BOOSTER AI SEO + AEO OPTIMIZER

Hi there,
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Darrel here from Booster SEO.
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I've read your recent app store review and I'm very sorry to hear that you got charged.

I am very sorry for the confusion. Please note that the reason you were charged was because the app was uninstalled after the Trial Period. The app was installed and the Premium plan's 7-day trial period started on March 2, 2024, but the app was uninstalled on March 28, 2024. To avoid being charged, the plan should have been downgraded to the Free plan or the app should have been uninstalled before March 9, 2024.
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However, as a courtesy and since you haven't used the app for the full billing period, we proceeded and reversed the charge yesterday. We also sent you an email for more information.
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I hope this clears up any confusion and we wish you and your business all the success! If you have any other questions or concerns, please feel free to reach out or respond to the email we sent you.
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Regards,
Darrel

Hi Hayley,
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Darrel here from Booster SEO. I hope this message finds you well.
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I recently came across your feedback regarding your experience with our app, and I want to sincerely apologize for any frustration or inconvenience you may have encountered. Your satisfaction is our top priority, and we appreciate your dedication over the past 18 months.
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I understand your concerns about the effectiveness of our app and the impact on your website's performance. We take your feedback seriously, and I want to assure you that we are committed to addressing and resolving these issues promptly.
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Upon reviewing your case, it appears that there may be a misunderstanding regarding the expected timeline for seeing significant SEO improvements. While our app primarily focuses on On-Page SEO enhancements, it is crucial to note that the overall impact can vary based on various factors, including your website's current state, industry competitiveness, and the effectiveness of both On-Page and Off-Page SEO strategies.
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That being said, we acknowledge your desire for tangible evidence of the benefits our app provides. To address your concerns, we have gone ahead and sent you an email so that we can resolve them.
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We look forward to your response to the email we sent you.
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Best regards,
Darrel

Hi there,

Pat here from Booster SEO Technical Support.

I've just read your app store review and I want to extend my sincerest apologies for the negative experience you've had.

Your feedback is extremely valuable to us, and we genuinely care about your business that's why we're taking this matter very seriously. We hope for an opportunity to make things right and show you the true value of our app.

I've sent you an email so we can continue the conversation and discuss specifics.

Once again, please accept our sincere apologies and I look forward to hearing back from you soon.

Sincerely,
Pat

Hi Marina,

Lester here from Booster SEO Tier 2 Support. I've just read your app store review and I want to extend my sincerest apologies for the negative experience you've had.

Your feedback is extremely valuable to us, and we genuinely care about your business that's why we're taking this matter very seriously. We hope for an opportunity to make things right and show you the true value of our app. So I've sent you an email so we can continue the conversation and discuss specifics.

Once again, please accept our sincere apologies and I look forward to hearing back from you soon.

Sincerely,
Lester

Hi there,

Darrel here from Booster SEO.

I've read your app store review and I sincerely apologize for the mishap.

We are aware that this caused disruptions to your website's SEO, and we deeply regret the inconvenience caused.

We have gone ahead and sent you an email so that we can resolve this issue. Please respond to the email we sent you.

We are committed to providing you with the best service possible and will do everything in our power to ensure that you have a positive experience with our app moving forward.

Once again, please accept our sincere apologies for the disruption and inconvenience caused.

Sincerely,
Darrel

Hi LongSkisTruck,
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​I'm sorry to hear that you got charged recently.

However, upon checking Shopify's records, this appears to be a valid charge since the billing period for the said charge was for November 18 to December 18, 2025. Like what you mentioned, you canceled on the 17th of December or the day before your plan renews again(18th), which means you won't get charged anymore for future billing periods like the December 18 to January 18, 2026 bill, and so on. Like all subscription plans, it is postpaid, which means you are billed for the service after you use it.

​Please note that these charges are done automatically by Shopify's system as they take care of all billing processes on behalf of third-party apps like ours, and this does not require our intervention at all. We're only able to process appropriate refunds/credits on our end.

That said, we always aim to be considerate of our valued users. As a courtesy, we’ve gone ahead and processed a full refund of this charge for your store. You should see the refunded amount reflected in your payment account within 3–5 business days.

We also sent you emails regarding this concern of yours, but it looks like you haven't read them yet. If you can't find them in your inbox, we suggest checking your spam folder.

We wish you and your business all the best! If you have any other questions or concerns, please feel free to reach out again.

Regards,
Darrel

Hi there,
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Darrel here from Booster SEO, thanks for getting in touch!
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I am sorry to hear that you had an issue after installing our app. 😔
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We would love to have you reinstall so that we can look into this and address the issues you mentioned.
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Please note that our app only adds meta tags for SEO, which are added to your site's source code. It shouldn't affect your site's front end, and it is not designed to add any photos or anything to your site. Also, since you were on our Free plan when you installed our app, it is limited to one feature only: optimizing image alt texts(bits of image-related code) so that your product images are ranked higher on Google Images, but again, it doesn't have the capability to add images.
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However, so that we can properly investigate the issue you reported, I see here that our Tier 2 team sent you a collab request 6 hours ago, but we haven't received your response yet. We do need your confirmation if the collab request has been approved.
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If you didn't receive any of our messages, I recommend checking your spam folder.
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We would love to turn around your experience with our app. Looking forward to your response to the email we sent you.
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Regards,
Darrel

Hi there,

Pat here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share your feedback.

I reviewed our previous interactions and noticed that we’ve been sending collaborator requests each time you reached out so we could securely access your store and investigate the issues you reported. Without confirmation that these requests were accepted, we’re unable to perform a complete review or troubleshoot effectively.

Regarding your SEO concerns, Booster SEO implements on-page improvements immediately, such as meta tags, structured data, and alt text, which help search engines crawl and index your pages. However, measurable results in rankings and visibility, including Google Maps, typically take four to six months because Google evaluates structured data, indexes pages gradually, and considers off-page signals like backlinks, which are outside the app’s control.

That said, we are fully committed to assisting you. I’ve also sent you an email with further guidance on accepting the collaborator request so we can start a detailed review and help ensure your SEO setup is functioning optimally.

Thank you for your patience and for bringing this to our attention.

Best regards,
Pat
Booster SEO Tier 2 Support

Hi there,

Lester here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share this feedback.

I reviewed our previous support interaction and saw that you reached out two months ago regarding canceling your plan, but the chat ended before our team was able to provide full guidance. Due to Shopify’s security policies, app developers and support teams are unable to cancel, subscribe, or switch plans on a merchant’s behalf. To stop charges, merchants must switch to the Free plan within the app or uninstall the app entirely. Also, all billing charges are handled directly and automatically through Shopify’s billing system, not by Booster SEO directly.

That said, we absolutely want to make this right for you. I’ve sent you an email so we can discuss the situation further and work toward a resolution together. We truly value your experience and want to ensure you’re fully supported.

Looking forward to your response.

Best regards,
Lester

Hi Gareth,

Thank you for taking the time to leave your feedback, I’m truly sorry to hear that your experience with our app didn’t meet expectations.

We understand how concerning it can be to discover code changes in your store, especially when they’re unexpected. While Booster SEO does apply certain on-site optimizations to improve SEO performance, these changes are safe, non-destructive, and fully revertible. That said, we recognize that this behavior could have been communicated more clearly, and we're actively working to improve that.

We’ve also reached out to you via email to clarify the changes made and offer any additional support you may need. If there's anything we can assist with further, we’re more than happy to help.

We appreciate you giving Booster SEO a try and value the opportunity to learn from your experience.

Best regards,
Pat
Booster SEO Team