レビュー (528)

総合評価
4.7
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の8%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の4%は1つ星です
編集日:2018年11月30日

I worked on created my website for a month. I paid to have the app installed in my theme--only to find out when I went live that it was applied to the wrong theme. The customer service team understood that there was a miscommunication and took the time to work with me and correct the issue creating a seamless booking process for my website.

The Style Guru
アメリカ合衆国
アプリの使用期間:1年以上
2024年2月20日

Amazing customer service. Most customizable booking app I have seen. I tried about 5 different booking apps before I found BTA and I'm so happy I found it! It's a little complex at first, but the support team is amazing, the user guides are very helpful and it's worth it!

Mind's Eye Mystics
アメリカ合衆国
アプリの使用期間:25日
BTA Commerce, Inc.が返信しました 2024年2月21日

Thank you for your awesome review! We're happy to see that you decided we were the best fit for your business! We look forward to growing together, and to providing you continuous support!

編集日:2021年1月18日

Now after 9 months of use, I feel that this review is more accurate/fair - In principle, and when working smoothly, this app is the best I found in regards to customisation and complexity. Why I chose this app - I have 47 members of staff, all of which offer a variety of services/products in various locations. Therefore, needing a booking platform that'll allow a member of staff to be assigned 'services/products' they are able to offer. As well as 'locations' in which these services/products can be offered... Now, if a staff member has been assigned a service, in a location that takes 'X' amount of time, that member of staff needs to show as unavailable at that time (plus a 15min buffer perhaps)... The last thing any business needs is for that member of staff to be double booked - Hence the need for a booking system that will allow you to set the service/product offering of a staff member, as well as setting the location in which they work. I genuinely haven't found another app offering a solution for this. However, over the last 6 months of the website being live, I'm still getting the same issues reoccurring. These are just some examples - Regularly allows double bookings - You're on you own here, they'll 'fix' it, but it won't last long (lost count of how many times this has happened) No 'locations' saved on appointments - You've got a booking, but where?? Customer remarks - "I can't select any dates from the calendar" "There's no dates to select... Just says no availability" "I can select a date, but then says no times available? I've gone through 10 dates??? Why can I select them if there's no times available???" "I can't checkout, just says you reservation can't be saved?" BTA customer support - "Your customer is using an out of date browser" - Meaning they can double book. So now you need to explain to the customer why you cant fulfil their order. "What device and browser did your customer use to book?" - I don't know? Whilst this might help to resolve the issue, it's not good for business. I've been paying for highest service package, just to be told - "We process tens of thousands of bookings successfully per day, so yes I would say the app is delivering value for the thousands of merchants that use it" I'm constantly having to get in touch to resolve issues, I dread to think how many lost sales there are as not all customers get in touch with us to let us know there's a problem, and just move on. No resolve. Just expected to accept this is what happens. I originally left a 5* review after too shorter timescale to have really had any experience of using the app. After a few months of use, discovering more and more issues and lack of customer service, I then left a poor review. However, retracted it after Alex contacted me looking to resolve my many issues. This review is more accurate, and fair.

Bicycle Services
イギリス
アプリの使用期間:2年弱
2020年5月18日

I used their support team when installing the app on a client's website and it was such an easy and quick experience! Thanks again.

Coachedbydinasty
アメリカ合衆国
アプリの使用期間:24日
2021年3月17日

Functionality really serves every purpose you can imagine. There are hundreds of ways to customize and I have to put emphasize on the support(!). You get answers in less than 12 hours and the employees are dedicated to solve your problems. Really astonished about that service-level! :-)

TravelTräger
ドイツ
アプリの使用期間:24日
2018年10月1日

Good app. While it does take a while to understand all the little features, and isn't always the most intuitive, it's certainly the best booking app on the market - and Zetya have great support. I'd recommend!

Imagination Station
ニュージーランド
アプリの使用期間:1年以上
2014年5月21日

Our company is an online tour booking company. The app performs as stated per all the previous postings except one major flaw in the coding. This app only verifies the existing inventory when an item(s) are placed in the cart. It does not verify the existing inventory against what has been already placed in the cart and if the customer adds to the cart with the same item the app will allow overbooking of the item or tour beyond the maximum that has been setup in the app.

Try it out on your own product page, enter the maximum number of items you have available to your cart, then add it again and again and again. It will keep adding to the cart and allow the customer to check out. This will cause overbooking of our tours and a customer nightmare. We have brought this to the developers attention and they stated it was not a concern they were willing to address.

I have researched this and spoke with other developers, the calls for the cart items are provided by Shopify and verifying this information would be a simple fix. If you are booking limited quantities with this app be aware of this short coming and the possibility of overbooking.

Imbibe Tours
アメリカ合衆国
アプリの使用期間:1年以上
BTA Commerce, Inc.が返信しました 2019年3月22日

Dear Shop Owner

Thanks for taking the time to leave a review!

You'll be happy to note that we have added a second availability check on the cart page that addresses the concerns you raised in your review.

Good luck with your shop!

The Support Team at Zetya

2022年6月25日

We were using this app to run bookings for our high end rental property. I didn't think it would be difficult. It's stopped working twice, costing us thousands. Shopify needs better app implementation. This is a pain-in-the-ass.

idlepursuits
ニュージーランド
アプリの使用期間:1年以上
2019年12月9日

Really amazing AMAZING customer service. Thanks Rob! We wanted an app to manage booking for our new hair salon and this is perfect. Really great, does so much!

BLUNT
イギリス
アプリの使用期間:20日
BTA Commerce, Inc.が返信しました 2019年12月9日

Thanks for the review! I am glad that we could help you with fine tuning things on your site today.

-The Zetya Support Team

2022年5月23日

Very powerful app.
It is by far the most customisable app I have come across, once you get used to it.
The support team is very helpful and respond quickly.
Seems difficult to make styling changes to the dawn theme when it comes to placing widgets next to products, however, I maybe just unaware of the proper actions to take.
Highly recommend this app.
Thanks team!

Volleyball Labs
オーストラリア
アプリの使用期間:20日