Recensioni (520)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 85% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 4% delle recensioni ha 1 stelle
2 agosto 2024

D'Angelo was so helpful on the chat for support! We had an *issue* which was just our inability to read and he was so patient and understanding looking into the problem, which helped me realize that the problem was not actually anything wrong. Normally, apps with this level of customer service and support have 5 stars from me on the assistance alone, however, the app is wonderful too! So much functionality, so intuitive to use, BookThatApp has made managing our one-and-done classes along with our multi-session classes easy and less daunting.

The reminder functionality is seamless and easy to use and really helps us have a one stop shop for running the classes portion of our business. I love that we were able to set up reminders for both our customers who signed up for our classes and the instructors teaching the classes. No more panicking at 10:00 the night before a class trying to figure out for an instructor if they had any students sign up.

I also love how easy the app makes it to add dates to existing classes. Many of our instructors have classes that get offered over and over again. With past systems, there was a lot of effort wasted on copying the class and setting it up as effectively a new class every time it was offered. Now, we just add dates to the already established class product. Piece of cake. It saves me so much time in running the behind the scenes parts of the business,

This app is literally everything our shop needed it to be and more!

Needles in the Haymarket
Stati Uniti
6 mesi di utilizzo dell’app
BTA Commerce, Inc. ha risposto 19 agosto 2024

Your review is very wholesome and we whole-heartedly enjoyed reading every bit of it. Thank you for your time that you have sacrificed to leave us a thoughtful and thorough review! Thank you very much 😊!

1 novembre 2024

Very good app and support is very quick and helpful!

Rent Club
Australia
Oltre 2 anni di utilizzo dell’app
27 settembre 2024

I usually try to avoid bad reviews. In this case, however, I want to warn you.
For over a month now, there has been an error where the booking widget on the website very often does not load and bookings are therefore not possible.
The result is lost customers and thus lost money.
Ok, things like that can happen, but the bad thing in this case is the support.
When I reported the error, I was told that the error had already been fixed. I had to prove the opposite. Then I was told that it was because my browser was out of date. Nonsense, I test several browsers in different (current) versions. Then I was told that it was only on Apple systems, which
After a month, they reported the problem as solved, but I was able to reproduce the error in seconds.
Either the support is completely incompetent or they are deliberately telling untruths. I don't know, but either way is bad and makes working together impossible.

Tonraum.studio
Austria
Circa un mese di utilizzo dell’app
BTA Commerce, Inc. ha risposto 1 ottobre 2024

Hi Oliver!

I do apologize for your recent experience! There was clearly some misunderstanding with the handling of this issue. We have been tracking this issue for some time, and haven't been able to truly derive a solution for it, because we haven't been able to reproduce it.

The records that we have on this issue have highlighted it to be "Device-specific". We were able to make the assumption that this is iOS related. However, we were not able to reproduce this issue on recent iOS versions and devices. It wasn't until last month (September) that our developers discovered that the widget wasn't loading for iPhone 11 Pro Max and on the version 13 iOS. So, we were only able to reproduce this widget rendering issue on iOS devices with the version 13 OS. We discovered this was due to the device and the browser being outdated. So, we had to update Babel on our end to convert the Javascript to a readable format for outdated iOS devices.

Part of the confusion in conveying this information to you was that the solution was released, but was then reverted due to some issues that arose, which was believed to be as a result of the deployed solution. The solution was then redeployed and this was confirmed around September 23rd, 2024. We were able to run tests on our end, and the widget now loads for older iOS devices. But unfortunately, it seems there are still instances of the widget not loading for iOS devices. The recent reports have brought to our attention that their might be an issue with how Safari is handling cache.

We have followed up with you to express our apologies, and we do hope that you can work with us to iron out this issue. Synchronously, we are working on updating parts of the app, that we believe will help to solve this issue for the iOS devices that are affected.

Thanks!
Success Team at BTA

1 ottobre 2024

Really happy with the support you get on this app. They've helped me numerous times and we always found the right outcome.

Clothilde Store
Belgio
Oltre un anno di utilizzo dell’app
BTA Commerce, Inc. ha risposto 3 ottobre 2024

We are happy to hear that 😊! Thank you for a great review! If you don't mind sharing what would have made your review a 5-star, we would really appreciate it. Your feedback would help our team to understand what our customers think of the app, and does help in their decision making process.

11 settembre 2024

I have used this application for numerous clients now with different use cases. The support received via the live chat is the best I've ever experienced, all support staff are amazing. Thanks for the brilliant app & support that comes along with it!

My Store
Regno Unito
Circa un mese di utilizzo dell’app
BTA Commerce, Inc. ha risposto 16 settembre 2024

Thank you for leaving us an amazing review! We appreciate you 😊!

21 agosto 2024

Pretty easy to set up. Theres a couple minor things but we are able to rent our gear without any issue and set it all up within a few hours.

Seaside Surf Shop
Stati Uniti
Circa 2 mesi di utilizzo dell’app
BTA Commerce, Inc. ha risposto 10 settembre 2024

Thanks for your awesome feedback!

23 luglio 2024

BTA Help ticket agents never fail to assist me! It's so great to have fast communication when I need it most - it also makes my job easier. Highly recommend.

The Crafty Kit
Stati Uniti
Quasi 3 anni di utilizzo dell’app
BTA Commerce, Inc. ha risposto 25 luglio 2024

It means a lot to us that you took the time to write us this review. Thank you for the recommendation and for your awesome 5-star review! ⭐⭐⭐⭐⭐

25 luglio 2024

We tried so many booking systems that claimed to be able to do what we needed, but if they could they were clunky or had big learning curves. BTA was so quick to setup, and when we have needed help their customer service via the chat has been super fast, thorough and helpful. They also only charge a monthly fee, with no booking percentages. I would highly recommend BTA!

The 108
Regno Unito
5 mesi di utilizzo dell’app
BTA Commerce, Inc. ha risposto 30 luglio 2024

Thank you for your amazing review! It means the world to us 😊!

2 agosto 2024

D'Angelo solved my problem right away!
Been using this app for almost 3 years and I love it!

CandlelitATL
Stati Uniti
Oltre 2 anni di utilizzo dell’app
BTA Commerce, Inc. ha risposto 19 agosto 2024

Thank you for your kind and amazing review! We are happy to know that you appreciate our app and our services!

17 luglio 2024

I have been using BTA for years. It works well and their support team is quick, responsive and has always resolved any issues, which there have been few of.

Vacation House Linen & Towel Rentals
Stati Uniti
Circa 6 anni di utilizzo dell’app
BTA Commerce, Inc. ha risposto 25 luglio 2024

We aim to have a TAT between 2 and 24 hours. This is to provide our customers a fast response and solution.

We are happy to hear that you enjoy our app and our services. Thank you for your review!