Appointment Booking App | BTA , 438 recensies
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If you go over your bookings for the month you lose access to EVERYTHING. We have one event this month that pushed us to our limit. I've had this app for over a year and have old pricing. To upgrade I'd have to spend an extra $20/month and wouldn't have the option to downgrade again.
Now that I've hit the limit, the only thing I can see is the upgrade page -- none of our currently appointments that we paid for. I chatted with support and they said I won't have access to anything until the new billing cycle. I asked if I'd be able to just start a new cycle early and they said no. There's also no option to buy extra appointments for the month. They told me the only option is to upgrade.
Hitting my monthly limit and not getting more bookings is fine, but not being able to see the bookings I already paid for in my plan is not acceptable.
Hi 👋
Thanks a lot for your feedback! We are sorry to see that you were dissatisfied with your recent interaction with us. We do understand your disappointment, and would like to provide clarity on a few things:
"To upgrade I'd have to spend an extra $20/month and wouldn't have the option to downgrade again."
The plan you were on was a legacy version. The updated plan was increased more than once over the years. Also, you were advised that if you were to upgrade to any of the updated plans, you wouldn't have access back to the "Legacy" plan. If the plan no longer exists, then you wouldn't have an option to get back on that plan.
Another thing to add is that you didn't need to change your plan. You could remain on your "Legacy" plan until the new billing cycle starts and your quota is renewed. If you wanted to resume your bookings, you would need to upgrade your plan. But that would mean you wouldn't have access to the "Legacy" plan anymore. We made sure to point that out.
"Now that I've hit the limit, the only thing I can see is the upgrade page -- none of our currently appointments that we paid for. I chatted with support and they said I won't have access to anything until the new billing cycle. I asked if I'd be able to just start a new cycle early and they said no."
This logic existed but it's the first time you have experienced it since hitting your limit due to the revision of the quota on the "Legacy" plans. The support team had submitted a request to change this logic if possible. This has caught the team's attention, and they will revise the request accordingly.
The billing cycle is renewed every xth day that you subscribed. So, if you subscribed on the 6th of March, then your new billing cycle is on the 6th of April. Asking us to shorten your billing cycle for a month or forcing the start of the next cycle is not possible for us to do. Especially, given that Shopify handles the billing, not us.
"There's also no option to buy extra appointments for the month. They told me the only option is to upgrade."
If the option existed, we would have provided it to you in a heartbeat 🙂. We have this added to our feature request list and we are hoping that it's something that we can implement this year. Until then, the only option there is to renew your quota ASAP is to upgrade.
"Hitting my monthly limit and not getting more bookings is fine, but not being able to see the bookings I already paid for in my plan is not acceptable."
As mentioned earlier, we do hope to change the way that this logic is applied. Until then, you can reach out to the support team for assistance with retrieving your reports or any additional information you may want/need.
We wish to continue giving you nothing but great support! Have a great day!
Best Regards,
Support Team at BookThatApp
Amazing customer support, I had an issue with reservation widget and it was resolved very quickly. Been using the app for almost a year and wouldn't go anywhere else!
We appreciate you taking the time to leave us an amazing 5-star review! Thank you! Your review means a lot for us. We look forward to successful relationship 😊!
I use BTP for my candle making classes and last night I was really struggling with an issue. I logged on today and decided to ask for help and was so pleased. D'Angelo was very helpful!! i am now stress free and happy with the outcome.
Thank you so much for your amazing 5-star rating!
We are so glad to hear that you loved the app and the customer service you received. We appreciate you taking the time to write a review and highly value your feedback.
Thanks again!
I use BTA for a small business I operate selling skiing and snowboarding day-trips from Long Island, NY to a bunch of ski areas in the Northeastern USA. It's fantastic and I highly recommend it to anyone who needs a booking platform. It's highly customizable and adaptable and can be tailored to suit almost any situation a person can think of. Best of all, when problems arise, their tech support staff is excellent. They're quick to respond, always very friendly and, above all, they know their stuff! They always have an answer to my question and a fix for my problem. I give my highest endorsement to BookThatApp!
Hi there 👋
Thanks for putting your fingertips to the keyboard to produce a masterpiece! We appreciate your honest review, and the time you took to write this for us. We are also happy to hear that you're enjoying our app and the support that we provide!
Thanks again for your review! We look forward to offering you continuous support! Have a great day ahead!
-BTA Support Team
I love the customization this platform provides and their customer service is very responsive and helpful!
🥳🎉🎉🎉🎉
⭐⭐⭐⭐⭐
Thank you for taking the time to leave us your review! We are happy to hear that you are happy with our app and our service! Thanks again!!
Fast service and easy to use. So far, it is the best booking system I have tried. Thanks!
Thanks for your awesome feedback! We appreciate you 😊!
BTA is a very easy to use booking system. The customer service is amazing! Any time we have struggled or had issues, D'Angelo is quick to respond and assist us with a solution. Highly recommend this app to others!
Wow! We're over the moon reading your fantastic 5-star review! It's customers like you that make our work truly rewarding. We're committed to maintaining this level of excellence and ensuring your continued satisfaction. Thank you for choosing us, and we can't wait to serve you again soon!
Une super application, facile à prendre en main, pratique, qui me permet de gérer mon business de location de vêtements sans tracas ! et en bonus, un service client hyper patient et réactif. Je recommande les yeux fermés <3
Merci pour votre recommandation! Votre avis 5 étoiles nous a donné l'occasion de célébrer 🎉🎉🎉🎉🎉🎉🎉 !
Nous sommes heureux d'apprendre que vous appréciez notre application et le service que nous proposons ! Merci de nous avoir choisi 😊.
We use BTA across 5 stores and we enjoy it a lot - you can customise it as to achieve great results. Amazing app, highly recommend!
We're happy to see that you're enjoying our app! And thanks for the recommendation; we appreciate you!
I've just launched my first business using Shopify and BTA as my POS and so far, it's been great. The customer service has been outstanding for me, as I've never built or operated a website before and there's a lot to learn. They're quick to respond to my questions and always guide me through the step to solve problems. I recommend this, especially as a beginner!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support@zetya.com" and our agents will be right there.
Wish your business all good!