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The app cannot be accessed after few minutes ! I've requested support and they 1st answered and ask me to wait 24h but nothing changed and since then no replies from the developer and the app still not reachable !
Hi there,
My sincere apologies for the hassle here. I missed your ticket in our support inbox and take full responsibility for that ☹️
Cheers
Stuart
We were performing a short maintenance window during this time. If you still have any issues please feel free to follow up with the original ticket. I'd be more than happy to try make up for our error here. 😞
Cheers
Stuart
If I could give no stars I would. Horrible app, horrible customer service, I messaged the 3 weeks ago with a problem & was told they would look into it and get back to me....never did. I sent 5 more emails with no response. Seo was not working properly so I removed app and all their code. Now Seo works great. I had upgraded to 19.99 per month version, even after I uninstalled app I received charge. I am told I have to contact developer for refund. Told Shopify they don’t respond. Try Seo ranger they are better & great customer service & response time.
Hi there, I'm so sorry to hear about your experience with the app, it seems there was an issue with our support autoresponder 😞I've gone ahead and sent an email to try and resolve the situation. I've also made sure your refund was processed. Cheers, Stuart
App doesn't work. I emailed for support and they said because it is free that they don't offer support and to read the FAQ's. FAQ's didn't have anything in it.
We first ran in to issues when compressing out store images (it got stuck at about half way) - this was resolved by the dev team within a few days.
Unfortunately we then ran in to a similar issue when renaming the alt tags of our images, it wasn't clear which images had been renamed and which hadn't andthe ap seemed to get stuck in a constant loop. We reached out to support who were particuarly unhelpful this time, however they did say we could have a refund.
We've since emailed the support team requesting a refund, we haven't had a reply, wouldn't recommend.
Hi WiDEYE,
Darrel here Support Manager from Booster Apps.
I am so sorry that you encountered issues with our app. We did manage to fix the image compression issue but we didn't manage to get a chance to look into your image alt text issue, if you could reinstall the app we can definitely look into it. We will contact you on the existing support ticket that you have with us.
Regarding the refund, I am afraid we can only issue refunds if it was already paid, however, since the charge is still unpaid, only Shopify can reverse this charge. We have gone ahead and sent a request to Shopify to reverse the charge, we will provide you an update as soon as we receive one from them.
We want to turn around your experience with our app which is why we will look forward to your response to the email we will send you.
*Update May 2023:*
Darrel here, Support Manager at Booster SEO!
I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet.
Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
DO NOT USE THE URL OPTIMIZER - IT MIXED ALL MY URL'S AND MY SITE WAS SHUT DOWN FOR 8 HOURS. I HAD TO RE-CODE EACH URL AND THIS APP ADDED MANY DIGITS TO THE NEW URL'S. TERRIBLE EXPERIENCE.
Upon deleting the app, my product page Tabs are set to "Facebook" for some reason. All my product pages, the tab says "Facebook".
All my Meta data was gone upon deleting the app.
For the homepage, it just displays the link on the tab. Before it the name of the store.
This was NOT the case before installing this app.
There are MANY other reviews who share the same experience.
STAY AWAY!
-- EDIT --
I was told the app doesn't "add any code" to my HTML and upon checking it DID!
They literally LIED. Upon removing this code, my tab titles went back to normal. Still checking the other META DATA. Horrible app.
Hi TheMillenniumBride,
Darrel here from Booster Apps.
So sorry to hear that the meta title of your site changed to Facebook after uninstalling our app.
Uninstalling our app should automatically re-enable your meta title from Shopify, however, looks like that is not the case here with your site's theme.
We'd be happy to look further into this. In order to do that we'll need collaborator access to your shop so that we can check your theme's code, we've sent a collaborator request to your Shopify admin. Once you accept that request, please reply to the email we sent you so that we can fix this as soon as possible.
Again, we sincerely apologize for this inconvenience.
Regards,
Darrel
*Update May 2023:*
Darrel here, Support Manager at Booster SEO!
I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet.
Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
I do not write a review at all since this app ruined my store and deleted the pictures in my store while It tried to sync. SO DO NOT DOWNLOAD IT IS THE WORST!
No support and no reply?! it's so difficult to use and I can't see any changes when I google homepage
The only action I could find, using the free version to test before I spend, was my alt text. This app deleted my accessibility alt text, and replaced it with the title of the product. On every picture, on every product. Not only did this action make my site less accessible to those with vision impairments or cognitive disabilities, my pics are now redundant in the eyes of web crawlers. They claim they saved me $135.
Worst app ever. Waited for 10 days, and no ALT changes on my images. The were supposed to put all the ALT text on my images on friday, but never happened.