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Impecable service from the team over at Smartify Apps, easy tor each and very helpful in any request I've made of them. I've yet to use the app CUSTOMER side, but admin side, it's incredibly user friendly.
Dear BD Cosmos,
Thank you so much for taking the time to provide feedback. As we strive to provide excellent service to all our customers, it's pleasing to know you're happy with our support. We look forward to accompanying you on this journey.
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Cheers,
Mia
BON Team
Many great features! Supports multiple languages easily, and so many options to easy customize, and even better - it's free - and the extremely quick support and help by Emile
Can recommend
Hi Lysshoppen,
Thank you so much for your awesome review, I'm glad that you are loving our app! We always want to provide various customization options and features for our beloved customers, and we can't be happier when we know you like them:) Emile would be really excited when reading this! It's a huge motivation for us to keep going forward.
If you need our assistance, we are just one message away via live chat or email address help@bonloyalty.com.
All the best,
Mia
BON Team.
I have been looking around for some time trying to find a decent loyalty app. Bon Loyalty is very easy to use with great features. Incredible support staff who respond and help very quickly. They seem to be available day and night and only want to help! Highly recommended.
Greetings Starlit's team,
You made our day with your trust in our app and your awesome review! Our team are all happy to know that you are satisfied with our support!
If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!
Best regards,
Mia
BON Team.
Amazing app, easy to use, great customer service & very usefull app for referall programms and you pay commission via points or Currency as well.
Good day to you Anewow,
You really made our day with your trust in our app and your awesome review! We are all happy to know that you are satisfied with our referral program system and our support service :)
If you need any further assistance, please feel free to contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!
All the best,
Mia
BON Team.
Daisy is good, She guides me carefully，this is a great experience and good app，I hope it can help my store get more customers
Thanks a lot for praising our work!!! You're the reason we wake up with smiles every morning. Being able to assist you in your business is the highest prize for us. ️🙋💓 And one more big thanks from Daisy :)
May you have any further requests, please contact us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
All the best,
Mia
BON Team.
amazing service. representatives are always there to help you if your struggling with the set up. i love this app.
Hello,
Thank you for your review. We will share this with the app team to let them know how we are doing
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
Downloaded Bon Loyalty for the Shopify Online Store, and truth be told, it's the best app out there for a Loyalty Programme! - Allows you to customise the features and appearance to match the themes of your online store
- Love how you are able to configure and edit details and promotions to further entice customers to be part of the loyalty programme
- Most importantly is the amazing Support available, I had the pleasure to interact with Daisy (Hi Daisy!) who is incredibly responsive and patient with my needs. 5 of 5 Stars
Definitely Recommended!
Hi Bonejoursg
What a wonderful review! This made our day, and we are so grateful for Merchants like you!
Daisy and our whole team are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 Much appreciated.
Please feel free to reach us anytime via live chat or email help@bonloyalty.com as we always welcome you!
Yours sincerely,
Mia
BON Team
Brilliant app and all for free if you get in soon. Setup was a breeze but help from Daisy and Cara made it even easier. Highly recommended
Good day, Norse Spirit!
We are so happy you are enjoying our app and services! Thank you so much for your kind words. Cara and Daisy said it was nice talking to you and our team can't wait for the next conversation with you ✨
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com
Cheers,
Mia
BON Team
I would give zero stars if I could
I used this app for some time now with no problems, I had completely set it up to only work on points balance and only 3 options for redeeming when I had set it up. At some point between then and now new features became available and were automatically turned on.
I only discovered this a couple days ago when someone used those new features to take $200 worth of product for free using them.
This was massive to me, I'm a small business. I can't afford such a massive loss.
After I contacted support they were no help at all leaving me absolutely distraught
Dear Phoebelunacreative,
Thank you for bringing to our attention the issues you've experienced with the app. We appreciate your feedback, and we acknowledge receiving your report about redeeming options that were automatically enabled without your consent led to the loss of value on your orders.
At BON, we understand that any changes to the app can have an impact on our merchants' businesses, and it's important for us to be transparent and to be proactive in communicating with our merchants. We take your concerns seriously and would like to work directly with you to resolve this incident as soon as possible.
Please keep in touch with our team via email or live chat, and we will update you with more information and solution shortly.
Sincerely,
Sunny
Customer Sucess manager
BON Team
Just downloaded the app in an attempt to bring more customers to the shop (new and returning customers). The app is easy to navigate, user-friendly, and has friendly support staff. Thanks for the help Carrey! Hopefully, they bring more new ways to earn points but all in all, a good app despite being free.
Good day to you Monecious Hair Skin Health,
Carrey is jumping with happiness hearing that he could impress you with his service😊 Thank you so much for your kind words! I really appreciate you taking the time out to share your experience with us. We also would like to thank you for your valuable suggestion, as our ultimate goal is to make BON exactly what you need for your business.
Our whole support team is always willing to assist you via live chat and email at help@bonloyalty.com.
Best regards,
Mia
BON Team