BOOSTER SEO
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
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I tried this app with the free trial. A few days later I downgraded back to the basic (free) plan and guess what? At the end of the month I was still charged. I have uninstalled the app and I'm never using it again. Give me a refund, thanks.
Hi there,
Darrel here from Booster SEO.
I've read your recent app store review and I'm very sorry to hear that you got charged.
I am very sorry for the confusion. Please note that the reason you were charged was because the app was uninstalled after the Trial Period. The app was installed and the Premium plan's 7-day trial period started on March 2, 2024, but the app was uninstalled on March 28, 2024. To avoid being charged, the plan should have been downgraded to the Free plan or the app should have been uninstalled before March 9, 2024.
However, as a courtesy and since you haven't used the app for the full billing period, we proceeded and reversed the charge yesterday. We also sent you an email for more information.
I hope this clears up any confusion and we wish you and your business all the success! If you have any other questions or concerns, please feel free to reach out or respond to the email we sent you.
Regards,
Darrel
I tried the "7 day free trial" for the basic plan. I was not impressed so I reverted back to the free plan on day 4-5, uninstall the app and forgot about it.
Now I see that they still charge me for the full month. So don't believe the lies of 7 days free trial, don't risk it. It's a scam
Hi there,
Lester here from Booster SEO Tier 2 Support. I'm really sorry to hear about your negative review.
However, upon checking Shopify's records here it appears that you unsubscribed on February 29 but the trial period started on February 21. This would have been 2 days after the trial period ended. Please note that Shopify's system automatically processes all billing transactions on behalf of third-party apps like ours.
Moreover, I have already processed a full refund for your store just yesterday. Please check your bill in Settings > Billing to confirm this.
I've also sent you an email to further discuss how we can further make things right for you and potentially assist in improving your business.
Looking forward to hearing back from you soon.
Best regards,
Lester
Doesn't work. Old review is this = This is an alt tag image tool to automatically add atl tags to your images when you forget to do it yourself.
Seems like free apps do the same thing if not more, are easier to understand and have far better service. There was an error in system which still exists even though they said it would be fixed. I was offered a free month's credit but then got charged. Asked for a refund. Got a reply literally a month later that I would get an extra month's credit. Yeah right. I guess you waited until I got charged again? The way I see it, you should be refunding me.
I have been suffering so badly after i installed SEO image optimiser Auto SEO. Our traffic has gone down, SEO rating has gone down , almost all SEO optimization has gone down, They are showing duplicate SEO and harassing us last 10 days. We are not happy on their services. If they streamiline the errors and issues , then I will enhance the rating else this rating will remain lowest. I do not get any support in spite of paid member, I request them to not charge us unless all SEO problems are resolved fully.
Charges for an app that has been uninstalled prior to the renewal date, Can't get in contact to rectify this issue. DO NOT RECOMMEND!
Hi there,
I'm so sorry for any trouble you experienced here. I'm afraid that I haven't been unable to locate your original refund request where I can reference your email address.
I would be happy to quickly refund any charges you incurred and I would love a chance to turn your experience around into a positive one.
Please contact us at seo@boosterapps.com and our team will get onto this right away!
Cheers,
Lloyd
messed up my entire store..... so bad. hope the support team can help me so i can remove this review.
Hi there,
I'm so sorry to hear you had an issue here. The app is designed to only alter markup code that will not affect your store's code or design.
I can see the issue has been resolved but I'd be more than happy to take a look into the issue for you if you'd like to accept the collaborator request that I just sent over.
Cheers
Stuart
When we added the app we ranked 1st or 2nd for all of our keywords... 1 month later we are 3rd or worse in every one of our keywords... have to assume Google IS NOT DOWN with this app and or what it does. Run.
*Update May 2023:*
Darrel here, Support Manager at Booster SEO!
I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet.
Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
terrible experience they didn't care customer service at all
I have no idea why do they make apps and didn't care anything about it
*Update May 2023:*
Darrel here, Support Manager at Booster SEO!
I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet.
Let us know if there’s anything we can help with – and you can reach us anytime at help@boosterseo.com
DO NOT use this app if you want alt text images for blind or visually impaired people. I run a shop for disabled people and it is ESSENTIAL that image alt text is properly descriptive for users who rely on screen-readers. After painstakingly entering highly descriptive alt text for each of my product images, this app has overridden EVERYTHING, costing me 20 hours of work in addition to the $25 a month I spend "to never have to do anything manual again". I purposely turned off alt text image optimizer in the autopilot function and this app went ahead and overrode my 20 HOURS of work doing this. Instead there are some really lame, non descriptive alt text descriptions for my images. Even from an SEO perspective, what they have overridden doesn't work any better. I am totally heart broken and disappointed that I now need to sit down and spend another 20 HOURS of work. You have taken my money which is one thing, but now you've taken my time and this is not ok. I can't get my time back but I want my money back.