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I am a paid customer. It's been 2 weeks but I still can't find my products on google. I believe there is a broken link or something, 2 emails sent but no reply. Please contact me.
free version...nothing is free. Even if you manage to do some changes manually, they go away once you uninstall.
Hi TheHolyArt,
I've read your recent feedback about our app and apologize for the confusion.
Our app's Free version is limited to one feature only: optimizing image alt tags or alt-text(bits of image-related code) so that your product images are ranked higher on Google Images.
Also, I want to clarify that uninstalling the app doesn't remove the alt-text/tags added by our app's free version, those will be permanent since our app has access to your image alt tags/text on your Shopify admin.
To further explain this, we have gone ahead and sent you an email.
Sincerely,
Darrel
DO NOT DOWNLOAD THIS APP. It will destroy your store. It changed all the links for my products and caused
broken links. When i contacted them about it i was told the app should not of done that and someone will contact me.right away. 2 days later they emailed me and said there is nothing they can do. So many better apps out there. Don’t risk your store.
Hi Honeypiekids,
Thank you for your feedback.
I read your recent app store review and we sincerely apologize if we didn't manage to resolve the issue sooner. 😔
Our app actually has the "Revert all" button that can revert all the changes it made with your product URLs.
Please note that URL Optimization is a technique/process under which we optimize the URL structure of a website page in order to make the web page more understandable for search engine crawlers. Our URL optimization feature will change the URL of a product based on its product title. Because it changes the URL, if you have customers that have saved the previous URL and tried to access it, then it will lead to a 404 page or broken link. When a URL appears in Broken Links, it does not necessarily come from a broken link on your site. It just means that someone tried to visit that URL on your site, but there is no page for that URL - this is kinda expected if we will optimize a URL or change it, which is what URL Optimization does.
Often the old links/URLs are on an entirely different site, which is the case if you used them for backlinks, which will also lead to 404 pages if you changed the URL.
Whatever the cause of a broken link, no harm is done to your SEO as long as the nonexistent page has a redirect to an existing page on your site—and our app takes care of that automatically with our broken links redirect feature. 👍
Again, I am very sorry for the inconvenience this has caused. If you want to install the app again and give it another try, we will be more than happy to assist you with any of your concerns.
We will be waiting for your response to the email we sent you.
Cheers,
Darrel
*Update May 2023:*
Darrel here, Support Manager at Booster SEO!
I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet.
Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
This app makes some big claims, but in truth, it has not lived up to any of them. Since moving from another SEO app I have seen a drop in website visits, my website speed has not changed. When I reached out for help I received no reply. Can I please request a refund. I would no recommend this app, there are better ones out there that are cheaper, and easier to set up. They also offer better support. Please refund and if there is a problem, fix it.
Hi there,
I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address.
I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one.
Please contact us at seo@boosterapps.com and our team will get onto this right away!
Cheers,
Lloyd
I have actually seen a drop in my ranking and when I asked for help I was ignored. Until this app is set up properly I am not willing to pay for it and I am requesting a full refund. I will be uninstalling the app if no one gets back to me with a fix soon. Please process the refund of any money paid so far as I am not happy at all.
Hi there,
I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address.
I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one. Please contact us at seo@boosterapps.com and our team will get onto this right away!
Cheers,
Lloyd
I have sent a few messages asking for support/help but have never received a response. Terrible support/customer service.
Totally waste of time. No alt text changed at all. Firstly installed and deleted about 2 years ago. But I had a bad memory and reinstalled it yesterday. Deleted for the second time.
HORRIBLE customer service. They take forever to email back. Had major issues with this app did not work at all.
Absolutely terrible.
Changed the product headline of an item to a completely different item and description of the same item to INCLUDE a FREE item that is not and has never been offered with that item. Gladly I spotted this early - otherwise I could have ended up with a lawsuit!
Now I have to also waste my time reverting the product description to its previous - now deleted - one.
Terrible!
How will you compensate me for this?
I downloaded this app two days ago. I chose the largest/highest cost plan and implemented it. Everything was going fine until I looked at the app this morning and it was trying to charge me for two plans- the middle and the highest cost. I declined because I am not going to pay twice. I do, however, like the app. I hate wasting creative time for constant updating and Google and and and. SO I deleted the app with plans of re-downloading it so I can choose the plan I want. Unfortunately, I was presented with no way to decline only the middle plan. It was pay for two plans or decline two plans. Now, the app won't re-download - period. The url screams at me that I DECLINED the payment - YES - of two plans. If this is fixable, I'm interested. (Please add a way to contact you that isn't a rating. Seems rather curious to me.)
Hi there,
James here from the Booster Apps Merchant Success team. Thank you for your feedback and I'm so sorry for the billing mixup and the trouble with getting in touch with us.
Just to add some color to this issue, it sounds like a hiccup occured in the Shopify app billing where the charge was 'stuck' and appeared as though there were two charges when there was only one. Usually this resolves itself within 48 hours when your account status is updated on Shopify’s end.
We've sent you an email update to continue the conversation and get to the bottom of this problem for you.
And please feel free to contact us 24/7 at support@boosterapps.com or through the in app contact form :).
Cheers,
James
Update July 28, 2021:
It looks like a problem occurred when trying to access the app after declining a subscription or after choosing to upgrade or start a free trial. Sometimes hiccups like this occur when the system fails to update a store’s status. The issue is now resolved, and our team is happy to help with anything related to configuration or setup with the SEO app. We've sent you an email regarding this and hope to hear back from you very soon!