BOOSTER SEO & IMAGE OPTIMIZER
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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I REMOVED YOUR APP WHY DID YOU STILL CHARGE ME? I WANT THE 55.00 REFUNDED ASAP. I read in another review "To cancel your trial period, you just need to simply uninstall the app in your Shopify admin before your trial runs out. Uninstalling the app from your store will effectively cancel your subscription." THAT IS UNTRUE. I uninstalled the app and it charged me 55.00 anyway.
Hi Expressive DeZien,
Darrel here from Booster SEO. I've read your recent app store review and sincerely apologize for the inconvenience caused.
Sorry for any confusion here. The reason you were charged is that you uninstalled the app after your monthly subscription began or renewed which was on May 5, 2024, you uninstalled the app on May 13, 2024. No worries though, we will be happy to get this sorted for you.
We have gone ahead and sent you an email to resolve this issue.
We look forward to your response to our email and hope you are open to clearing this up.
Cheers,
Darrel
Respond well.
Thanks for your feedback! We're glad we could respond well and meet your needs. If you have any more questions or need assistance, we're here to help!
- Kevin & Booster SEO Team
alex was very friendly and helped me very quickly by answering all my questions and even did more than asked with very good initiatives
Thanks for sharing your experience! We're glad to help and go the extra mile for you. 😊
- Kevin & Booster SEO Team
Fantastic, and very helpful
Thank you! We're delighted you had a fantastic experience with our support team. We're here to help anytime you need assistance!
- Kevin & Booster SEO Team
I like to thanks Izzy from the customer support team for helping me and my store. I would 100% recommend this app.
Thank you for the kind words and recommendation! We're thrilled to have been able to assist you and your store. 😊
- Kevin & Booster SEO Team
great team
Thanks for the shout-out to our team! We're glad you think so. 😊
- Kevin & Booster SEO Team
Fast response time. Informative!
Great to hear you found our response fast and informative! Thanks for the feedback. 😊
- Kevin & Booster SEO Team
Great help. Very fast and polite customer service
Thanks for your kind words! We're glad to hear our service was both fast and polite. Reach out anytime you need more help!
- Kevin & Booster SEO Team
EJ was very helpful
Great to hear that our support team was helpful! Thanks for letting us know!
- Kevin & Booster SEO Team
very helpful chat! I appreciate the links too articles.
Happy to hear you found the chat helpful! Glad the articles were useful too. Thanks for letting us know! 😊
- Kevin & Booster SEO Team