Appointment Booking App | BTA , 438 avaliações
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Very poor support. I upload lots of products and bulk import doesn't work and it takes ages.
Hi there,
We're sorry to hear that you didn't have a positive experience with our app. We've made some changes since your review and have set alerts to make sure that the app is performing at its best. Unfortunately, when you wrote to us, our office was closed as the team was engaged in a work retreat that week, where we were brainstorming on how to address the issues that our customers were experiencing. I can say that since then, we have implemented changes that have been returning positive results.
If you're willing to give us another try, I'll assure you that we are here to provide you with the best support and we can look into that bulk import together. I'd greatly appreciate hearing back from you. Once more I do apologize for the experience you had, and I'm looking forward to make it up to you!
Cheers,
BookThatApp Support
I initially found the app a little confusing to operate, but they have very helpful instructions that I was able to easily follow.
Additionally, their support team has been very helpful (honestly more helpful than I have ever found a support team before).
We really appreciate you taking the time to leave us this awesome review 😊. Thank you!
Great app. Great Customer Service. Totally recommend it. You can make a lot o different type of bookings that share resources between them.
Thanks for leaving us a great review!
We have been using BTA for over a year now and are very happy.
The team are very quick to reply if we have any questions or need help in any way.
Great customer service!
Thank you for your review. It's refreshing to hear that you're happy with our app and our service 😊!
We're using BTA for over a year now and we're extremely happy with its functionality and possibilities. Support is very helpful and they take care of problems really fast.
Thank you for writing us a great review! We appreciate it 😊!
Very good app with a nice chat for answering your question quickly. I use the app for more than 1 year and It's allowed me to rent game and planned event in my store.
Thanks for your great review 😊!
Excellent customer service. Rob is always very fast to respond and super helpful!
We're delighted that you're happy with your support! If you have any friends or family who might benefit from our app, please don't hesitate to refer them to us.
Rob got back to me within an hour of me sending an email, accurately addressing my question on how to make adjustments to my setup.
Thank you for leaving your amazing review! It was a pleasure to help you today. 😁️
Very helpful Customer Service when we first launched our site and needed some help making sure our bookings were getting loaded. Thank you so much for your timely response!!
Thank you so much for the glowing 5-star review! We're delighted to hear that you had a positive experience with our customer support team. Providing excellent support is a top priority for us, and we're thrilled to know that our efforts have made a difference for you.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you have the best possible experience with our app.
Thanks again for your kind words and for choosing our app!
Warm regards,
BookThatApp Support Team
App is exactly what we were looking for. We were looking for an appointment app with customizability and easy to understand and this app ticks all of the boxes!
The support is really helpful and replies on time. They helped extensively and answered all of our inquiries clearly. Really appreciate their assistance!
We appreciate your kind words and your trust in us. Your 5-star rating makes all the hard work worth it. We are always happy to provide our assistance.