ZenBox: Bundle Builder

Editing my previous message. Lauralynn went above and beyond to help me find solutions to the issues I was dealing with on the app. There are some glitches with the app but having someone from customer service get on a video call with me and talk through my problems and actively make notes about fixes for the app in the future is super impressive and very much appreciated. At the end of the day, the app accomplishes almost everything I need it to and it looks like more features will be rolling out to make it even better soon!

An incredible app. Hamza went out of his way many many times to ensure every need for my customers was achieved. He was always kind and understanding of our goals for using the app on our store and I couldn't rate his support higher. Thank you!!!

The app is easy to use. Email was support was quick & very helpful. A video tutorial would also be an added bonus.

I prefer the last version but it's still be useful for our store.

The Deli Social - Birmingham. Downloaded to sell customisable Christmas hampers. This app is really easy to use and the support from Andy has been next level. It has built in steps that work really well together, and you can use form steps to get personalised messages. On top of this more than one automatic discount is available which is not part of the base Shopify software. We have been able to produce highly customisable products that are exactly what we were looking for. We are very impressed and would recommend it to anyone looking to have a customisable option on their products.

4 stars for the product and an extra star for the outstanding service! The product itself is highly customisable and removes the need for a lot of custom code. The support is exceptional. Highly recommended

The app has met my need for a program that allowed customers to select items for their gift box. It's worked well, and when there has been an occasional glitch, the customer service has been excellent. I recommend it.

Fantastic app i used to build my online candy store. I needed a way where the customer could build their own bag of sweets and this app did that just perfect. It is very easy to use and works great on desktop and smartphone. At one point i needed some help, so i contacted the support and Jalal got back to me in no time and fixed the "problem" in less than 10 minutes after my first email. Amazing product and service.

I am very disappointed with not only this APP but the service I have been receiving (or not receiving) from their support team. I have emailed countless times over the past few days about an issue that came up while creating my builder. Essentially all the work I put into the builder got deleted not once, but twice. I emailed the support team and they replied with "we will get back to you shortly". I have yet to receive a reply about what exactly happened and how I can fix it. Considering how many of us creating a builder for our websites are typically on a time-crunch trying to get it done before a deadline, replies from the support team should be a lot quicker. Also, not having a contact number makes things very difficult when you have an urgent matter. I decided to create a third builder for my site since I was not getting a reply back. I finished the builder and now another issue has come up. Now when a client tries to create a gift box going through the steps I have outlined, they cannot click on the next step and have it pop up, they have to scroll all the way down to see the next step. This was not happening before. I have again emailed countless times today and I have yet to receive a response. I find this situation extremely unprofessional considering certain issues that come up with the app can only be fixed by contacting support, so there is nothing we can do other than wait.

Wir waren eine Weile zufrieden mit der App. Aber leider häufen sich in der letzten Zeit die Bugs und es ist sehr mühsam die die Ordnung der Produkte im Builder zu gestalten und zu übewachen. Die App hat plötzlich Produkte wieder rausgestrichen, welche wir mühselig wieder integrieren mussten. Wir wechseln die App.