BON Loyalty Program & Rewards

１年ほど使っています。導入当時からバグや不具合でトラブルが多かったのですが、他に似たようなアプリがないため導入しました。

1年経っても運営に致命的な不具合などが続いています。
一度導入すると移行なども容易ではないので、おすすめしません。

・ランク別の顧客セグメントはshopify側に反映されないため、その内容を毎月レポートで送ってくれるというが、リマインドしなければ送ってこない
・送ってくるデータの形式も違うことがあるし、ランクが間違っていることもあり、毎回手動で確認している
・shopify退会済みで個人情報を削除した顧客(ダミーアドレスになっている)がデータが紛れている
・shopifyで個人データ削除ずみのはずなのにポイントメールを送ってる

Our store is migrating from Magento to Shopify Plus. In our previous loyalty program, points did not rely on discount codes, and the rules were simple. For example, users earned 1 point for every dollar spent, and 10 points could be redeemed for 1 dollar. A maximum of 20% of the total order amount could be paid with points. However, upon moving to Shopify, I found that all loyalty programs are ...

I had an extremely disappointing experience with BON's review app. I initially signed up to test their service but quickly realized it was not suitable for my business. Unfortunately, their ridiculously short 3-day trial was not enough time to properly evaluate the app, and I mistakenly overlooked the trial expiration. The moment the trial ended, I was automatically charged, without any clear ...

app does not work well - customers can use the rewards with out points. Customers dont have to follow your social they click the tab to follow and they get points without actually following you . When customers redeem points the information does not come over to shopify only that the customer created a discount code but NO ACTUAL order .I have reached out to the app but all they want to do is log ...

POS Users BEWARE!!! I thought this app was great. They even have a feature to connect the Shopify POS to allow customers to earn points and claim rewards at the register. However this feature was released before it actually works. Thankfully we had 1 honest customer let us know that they claimed their rewards but their point balance never reduced. This reward was a $10 off coupon that they could ...

This app is silly - it has no ability to filter sales channels (why accrue points for amazon shoppers when amazon disallows marketing to their customer) and they don't stand behind their promises. Last year they PROMISED me that amazon customers would not affect my account's order limit and that they were working on a filter. Apparently my customers are not accruing points and this company seems ...

I would give zero stars if I could
I used this app for some time now with no problems, I had completely set it up to only work on points balance and only 3 options for redeeming when I had set it up. At some point between then and now new features became available and were automatically turned on.
I only discovered this a couple days ago when someone used those new features to take $200 worth of ...

There are so many functions that are completely unusable. Doubt the authenticity of this free app.
It's been installed for a month and the data is not synchronized and is completely unusable. After the customer service enthusiastically helped me to install it successfully and guided me to give five-star praise, the customer service was very perfunctory about our data migration problem, and every ...

I’ve been struggling to get everything integrated. While I was chatting with someone for assistance, they logged off in the middle of our conversation. When they finally returned, they mentioned they were extremely busy. Then logged off again. I’m very disappointed with this experience.

This app was uninstalled the same day because the app developer wanted to charge me a fee for integrating the floating widget and rewards page into my theme. The floating widget is large and blocks the cart drawer checkout button on mobile. The buttons on the rewards page are not customisable. The extra fee charge is disappointing because I am on the paid version and it took me all day to set up ...