BOOSTER SEO & IMAGE OPTIMIZER
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EDIT: After talking with support it seems like everything is back working as it should and there was a lot of bulk changes made. I was given a two year free subscription as a remedy which I was happy to take. Customer support was quite prompt once I left the review and fairplay to Lester for making this situation right.
Much like other reviewers, I have been using this app for a long time and letting it run in the background thinking everything was working fine. I then checked the reports to see that features like Image optimiser, Image Alt tags, Image Renames have not logged any changes in over a year. I reached out to support, they told me that the app had not been live on the theme but they updated it. Checked back three days later, still no updates on the features mentioned above. Support assured me it was just the reporting that was broken but I checked image properties like Alt tags and file size and there were no changes made by the app. It looks like they are experiencing issue with their app and customers have been absorbing the cost but not the benefits. Dissappointed and I will be looking on the app store for an alternative.
Hi Brian,
Thank you for taking the time to share your experience; we truly appreciate your honest feedback. I completely understand how concerning this must have been, especially after relying on the app for so long.
Based on my initial review, it did appear to be a reporting issue, but I’ve since escalated this to our Tier 2 and engineering teams for a deeper investigation and fix.
I’ve also sent you a follow-up email so we can discuss this further and make things right. Please check your inbox when you can; we’d really like the opportunity to turn this experience around for you.
Best regards,
Lester
Communicative customer service.
Thank you! We’re glad you found our customer service communicative — we really appreciate the feedback 😊
– Kevin & Booster SEO Team
The customer service was good, friendly and encouraging and also the free plan is a big plus.
But being that this is an SEO app I was disappointed that a monthly estimate of expected monthly search traffic was not available as one would think an SEO company would have access to those metrics.
Thanks for the awesome review! 😊 Thrilled our app works great for your shop and our team’s support rocked it. We’re here to keep your Shopify store shining—reach out anytime!
– Kevin & Booster SEO Team
nice and usefull
Gradually learning how this whole thing works. Takes some time to get used to but it's going well so far.
Great Support by Alex, and the automation is wonderful. I have tried several SEO packages and none of them take care of as many problems as Booster. Also most packages will force you to use separate app for Image compression.
Thanks for your great review! We're thrilled Booster is meeting your SEO needs more effectively. We appreciate your feedback on the image compression feature too!
- Kevin & Booster SEO Team
Quick and easy.
We're thrilled to hear our app is quick and easy for you—it's exactly what we aim for!
– Kevin & Booster SEO Team
jon was very helpful in answering my questions regarding the booster app. he was knowledgable and polite. mahalo for your help, jon!
debora
We're glad that we were able to provide you with helpful and knowledgeable customer service. However, we would love to hear more about your experience with our app and your suggestions on how we can improve to earn 5-stars. Thank you for your business! - Kevin
EJ provided AWESOME, friendly, fast, professional support. Thank you for your great customer service and l look forward to having this app for a long time.
We're so glad to hear you had a great experience with our support team! Thanks for the awesome feedback, and we look forward to serving you for a long time to come! 😊🌟
- Kevin & Booster SEO Team
I was really happy with the help I received from Aroll. She helped me get my store verified and answered some questions I had about the app. The support is excellent
Thanks for the review ProLyf Styles. 😊 Is there anything else we could have done to make this a 5-star experience? Feel free to reach out to us with any feedback. We'd love to hear from you! Thanks so much, Katherine