BOOSTER SEO IMAGE OPTIMIZER
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kann noch nichts sagen... habe die App erst jetzt installiert und will Sie mal checken aber z.Z. noch keine Bewertung möglich.
I have sent a few messages asking for support / help but have never received a response. Terrible support / customer service.
Terrible customer service. It's been over a week, and I still haven't gotten my bug resolved from the customer service team. Ridiculous because my SEO is compromised because of them.
Hi there,
My sincere apologies for the hassle here.
As seen in our reply yesterday (https://share.getcloudapp.com/eDuxDzJj) we are working to resolve your issue. I'm sorry it's taking longer than expected, I'd be more than happy to offer a full refund if you like though. Please feel free to get in touch any time (stuart@boosterapps.com).
Cheers,
Stuart
not working not working not working not working not working not working not working not working not working not working not working not working
installed no problem but... when trying to sync my images this is the message i keep getting: {"status":"500","error":"Internal Server Error"} ??
I was asked to rate this app before any images were synced or before I could actually ascertain what the app does.
Have been using this app for this last 18 months and not found it helpful. We have been paying for the premium service while doing some SEO work ourselves. I couldn't any evidence that we were getting any benefit for our fee and so in December I tried running the automatic updates on the app. Since then our impressions and clicks have plummeted. I contacted their customer service and asked why this was and for any evidence that their app was improving our SEO. They were not able to provide any evidence and all they could suggest was undoing their auto-updates and contacting Google to ask them why our clicks/impressions had dropped so drastically.
Hi Hayley,
Darrel here from Booster SEO. I hope this message finds you well.
I recently came across your feedback regarding your experience with our app, and I want to sincerely apologize for any frustration or inconvenience you may have encountered. Your satisfaction is our top priority, and we appreciate your dedication over the past 18 months.
I understand your concerns about the effectiveness of our app and the impact on your website's performance. We take your feedback seriously, and I want to assure you that we are committed to addressing and resolving these issues promptly.
Upon reviewing your case, it appears that there may be a misunderstanding regarding the expected timeline for seeing significant SEO improvements. While our app primarily focuses on On-Page SEO enhancements, it is crucial to note that the overall impact can vary based on various factors, including your website's current state, industry competitiveness, and the effectiveness of both On-Page and Off-Page SEO strategies.
That being said, we acknowledge your desire for tangible evidence of the benefits our app provides. To address your concerns, we have gone ahead and sent you an email so that we can resolve them.
We look forward to your response to the email we sent you.
Best regards,
Darrel
I loved this app at the start, but then problems came from out of nowhere...
I have been paying for this app since late 2021 & now all of a sudden I checked back on it & my pro plan was removed without me stopping the subscription, while still being charged every month...
Their support team is all over the place, people asking me the same questions without looking back at the previous chats & they said I cancelled my subscription on the 8th July, even though on my upcoming bill the app is still being charged...
I didn't cancel the app, I got in touch with them because I noticed I was being charged but getting told I'm on the free plan.
Hi there,
Darrel here from Booster SEO.
I've read your app store review and I sincerely apologize for the mishap.
We are aware that this caused disruptions to your website's SEO, and we deeply regret the inconvenience caused.
We have gone ahead and sent you an email so that we can resolve this issue. Please respond to the email we sent you.
We are committed to providing you with the best service possible and will do everything in our power to ensure that you have a positive experience with our app moving forward.
Once again, please accept our sincere apologies for the disruption and inconvenience caused.
Sincerely,
Darrel
Doesn't work for me. tried several times and live ALT empty...:(
I deleted the app after a few hours, and they still charged my the full price of $24.95 a month later. Shopify have asked them to refund me the money, but they have not even bothered to reply. Be very careful if you install this app!