BOOSTER SEO & IMAGE OPTIMIZER

Hi there,

Pat here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share your feedback.

I reviewed our previous interactions and noticed that we’ve been sending collaborator requests each time you reached out so we could securely access your store and investigate the issues you reported. Without confirmation that these requests were accepted, we’re unable to perform a complete review or troubleshoot effectively.

Regarding your SEO concerns, Booster SEO implements on-page improvements immediately, such as meta tags, structured data, and alt text, which help search engines crawl and index your pages. However, measurable results in rankings and visibility, including Google Maps, typically take four to six months because Google evaluates structured data, indexes pages gradually, and considers off-page signals like backlinks, which are outside the app’s control.

That said, we are fully committed to assisting you. I’ve also sent you an email with further guidance on accepting the collaborator request so we can start a detailed review and help ensure your SEO setup is functioning optimally.

Thank you for your patience and for bringing this to our attention.

Best regards,
Pat
Booster SEO Tier 2 Support

Hi LongSkisTruck,
​

​I'm sorry to hear that you got charged recently.

However, upon checking Shopify's records, this appears to be a valid charge since the billing period for the said charge was for November 18 to December 18, 2025. Like what you mentioned, you canceled on the 17th of December or the day before your plan renews again(18th), which means you won't get charged anymore for future billing periods like the December 18 to January 18, 2026 bill, and so on. Like all subscription plans, it is postpaid, which means you are billed for the service after you use it.

​Please note that these charges are done automatically by Shopify's system as they take care of all billing processes on behalf of third-party apps like ours, and this does not require our intervention at all. We're only able to process appropriate refunds/credits on our end.

That said, we always aim to be considerate of our valued users. As a courtesy, we’ve gone ahead and processed a full refund of this charge for your store. You should see the refunded amount reflected in your payment account within 3–5 business days.

We also sent you emails regarding this concern of yours, but it looks like you haven't read them yet. If you can't find them in your inbox, we suggest checking your spam folder.

We wish you and your business all the best! If you have any other questions or concerns, please feel free to reach out again.

Regards,
Darrel

Hi there,

Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you've experienced.

I reviewed your case and can confirm that our team did send a collaborator access request so we could investigate the stalled image optimizations. However, please note that we don’t receive automatic notifications once a request is accepted; and we send out dozens each day. This is the reason why we ask merchants to let us know once access has been granted so we can proceed immediately.

Regarding the monthly optimization limit, our app does indeed have a 5GB processing limit per month, and this is something we’ve always been fully transparent about inside the app and in our documentation. This limit is imposed by our current server provider and is sufficient for over 99% of stores, but we understand that high-volume stores may outgrow it. We are actively working on expanding this capacity for all our valued users, including yourself.

That said, if the next cycle of optimizations doesn’t begin at the start of a new month, we can fix this right away with a manual re-sync; but again, only after collaborator access is confirmed.

I’ve already reached out to you directly via email so we can get this fully resolved for you.

Looking forward to your reply, and we'd truly appreciate the opportunity to make things right.

Best regards,
Lester

Hi there,

Lester here from Booster SEO Tier 2 Support. I’m truly sorry for the frustration you’ve experienced.

After reviewing your case though, I can confirm that my colleague reached out a couple of days ago with a collaborator access request so we could investigate the issue directly on your store. This access is required for us to identify why the image updates weren’t processing and to apply the proper fix. Once accepted, we would have been able to move forward with investigating and resolving this as soon as possible.

Even without collaborator access, we had attempted initiating a manual re-sync from our side and saw the optimization process in progress before the app was uninstalled.

That said, I completely understand how this situation could feel disappointing, and I genuinely appreciate you bringing it to our attention. I’ve just sent you an email with more details and the next steps we need so we can assist you properly.

Looking forward to your response. We’d really appreciate the chance to look into this further and get everything working smoothly for you.

Best regards,
Lester

Hi there,

Thank you for taking the time to share your feedback, and we’re truly sorry for the confusion and frustration this caused. After checking your account, we confirmed that your SEO optimizations are fully active and working correctly in the background.

The issue you noticed, where the reports seemed inactive — was actually due to a temporary dashboard sync delay following recent Shopify API updates and our own dashboard redesign.

Our engineering team has already been working to stabilize this update so that your live SEO results display accurately again. In the meantime, we’ve verified that your backend SEO score is currently 90 (Grade A), which shows that your site remains properly optimized.

We’ve also reached out to you privately via email with a few follow-up details and a note of appreciation for your continued support.

Thank you again for sticking with us, we’re confident that everything will be fully synced and running smoothly shortly.

