Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 83% recensies zijn 5 sterren
  • 9% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
10 juni 2017

good and easy to use
need to read before proceed using the app

Our Znz
Tanzania
Ongeveer 2 maanden gebruiken de app
Bewerkt 27 februari 2018

Update: the help desk contacted me and asked me to update my review, claiming it was misleading. So I'm updating it per their request with additional information and examples so everyone understands.

In my case, our appointments available or booked can never show up on the Booking Overview Calendar, because we allow our clients to choose the length of their session.
For example:
-if you offered services like massage and want to give your clients the opportunity to request a massage from 30 minutes, to however long they want, it wouldn't show up.
-Or if you offered tutoring services, and wanted to allow the student to choose how long their tutoring session should be, it wouldn't show up either.
-Or if you offer meeting rooms for rent, and your clients get to choose which room, the date and the duration of the rental, it will never show up.

In our store, we offer sessions with a dog trainer, and clients can train or use that facility for as long as they choose at the time of booking, so because we allow our clients to choose how long they want the session to last, the booked times/open times will never show up on the calendar. Instead the client has to go into the product itself, and click on the date picker first and then drop down for times available. This is a bit of an inconvenience for our customers because often times, they want to book one session for one kind of training, and then book another session same day, right after, for another type of training. They can't easily view which days have open times for both types of training.

This seems a bit strange, since when going into the product individually, you can click on the drop down and choose a date and see that there are times grayed out, which are already taken and you can only then book the open times. Why the booked out times for the day, the "Grayed out" times, can't be published on the calendar is confusing, and it would be nice if it was a feature added for the future.

For individuals like me, who offer services where the client chooses the duration, it would be nice to have at least an option to show a color block on the calendar that at least 1 appt. is still available for that day for that service. Even if it doesn't show the exact time, at least some little icon or something so customers can easily view that some appts. are available on those days when looking at the calendar.

For our business, the Booking Overview Calendar is rather pointless, and that's unfortunate because we'd like it to work better for us.
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I like the app, except that anyone using it for appointments cannot display their available appointments in the store calendar.
If you have events that you want to display you can, but not available appointment times.
For anyone using the app for an appointment booking app, it would be nice if the calendar functioned enough to either:
#1. show available appointments
#2. show booked appointmens
So that customers can quickly view in calendar format what times are available in the future, rather than having to click into each appointment type/product individually to view available times.
I like the rest of the functionality of the app, and only gave 3 starts because of this particular issue which I think is very important and seems like it should be standard in any booking app.

Countyclips
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
20 mei 2020

As we are slowly reopening by appointment only, we needed a stand alone booking calendar so that customers can schedule a time to shop in our retailer store through our Shopify store. It has the functionality we need and should be easy for our customers to use. Support was very quick and thorough. Thanks Rob.

Bergo Designs
Canada
Ongeveer een maand gebruiken de app
4 augustus 2016

Great app and great customer service

Kick Scoot Uk
Verenigd Koninkrijk
Ongeveer 2 maanden gebruiken de app
28 augustus 2020

Great app, bad support. Didn't work with my theme and I had to get the theme developer to modify the app code to be compatible. It's a problem with the way the app selects variant drop downs - it has to be customized for each theme. It would make MUCH more sense to have this be an option in the admin panel and allow each install to input the selector for the variant dropdown.

Recommend the app, not the support.

None
Verenigde Staten
Ongeveer een maand gebruiken de app
1 april 2019

Our business partners wished for us to add consulting services, in addition to products, and found a perfect solution. It has the features we were looking for, and was also very easy to install. For areas we did not fully understand, the help desk helped us by responding very quickly. We appreciate their help very much!

Perfect Wardrobe
Japan
1 dag gebruiken de app
28 februari 2017

Great product! Very responsive customer service--we purchased installation and there was an error that was fixed immediately. I love what BTA lets our customers do!

Scratch Makerspace
Verenigde Staten
Ongeveer een maand gebruiken de app
15 april 2017

A really powerful booking system and very helpful support team. This has given our business just what we needed!

Deep Blue Eu
Spanje
Ongeveer een maand gebruiken de app
Bewerkt 12 februari 2021

This is a GREAT app and I would have given it a 5 star review but some of their "Support" person saying that I would be banned from further support if I continued to use all caps in my message. I only used it in two words to add emphasis and not to be insulting in anyway. Alex did more damage to my perception of this company in 5 minutes to tear down all of the positive feelings I had about the company over the past month of setting this service up. Very sad to post this. Update to this review: I was further contacted by email to say that my review was misleading by using the word "threatening" and so I have removed it but now I do feel harassed because I am being individually targeted by this company. Again just hours ago I would have written an Excellent review for this App - it's exactly what I needed and I'm eager to use the subscription model but now I am afraid that I will be unfairly targeted for having expressed my opinion. I urge their support team to focus on helping customers to what is otherwise a GREAT product.

Recovery Counseling
Verenigde Staten
Ongeveer een maand gebruiken de app
26 december 2019

The app is simply put a confusing mess. The language explaining the features is really hard to understand. Whoever planned the logic and user experience behind this app did not do a good job. I got a much more clear and concise feeling from the Webkul Booking app.

Support gave me a boilerplate excuse regarding the customisation of my theme to justify not reading the actual question (they have a special page that is supposed to detail what to do on my theme but it isn't up to date).

The features I care the most about (minimum blocks of time) aren't available.

I originally tried the app because of the impressive reviews. I am now doubting that they are real.

Rooms.Taipei
Taiwan
28 dagen gebruiken de app