BOOSTER SEO & IMAGE OPTIMIZER
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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Amazing experience and super helpful, thank you Yaci.
Thanks for the kind words! We're thrilled you had an amazing experience. We're here to help anytime!
- Kevin & Booster SEO Team
Since installing this app the features have not worked how they are meant to. I was told images would sync within 48 hours of installing and two weeks on still no sync.
Raised a ticket and was given a generic response:
"The delay is due to factors like the queue of other accounts syncing, the number of products in a store, and Shopify's server load. This is an isolated issue, and the rest of the app's features are functioning properly."
They said to wait and wanted to resolve the ticket. I had to argue to keep the ticket open UNTIL the ticket is actually resovled, not prematurely.
TBH quite over the product that fails in its primary functions.
Not to mention it duplicates the "Product" meta field even though this is a core element in Shopify already.
Hi Peter,
This is Pat from Booster Apps SEO Tier 2 Support. I want to sincerely apologize for the issues you've encountered and thank you for your feedback.
I understand the frustration caused by the delay in image compression and syncing. As mentioned by Lester, these delays were due to recent updates aimed at improving this feature, which inadvertently caused processing delays for select stores. These issues were compounded by our dependency on Shopify's server load. Our development team has been working diligently to resolve these issues, and we are making consistent progress. We recognize the importance of this feature and are committed to ensuring it functions seamlessly.
Regarding the duplication of the "Product" meta field, the "Duplicate field: brand" warning appears because both our app and your theme define a brand field, which Google identifies. Our app includes this field as part of the "Google Snippets" feature, which allows Google to generate rich results for your store in search outcomes. To address this, you have two options:
1. Disable the "Google Snippets" feature by navigating to the "Google Snippets" tab in our app.
2. We can remove or disable the "brand" field from our app's code.
In your specific case, you reached out to us for guidance on which part of our code to disable, and we provided the necessary information in a separate ticket.
Your case remains open and is marked as "in progress." We are coordinating with our engineering team to prioritize and expedite a fix for the image compression delays and addressing the meta field duplication concern to prevent unnecessary duplications.
Once again, I apologize for any inconvenience caused. We have sent you an email with further details and a special offer as a gesture of goodwill. If you encounter any further problems or require assistance, please do not hesitate to contact us directly.
Thank you for giving us the opportunity to address these issues. We look forward to improving your experience with Booster SEO.
Best regards,
Pat
Very professional and the best help I got
Thank you for your review! We're so glad to provide the best help. Your satisfaction is our top goal!
- Kevin & Booster SEO Team
I had a great experience working with Alex from BOOSTER SEO & IMAGE OPTIMIZER. He really knows his stuff about SEO and image optimization!
Alex was super helpful, always ready to answer my questions, and explained everything in a way that was easy to understand. If you want to improve your website, I highly recommend Alex and BOOSTER. They did a fantastic job!
Thrilled to hear you had a great experience with our support team and found the SEO and image optimization helpful! Thanks for recommending us! 😊
- Kevin & Booster SEO Team
iv got verified my domain under a minute , Thanks rain
Thanks for your review! We're glad the domain verification was quick and easy for you. 😊
- Kevin & Booster SEO Team
The instant response is top notch and the app works good too. I see it doesn't have a nearly-5 Star rating for nothing. And i would like to thank Michelle for her service
Thank you so much for your kind words! We're happy to hear you love the app and our support. Your satisfaction means the world to us! ⭐
- Kevin & Booster SEO Team
We've had success with another website using BOOSTER SEO and are now using it on both. Easy to use and faster than other SEO apps we've tried. Thank you to Yaci for such great help via chat! Much appreciated for sure.
Thanks for the great feedback! We're thrilled Booster SEO is working well for both your sites. Our support team is always here to help! 😊
- Kevin & Booster SEO Team
Setup was incredibly easy! EJ was efficient and quickly completed my store verification.
Thanks for your feedback! We're glad setup was easy and our support could quickly verify your store. Here to help anytime!
- Kevin & Booster SEO Team
Jon m'a répondu directement sur le chat, pas d'attente et résolution du problème efficace ! Merci
Nous sommes ravis d'apprendre que vous avez eu une expérience rapide et efficace ! Merci de partager votre expérience et nous sommes là si vous avez besoin d'aide supplémentaire.
- Kevin et l'équipe Booster SEO
I've only just downloaded the APP, but what I can say for sure is that the customer service is Top Notch! I opted to have my website verified, Alex was on top of it almost instantly. And while I waiting the 1-2 minutes for the verification, Alex was kind enough to send me some great tips to read through while we were waiting.
I can only conclude that moving forward with this App can only be beneficial if the service at the very beginning is so excellent.
Thanks Alex!