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Hands down the best customer service I have ever received from a subscription software. Every time I have had a question related to shipping rates, my configuration of my Boxify settings, optimal box dimensions, etc, Boxify has been there to answer my questions.
I honestly don't normally leave reviews for things, but I've been so blown away by Boxify's customer service (on numerous occasions) that I feel obligated to let other's know! Special thanks to Dave for all his help!
This product is great for getting precise shipping costs! Highly recommended for anyone not using a fixed-rate shipping approach.
I recently had an experience with the customer service team of Boxify and I was thoroughly impressed. The team(Dave I contacted) was not only responsive and efficient but also incredibly patient and understanding of my concerns. They went above and beyond to ensure that my issue was resolved promptly and satisfactorily. It's rare to encounter such a dedicated and helpful service team. Their professionalism and kindness genuinely enhanced my experience with the app. Highly recommend Boxify for their outstanding customer support!
Fantastic APP. works perfectly. Great customer service. You need this one.
So far the App has been really handy and useful. And the support is fantastic. Really happy with it's capabilities! Thanks!
Using Boxify to manage all our shipping within Canada has been so easy.
Can't say enough good words about this app. We couldn't have accurate shipping rates without it.
We can't say enough about this app! It's designed brilliantly and delivers real-time shipping rates from FedX, UPS and USPS for every product variant in our store, based on the size and weight of each product. Our framed art sizes vary greatly and within Shopify, there was no way to set a box size for each of our images, let alone each image's size variants. However, upon installing and opening the app, each variant had a size input field. Also, we were able to add sizes for every product automatically by using the downloadable spreadsheet of products which Boxify creates. After adding the sizes to over 250 products on the spreadsheet, Dave at Boxify ensured the uploaded spreadsheet worked perfectly. Tech support is second to none - they've gotten back to us within a few hours via email, with every question we've had. You don't need to pay Shopify for real time rates, you get them included with Boxify in the cost of your subscription.
UPDATE (one month later):
Just another shout out to Dave for knowing FedX's services better than FedX reps, who needed to go back on what they told me after some further research confirmed Dave was correct. He knows this business, you won't go wrong.
Dave is very prompt and responsive to our questions and very helpful with bulk uploading of dimensions to our store. This product works wonderfully for our needs and seems to be solving our problem of dimensional weight calculation. If you are having cost issues with dimensional weight vs. true weight, this is the app for you!
Boxify app solved the issues we had in the past for more accurate shipping fees for our customers. The support team is extremely helpful and always reply to you quickly when you need that help right away.