리뷰 (47)
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평점별
Muy mal. Crea mal las imágenes, casi todas tienen errores . Además cancelé la suscripción y se ha vuelto a cobrar todo este tiempo y no la he usado. Espero que ahora mi baja sea la definitiva y que no se me cobre nada .
Hola,
Gracias por tu feedback.
Lamentamos que tu experiencia no haya cumplido tus expectativas en cuanto a la calidad de las imágenes. Revisaremos tus proyectos y nos aseguraremos de abordar cualquier problema de calidad que detectemos en las próximas actualizaciones del motor de IA de Botika.
En cuanto al inconveniente técnico con la cancelación de tu suscripción, hemos verificado nuestros registros y nuestro equipo de soporte ha aprobado tu solicitud de reembolso.
No dudes en contactarnos a través del chat dentro de la aplicación o en support@botika.io si tienes más preguntas o comentarios.
El equipo de Botika.
Great customer service!
Hi there,
Thank you for the feedback!
Stay tuned for new exciting features and content and please feel free to reach out to us via our in-app chat or at support@botika.io if you have any further questions/feedback.
Thank you,
The Botika team.
After upgrading, the quality has gone downhill. Even when I only made the chance for two images fixed, the results were completely unusable; many details looked off. (Also, I notice some images I only fixed once, and that's the final) The final product felt really rushed, but still took longer than the expected time, and the PS traces were undeniable. I could not use it at all. Honestly, I’m quite disappointed. I hope the team improves the quality.
Hi there,
Thank you for the feedback.
We’re already working on the next version of Botika's AI engine, which will dramatically reduce the need for fixes. In addition, we will soon upgrade our retouching service, further automating a lot of the processes they include and dramatically improve their quality.
Please feel free to reach out to us via our in-app chat or at support@botika.io if you have any further questions/feedback.
Thank you,
The Botika team.
I’m not satisfied with this app. Around 95% of the generated photos had major errors, and it took days or even weeks for them to be re-edited. I created two videos (each costing 5 credits), but both had serious defects and couldn’t be used. I tried to contact the team to request re-edits or a refund of the credits, but I never received a response.
Also, my latest attempt with a male model was a failure – the product (men’s briefs) was completely changed into a different item. Even though I still have credits and a few days left on my subscription, I’m being asked to subscribe again just to request edits.
In conclusion, I do not recommend this app. Only a few photos turned out okay, but most were a total failure.
Hi there,
Thank you for the feedback.
We'd like to Apologize for delay in fixes. This was a temporary issue due to extremely high demand. We expanded our fixes bandwidth and are back to meeting delivery times.
In addition, we’re working on the next version of Botika's AI engine, which will dramatically reduce the need for fixes as well as improve their delivery times, further automating a lot of the processes they include. The credits for these images are 100% refunded and we don't charge extra credits for the fixes.
Regarding the videos quality - Unfortunately, we can't offer fixes for our videos. We're planning to address the quality issues in the near future as we update our video workflow. Stay tuned.
Our male models are about to go an update as well very soon, and until then we're happy to review the problematic images and refund the credits.
Lastly, we checked the tickets history and we addressed all your inquiries but never got a response from you.
Please feel free to reach out to us via our in-app chat or at support@botika.io if you have any further questions/feedback.
The Botika team.
TERRIBLE APP. Cannot get anyone to respond to your messages. The app took credits and after 4 days still haven't deiivered my projects. It went from instant delivery, to 2 hours, to 3 days and now it don't have no time frame. My main complaint is customer service. You cannot get help from anyone. I want a refund.
Hi there,
Thank you for the feedback.
We'd like to Apologize for recent delays. This was a temporary issue due to extremely high demand. We expanded our bandwidth and are back to meeting delivery times.
Lastly, we checked the tickets history and we couldn't find your inquiries or supports tickets in our system. We're looking into this to make sure there were no technical issues.
Please feel free to reach out to us via our in-app chat or at support@botika.io if you have any further questions/feedback.
The Botika team.
Die App ist viel zu teuer und die Bilder sind unrealistisch. Es dauert viel zu lange für das genereieren. Und wenn man kündigt verfallen die meisten schon gezahlten Kredits. Ein Witz
We appreciate the feedback.
