Appointment Booking App | BTA , 438 recensies

When we had a problem they were quick to respond via chat, very nice.

This app has the functionality I want but has unexpected problems.

My business provides sewing classes, parties, and camps for kids, teens, and adults. I moved to Shopify from another booking platform. Finding Book That and testing it before I moved platforms was a key reason I moved to Shopify. My experience has been uneven.

The setup was not intuitive, but D'Angelo was very helpful during the process. Once I became familiar with the platform, loading classes was manageable.

However, several technical difficulties have occurred in the last couple of weeks. Parents have repeatedly told me they cannot register on their smartphones. This has led to lost sales, time spent on the phones with customers, and a bad experience for parents who have purchased a sewing party for their child.

One customer called me at the time they were trying to register on their smartphone. I could not replicate the issue they were seeing on their end, but after thirty minutes of troubleshooting, the customer could finally check out on Shopify. Immediately after that order was submitted, I received an email from BTA saying, "This is an automated email from BookThatApp about a problem creating a booking from one of your orders." After receiving the email, I checked in BTA and discovered that, indeed, there was no booking for that customer. I had to create the booking manually. The order captured in Shopify did not have any class information, so if I had not been in communication with the customer, I would not have known I needed to create the booking manually, and the class would have been oversold. I reached out to Support to figure out what had happened. D'Angelo was very polite, but unable to see anything that might have caused the problem. He just said to let them know if it happened again.

Customer service is appalling.

We cancelled our plan the day we were charged for a yearly subscription as we no longer use Shopify as our website platform.

They are refusing to issue any refund at all.

love the instant chat service answers all my questions super quickly!

Thank you

D'Angleo was amazing. Great support, fast response time. A+

Great app. Exactly what my business needs. The customer support is amazing and assists promptly to help with install and operation. Perfect for newbies at website building.

We love that we don't have to wait hours for support to get back to us! D'Angelo was very helpful in helping us get set up and very patient in helping us understand what settings we needed. Thank you so much!

We recently opened up a clothing rental shop and integrated BTA to it. I cannot express enough how fantastic this app is! It is so user friendly and has all the customizable features we would need to manage bookings.

When facing a challenge, questions or needing an assistance their exceptional customer service team was not only quick to response but
also incredibly knowledgeable and helpful. This extra service lowers our web developers cost which is a big bonus for a small company.

I would also want to give a big thank you to João R. in customer service.

This app is very useful and I also got a very good service from D'angelo. He helped implement what I needed and took time to explain to me how to do it, thank you!

Amazing customer service. Most customizable booking app I have seen. I tried about 5 different booking apps before I found BTA and I'm so happy I found it! It's a little complex at first, but the support team is amazing, the user guides are very helpful and it's worth it!