Warm regards,
Pat
Booster SEO Tier 2 Support

Hi there,

Lester here from Booster SEO Tier 2 Support. I’m sorry to hear about your experience but I want to clarify a few things. Booster SEO does not generate fake traffic ever.

Our app only performs on-page SEO optimizations like meta tags, image alt texts, and structured data through Shopify’s API. The cdn.boosterapps.net reference you mentioned simply hosts assets for the app’s interface, much like how Shopify uses cdn.shopify.com, and it does not initiate traffic.

Traffic spikes like the ones you noticed can sometimes happen after SEO updates as search engines reindex your site. Recently, there’s also been an increase in automated bots scraping content for AI purposes, which can inflate analytics. I have sent you an email with further details about this.

If you’d like, I can guide you on filtering bot traffic in Google Analytics or Shopify to help verify the source. Simply respond to the email we sent so we can discuss this further.

We take our app's integrity very seriously and we’d love to help you regain confidence in your analytics and SEO setup.

Best regards,
Lester

Hi there,

Thank you for sharing your experience, and I’m really sorry to hear the app didn’t deliver the results you were hoping for.

Please note though that SEO improvements typically take time to reflect (often 4–6 months or longer) as search engines need time to crawl, process, and trust the optimizations made on a store. Initial results may also seem minimal but should gradually improve over time.

Our app’s role is to make sure your site is providing the correct technical structure, metadata, and on-page signals required for proper indexing and long-term ranking improvements. However, traffic and sales can also be heavily influenced by factors such as competition in your niche, domain history, content depth, backlinks, pricing, and your overall marketing strategy.

That said, your experience certainly matters to us. We’ve sent you an email so we can review your store more closely and hopefully discuss the best next steps or a suitable resolution together. We’re keeping an eye out for your reply and would genuinely appreciate the opportunity to help further.

Best regards,
Lester

Hi there,

Lester here from Booster SEO Tier 2 Support. I’m truly sorry to hear about your experience, and I appreciate you taking the time to share this feedback.

I reviewed our previous support interaction and saw that you reached out two months ago regarding canceling your plan, but the chat ended before our team was able to provide full guidance. Due to Shopify’s security policies, app developers and support teams are unable to cancel, subscribe, or switch plans on a merchant’s behalf. To stop charges, merchants must switch to the Free plan within the app or uninstall the app entirely. Also, all billing charges are handled directly and automatically through Shopify’s billing system, not by Booster SEO directly.

That said, we absolutely want to make this right for you. I’ve sent you an email so we can discuss the situation further and work toward a resolution together. We truly value your experience and want to ensure you’re fully supported.

Looking forward to your response.

Best regards,
Lester

Hi there,

Thank you for taking the time to leave your feedback. I want to clarify a few important points regarding how our app works.

First, our app does not use AI or automated content generation for your meta tags. Instead, we rely on your existing product titles and collections to create clean, SEO-friendly meta tags. This is also why we provide the SEO Audits feature — to highlight areas where improvements may still be needed, leaving the final decisions and edits in your control.

Second, platforms like Pinterest and Google Merchant Center don’t actually use traditional SEO meta tags the way Google Search does. Instead, they rely on product feeds (separate data submissions that follow their own guidelines) to determine how your products are displayed. That means any warnings or issues you’re seeing there would be independent of our app’s SEO optimizations.

That said, I’d really like to help point you in the right direction. Could you please share the exact warnings or errors you’re receiving from Google or Pinterest? With more details, I can guide you on what they mean and how best to resolve them.

I have sent you an email so we can discuss this further. Looking forward to your response.

Best regards,
Lester

Hi Hein,

Thanks for sharing your feedback with us — I completely understand your frustration, and I want to assure you that your case has never left our radar.

The issue you're experiencing stems from a rare conflict between your store’s theme configuration and some recent updates on Shopify’s end. This conflict is preventing the app from working seamlessly with your theme, and it requires a specific technical solution. Our engineering team is working closely with Shopify to fully resolve this, but because of the complexity of the issue, it’s taking some time to ensure that everything is properly aligned and functioning.

Our team has been thoroughly investigating this, and while it’s still in progress, we’re making steady headway. We fully appreciate how important it is for you to have a smooth and reliable experience with the app, and we’re committed to getting this resolved for you.

In the meantime, I’ve sent you an email with further details on the issue, and once the fix is implemented, we’ll ensure that the app will function as expected within your store’s environment.

If you have any additional questions or if there’s anything else you’d like to discuss, please feel free to reach out. We’re here to help.

Best regards,
Pat
Booster SEO Tech Support