We're sorry that our results didn't met your quality standards. We're constantly working on training and improving or AI data models. In addition, we’re working on the next version of Botika's AI engine, which will dramatically reduce the need for fixes as well as improve their delivery times, further automating a lot of the processes they include. In addition, the credits for these images are 100% refunded.
We will continue to invest, improve and support fashion business with our platform.
Finally, we would love to continue the discussion to make sure we get all of your feedback. Please feel free to reach out to us via our in-app chat or at support@botika.io
The Botika team.
Took me a minute to figure out what kind of base image was suitable for the type of rendering I wanted - I made some mistakes at first. Customer service responded quickly and Avi was great to work with. Tech support is paramount with any app and Botika was amazing. Seems that they are always looking for ways to improve. I would highly recommend this app.
Thank you for your review.
We're always happy to hear that you're happy with both our photo quality and customer service!
We will continue to improve and support fashion business as best we can.
Please feel free to reach out to us via our in-app chat or at support@botika.io
The Botika team.
me encanta la aplicacion, seria mucho mejor poder gestionar el tipo de cuerpos gruesos, delgados, altos y pequeños y poder cambiar los colores de la prenda
Hola,
Gracias por los comentarios.
Planeamos lanzar soporte para diferentes tamaños y tipos de cuerpo durante este año.
También recibimos solicitudes de otros usuarios para admitir el cambio de color de las prendas y estamos considerando agregarlo también a la hoja de ruta del producto.
Continuaremos invirtiendo, mejorando y apoyando el negocio de la moda con nuestra plataforma.
No dude en comunicarse con nosotros a través de nuestro chat en la aplicación o en support@botika.io
Every picture has an issue - twisted hands, shortened torsos, head size disproportionate to body - and are nowhere near good enough quality to use on a professional retail website.
Agree with all the feedback above - even as a paying customer they don't respond to you, when they do they can't find you on their system. That's just not good enough. Plus they don't refund your credit for unusable pictures.
The models are all tiny teenagers - with a very limited range on offer.
Not worth it as it takes up too much time and stress. I am discontinuing after only using half my credits.
Hi Sue,
We appreciate the feedback.
We'd also like to be fair and address your point one by one:
1. Photo quality issues - We're sorry that our results didn't met your quality standards. We're constantly working on training and improving or AI data models. In addition, we offer a complementary photo fixes service to fix all the mentioned issues and provide you with high quality photos.
2. Customer service - We currently commit to one day response time and we're already working on improving that response time. If you experienced an additional issues while our support team was handling your complaints, we apologize and are already looking into it internally so we can improve the quality of service.
3. Credit refund - We always review complaints about photo quality and if we find them just we always refund credits. We're happy to address any specific cases where you feel this wan't the case.
4. Model appearance and age - We're constantly working on improving our models' quality and how real they look. We plan to invest and add more mature and senior models to represent all audiences.
We will continue to invest, improve and support fashion business with our platform.
Finally, we would love to continue the discussion to make sure we get all of your feedback. Please feel free to reach out to us via our in-app chat or at support@botika.io
The Botika team.
Honestly. This app is overall pretty good. HOWEVER, when you have issues, they don't respond to your messages. Sometimes the AI will mess up and it will cost you credits (that are quite expensive) and you won't get anything refunded and the pictures are basically useless. When it does work, it works well. Another complaint that I have is that I used Botika on 2 different stores, however on 1 store I only had a limited selection of male models while on the other I had many more to choose from. On the other store I only have male models that I don't really like and that don't match my brand. So apparently you don't get 'access to ALL models' as they state on their subscription page as I see completely different models on both stores. And when I ask them, I don't get any response. Thinking of quitting my membership because of this. In total I pay approx 130-150 per month to them, so please get back to me!
EDIT:
Updated my review to 5 stars because they got in touch with me and fixed everything! Now all is good and it definitely adds value to my store.
Thank you for your review! We appreciate the feedback.
We're always open to hearing how we can improve and we're glad that you ended up happy with both our photo quality and customer service!
We will continue to improve and support fashion business as best we can.
Please feel free to reach out to us via our in-app chat or at support@botika.io
The Botika team.