Appointment Booking App | BTA

We had been selling "Open Admission Tickets" to our museum from our Shopify shop but the fact that the visitor numbers were growing exponentially required us to have a Bookings Engine to manage the number of tickets and set capacity limits for each date and timeslot. BookThatApp was bolted onto Shopify and the existing product template page was enhanced as a result. The customer can now immediately see the availability and the choice of what Tour to go on is now being managed by the customer rather than our staff having to hide tickets from our Shop when it's full (messages shown to customer during the booking process guide customer into choosing different date or time). Our staff now have an immediate overview of "whos coming in when". We love the many different setup options to deal with the many variant options and when we had to close the museum for public tours in the coming months due to a private hire event, we were able to "BlackOut" all tickets online for the day in a matter of just a few clicks in the BookThatApp admin ... Happy Days! As a result of the operational ease of this, we have reduced the ticket prices for online purchase only and have been able to reduce the queues at the tills in museum since more and more people are prebooking online now.
Christine and her team have been very helpful in the implementation process while working with our web developers for Shopify shop and whenever help was needed, we always got immediate support.

This app has been great for us and all of the various types of bookings that we do. It took us many emails to figure out how to use the app but their customer service team is responsive and helpful. We have had some specific quirks with our needs and they have been superheroes in making our dreams come true! Best calendar app by far!

We use this App to manage a high volume of classes for our business and find it easy to use with excellent support staff.

This is an excellent booking app, which I ranked number 1 at Shopify.

First of all, it offers multi functions, which can cater ticket selling, venue booking and item for rental.

Secondly, the best part if the customer services. They provide excellent respond, by including weekend. Also, they have different teams that can provide quick respond within few hours.

Thirdly, they have strong technical team, which they are willing to take a look of the system issue and fix it within short time.

Well Done

I'm a bit slow so the epic amounts of options took me a while to work out. Once my brain sorted itself out I discovered there's not much BookThatApp can't do. Keep up the good work.

Great service! Our Dir. of Ops chose this plug-in and set everything up. A few years later, she moved on. I've picked up the work and although I'm pretty tech-savvy, I'm short on time. I recently chatted with BTA Support a few times and they helped me so quickly! It was such a relief. Highly recommend!

These 5 stars are given wholly to Book That App's tech support team, with sincere gratitude.

Upon my recent migration to a new Shopify theme, I suddenly found myself with a number of severe calendar and booking-related issues happening all at the same time. These were big, visible customer-facing problems that urgently needed to be addressed and had me feeling helpless. I had troubleshot for days and hours before finally reaching out to the team, jaded due to past experiences with other platforms’ customer service. Simply put, I was skeptical that help would arrive and didn’t want to get my hopes up. There's nothing quite so unnerving as needing immediate assistance and having no idea if and when your web-form-submitted pleas for help will catch anyone's attention or get a reply. It always feels a bit like throwing a message in a bottle into the ocean, hoping it will reach someone, but never knowing if or when it will.

Finally, after another full day of troubleshooting, I submitted several support request tickets late in the evening as a last resort. It was after 10 pm, so I had accepted that I'd be going to bed unsettled and anxious, and waking up to who-knows-how-many confused customers the next morning. But then, like a beacon of light coming out of the sky, I started receiving real, human feedback and assistance immediately! Albert's late PM hour responses to my SOS literally felt like having a life raft thrown to me. He jumped on my cases immediately, and by the time I did head to bed, 2 out of 3 of my issues were fixed, if not well on their way to being fully resolved. The next day, Rob picked up seamlessly where Albert left off, and guided me the rest of the way to complete resolution.

To get to interface with one exceptional tech support rep alone is rare, so to be able to benefit from the combined efforts of such a talented team was nothing short of outstanding. Even for its faults, I will no longer be getting angry at my Book That App software if and when I encounter roadblocks or issues I can’t figure out, knowing now that their dedicated tech support team is as responsive, diligent and thorough as they are, and completely accessible to me at my fingertips. Thank you guys, you really are such an asset to your company, but even more importantly, to the people whose small businesses and livelihoods rely on your product every day.

Gratefully,
Kristin

Great app that works well with Shopify to handle class bookings for our training centre. The automated features streamline a lot of communication which means more efficiency us and more transparency for the customer. Any tech issues have always been handled promptly and professionally by the support team. Highly recommend these guys!

We've been using BTA in our tourism business for a while now, and it's great. Backend takes a little learning, but the support team have always been friendly and super quick to reply.

Does everything I need it to and support was prompt and excellent! I would definitely recommend them to everyone. You can even try it out for 10 rentals before you buy.