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Hey There! Polarized_Art here! I operate Polarized F.A.M. Let's face it, free apps usually come with horrible service... but I downloaded Bon Loyalty and Rewards today. I had it set up and functional in less than 15 minutes. As a busy entrepreneur time is a money! The app is simple, yet intuitive and beautiful. The main goal in business is to grow your community and this powerful tool is needed. Oh yea, you can customize just about anything: emails, widgets, rewards, etc. Support? No need for the fuss because Emile and the support team are ready to assist you with the app. I sent over a message and was assisted in less than 5 minutes. My case was closed in less than thirty. That is what you can call convenient. Convenience is free, but in this case free, is worth its weight in gold or crypto. Great app and even better support. Don't hesitate to download Bon Loyalty & Referral. Emile event took the time to share her opinion about my store. She loves what we have to offer. BTW, Polarized F.A.M. is all about fashion, art, music, and NFTs. Stop by https://polarizedfam.com to say hello or just to take a look at my shop and setup.
Dear Polarized F.A.M,
Emile and our team truly appreciate that we can accompany such a kind-hearted customer like you:) We're so glad that you are enjoying your experience with BON till far. Beautiful UI and various customization options are always our goals when developing the app, and we can't be happier when we know you like them! Your precious support motivates us to keep on developing the app and providing better services to our precious customers. We'd like to send our sincere wishes to your lovely business. Emile told me that your store looks fantastic and she loves what you are doing!
If you have any further questions, please feel free to drop us a line via live chat or an email to help@bonloyalty.com. We are always ready to support you!
All the best,
Mia
BON Team.
app does not work well - customers can use the rewards with out points. Customers dont have to follow your social they click the tab to follow and they get points without actually following you . When customers redeem points the information does not come over to shopify only that the customer created a discount code but NO ACTUAL order .I have reached out to the app but all they want to do is log on to my shopify account .
Dear RokTheBox team,
Thank you for taking the time to leave us a review! We really appreciate your feedback. I truly understand the frustration these issues caused you :( Let me give you some brief explanations of the three concerns you shared in the review:
1. Why customers can get points without actually following the merchant's social media?
The logic is that customers will get points when click on the button "Follow", even if they do not actually follow your social media accounts. Big companies like Facebook, Twitter,..etc. do not allow third-party apps, such as BON, to access the database.
As far as we know, all other loyalty apps on Shopify App Store have the same logic and couldn't access to these big companies' data either. We'd recommend using these features to help you advertise your store's social media, so that your customer can easily connect with your store, rather than the main website only.
2. How could a customer "redeem without points"?
After you adjust the point balance, the remaining point amount is still enough for this customer to redeem. We've carefully looked into the problems you highlighted and have reached out privately via the chat window, or a live meeting to try and resolve these concerns.
3. Why did the Dev team need to log in to your Shopify account?
Customer privacy is Shopify's, and BON's first and foremost priority. That is why we'd need your approval so we can help address and solve the problem much faster. I’m sorry if the collaboration invitation sent to your store made you worry. I hope my answer cleared your concern.
My team is looking forward to hearing from you!
Sunny
Customer Sucess manager
BON Team
Great app and easy to use. No coding is needed and it actually does what is promised. Their support team is fantastic and gets back to you fast. Emile was very helpful and friendly!
Greetings Equine Culture,
It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Emile was really excited to read your awesome review. With your trust and support, we will certainly work harder to improve our app in the future.
Should you need our support, please do not hesitate to drop us a message via live chat or email help@bonloyalty.com.
Best regards,
Mia
BON Team.
Punctual assistance and available to implement any customizations
Hi Carismatix,
Thank you so much for the compliment! It really brightens up our day:) We will try harder to exceed your expectations with our app and support service.
When you need our assistance, don't hesitate to reach out to us via chat and email at help@bonloyalty.com!
All the best,
Mia
BON Team.
So far this has been great. Customer support is excellent and immediate, and integration was very smooth. Once we have customer feedback, we will be able to assess more, but so for, so brilliant!
Dear The Gluten Free Bakery,
We're ecstatic to receive your 5-star rating! 🌟 Thank you for choosing our services!
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
All the best,
Liam
BON team
Dale was very supportive and helpful with my requests on personalizing the application for my website. Thank you so much.
Good day to you Dulce Boutique Shop,
It's such a blessing seeing this wonderful review, it made our day! Our team works hard every day to keep our customers happy, but we can only do it thanks to lovely customers like you. I bet that Dale will be on cloud-nine reading this😊
We're always right here and ready to assist you via chat and email at help@bonloyalty.com, so feel free to reach out to us whenever you need!
All the best,
Mia
BON Team.
This app is so great and has a lot of customization and features. The UI is really simple to use. The customer service is lightning fast and friendly- Anna helped me set up the app and it was done within seconds! I definitely recommend this app to anyone. The fact that it is free is so amazing!
Dear Starlight Fair,
You're the reason our support team, especially Anna, can feel ecstatic every day when working. We really appreciate you taking the time out to share your experience with us — and we must say, we are lucky to have you as a customer ^^
May you have questions, we will always be waiting for you at live chat or help@bonloyalty.com.
All the best,
Mia
BON Team
So far so good! This app is wonderful and the team members are very supportive and willing to answer any questions about the app!
Dear Serumize Skin,
Thank you for your thoughtful feedback! There are still many things we need to improve for our precious merchants, however, our team is all grateful to have you with us! It is always our pleasure to support you.
If you need any assistance from us, please contact our team via live chat or email us at help@bonloyalty.com.
Best regards,
Mia
BON Team.
great app, with superb support.
This is my go-to app for managing customers and creating loyalty program
Thanks so much for your great review. We’ve passed your kind words on to our team. The Support team is passionate about providing our customers with outstanding experiences and will be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience.
We are just one message away via live chat or email address help@bonloyalty.com
Liam
BON team
Great app and easy to setup for a simple points and referal system for your store. Genie from the support team also was very responsive to solve customization issues.
Hello, 👋
Thank you very much for your sweet feedback! We are striving to optimize the app and our support service, hopefully it can help us serve you better!
If you need our support, we will always be ready to give you a hand via our live chat or help@bonloyalty.com! 💐
Yours sincerely,
Liam
BON Team.