our day, and we are so grateful for Merchants like you!
Daisy and our whole team are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 Much appreciated.
Please feel free to reach us anytime via live chat or email help@bonloyalty.com as we always welcome you!
Yours sincerely,
Mia
BON Team
Brilliant app and all for free if you get in soon. Setup was a breeze but help from Daisy and Cara made it even easier. Highly recommended
Good day, Norse Spirit!
We are so happy you are enjoying our app and services! Thank you so much for your kind words. Cara and Daisy said it was nice talking to you and our team can't wait for the next conversation with you ✨
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com
Cheers,
Mia
BON Team
I would give zero stars if I could
I used this app for some time now with no problems, I had completely set it up to only work on points balance and only 3 options for redeeming when I had set it up. At some point between then and now new features became available and were automatically turned on.
I only discovered this a couple days ago when someone used those new features to take $200 worth of product for free using them.
This was massive to me, I'm a small business. I can't afford such a massive loss.
After I contacted support they were no help at all leaving me absolutely distraught
Dear Phoebelunacreative,
Thank you for bringing to our attention the issues you've experienced with the app. We appreciate your feedback, and we acknowledge receiving your report about redeeming options that were automatically enabled without your consent led to the loss of value on your orders.
At BON, we understand that any changes to the app can have an impact on our merchants' businesses, and it's important for us to be transparent and to be proactive in communicating with our merchants. We take your concerns seriously and would like to work directly with you to resolve this incident as soon as possible.
Please keep in touch with our team via email or live chat, and we will update you with more information and solution shortly.
Sincerely,
Sunny
Customer Sucess manager
BON Team
Just downloaded the app in an attempt to bring more customers to the shop (new and returning customers). The app is easy to navigate, user-friendly, and has friendly support staff. Thanks for the help Carrey! Hopefully, they bring more new ways to earn points but all in all, a good app despite being free.
Good day to you Monecious Hair Skin Health,
Carrey is jumping with happiness hearing that he could impress you with his service😊 Thank you so much for your kind words! I really appreciate you taking the time out to share your experience with us. We also would like to thank you for your valuable suggestion, as our ultimate goal is to make BON exactly what you need for your business.
Our whole support team is always willing to assist you via live chat and email at help@bonloyalty.com.
Best regards,
Mia
BON Team
Amazing app to get customers to come back. Easy to use and set up and user friendly for customers. Highly recommend.
Good day to you NEILA & CO.,
Thank you so much for your awesome review! Your nice words motivate us a lot! Tracy told us that your store has fantastic products and she wants to buy all :)
If you have any other questions, just chat with us or email us at help@bonloyalty.com.
Cheers,
Mia
BON team
I needed a new loyalty programme to use on my beauty store, BON Loyalty Rewards has been absolutely perfect, I love that I can customize the widget and offer my customers a variety of ways to earn and spend their points. I have had only the BEST service from the team who have gone above and beyond to help me. Special mention to Emile and Cara. Thanks!
Dear Magnolia Beauty,
On behalf of all BON team, thank you for such kind words addressed to us! It is such a huge boost to us that you appreciate our various customization options. We will try to continue to justify your trust and delight you with an impeccable level of service. Thank you one more time!
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON team
So far I am loving the app for what it offers for me and my customers! Customer support was amazing. Sunny made me feel like she truly cared about me and my business! That is a HUGE in my book!
Dear The Ruffled Daisy,
We're so glad and happy for your valuable feedback, it just melts our hearts here at BON! We work hard on making our service better every day and this has been our reward - to have such lovely customers like you. Sunny was on cloud-nine reading your feedback, she also said that your story truly inspired her🥰
Whenever you need us, our whole team is more than happy to assist you via chat and email at help@bonloyalty.com.
All the best,
Mia
BON Team
So far this app is amazing! The customer service is great and readily available to jump in and solve any issues or answer any questions!
Hi Acrylic Fetish Dip Powder,
We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.
May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
Best regards,
Mia
BON Team.
there is currency mismatch as "1 points earned for each JPY1 spent" means 1 points for each 1 cent in USD... when your currency is USD, its said 1 points earned for each $1 so it should be 100 JPY, not 1 JPY.. so main part of earning points is not working for Japanese market...unfortunately they said they cannot do anything so cannot use this app but the customer service, Emilie was very kind and nice to answer all my questions! thank you very much!
[Updated 12th July, 2022]
How're you today, MIRELA JAPAN team? Please check our follow up email and let us know what you think. You deserve the best support here in BON!
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[Updated 8th July, 2022]
We've sent you another email. Kindly check it from your end!
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[Updated 5th July, 2022]
I and our team, we haven't received your response. Our team has sent you 2 more emails regarding the matter. Could you please help me to check it out and reply to us?
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[Updated 11th Jan, 2022]
Emile has sent you another follow-up email... Our team really hopes to hear from you again!
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[Updated 4th Jan, 2022]
Hi again MIRELA JAPAN team,
How're you today? We very much look for your reply to our emails. Really appreciated!
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[Updated 31st , 2022]
We're still waiting for your response... It'd mean a lot to us if you can spare us just a few minutes to check your mailbox and reply to our follow-up emails. We are all awaiting you!
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28th Dec, 2021:
Dear Mirela Japan,
Our team is all grateful to have you with us and it is always our pleasure to support you. On behalf of our support team, please accept my sincere apology for the inconvenience you've encountered with the multi-currency exchange rate. However, it seems like there was a miscommunication between Emile and you regarding this matter, which could create a misunderstanding for you. We'd love to explain it to you in more detail, so you can understand it clearly. Emile has reached out to you via email, in which she explained how the app's system works with JPY and USD currency. Please help us to check your mailbox and let us know if the explanation is easy for you to understand. We'd love to offer you a live demo session for better communication if you don't mind.
We're looking forward to hearing from you!
Yours sincerely,
Mia
BON Team.
Nice APP and nice customer service！
Hope there will be more and more functions that we can use.
Looking forward to hearing the news
Dear Asakuki,
Thank you so much for your review! We are all so happy that our app and support service can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON team