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Edited from 1 star:
Our business encountered some very frustrating issues with the app that have recently been resolved. The process was lengthy due to back and forth communication and trying to determine which side the issue was on. I initially wasn't happy with the responses we got from Bundle Builder requesting help. That being said, as soon as Hannes from the customer service team reached out it really turned things around. He was very on top of communicating with me about timelines and how they were working behind the scenes to figure out the issues. Ultimately it was a long process to get there, but I did feel that he genuinely cared about helping us out. I still find that the user interface isn't the most straightforward, but we will continue to use Bundle Builder, as I'm much more confident in the customer service we received - it made all the difference.
Hi Hilary, I'm so sorry about the poor experience you've had with us. It's true that the technical issue isn't actually being caused by BundleBuilder, but we definitely could (and should) have handled this better. I'll be reaching out to you directly to see if there's anything I can do to help clear this up for you and hopefully restore your trust.
Hannes Bez | Director of Customer Experience
Starting out with it, and it's working great. Hoping it meets all expectations.
Hey there Ariael Creatives and Team!
Thank you for taking the time to leave a review for our app! We'd love to hear your feedback on how we can improve our service. Please let us know how we can make your experience even better.
We look forward to hearing from you again soon. Thanks for choosing BundleBuilder!
I prefer the last version but it's still be useful for our store.
Thank you so much! It's been a pleasure to work with you.
The app has met my need for a program that allowed customers to select items for their gift box. It's worked well, and when there has been an occasional glitch, the customer service has been excellent. I recommend it.
Thank you for your honest review! We appreciate your feedback, please rest assured that our team is working hard to ensure these glitches are fixed as quickly as possible.
Feel free to reach out if you need our assistance. Cheers!
Does the job and cheaper than other apps out there. It would be great if there is an auto update of products when a new product is added (in the Bulk Builder).
Thank you so much for the review!
The app it’s self is quite good, the customer service is brilliant. They helped me build pretty much exactly what I had in mind so thank you very much.
"Do not use this app. it is not supported anymore. The bundle takes 8 minutes to be created." This was my first review. The team actually reached out to me to help me find solutions and they seem to be eager to fix their issues. I might give it a go in a few more weeks.
Hi Loving Signed team. We so appreciate your feedback in response to our email. Our app can do so much, that sometimes it is hard to get started. Next week we are pushing an update to make it more clear to use! Thanks for taking the time to reply to our email, and give us feedback. We are always here for you if you'd like to try our app again. <3
Really useful if you need a box builder. However, the app is a bit complicated, I need help to use it. Luckily, their support team is easy to reach and very helpful.
Thanks for this feedback. We agree, the app can do SO MUCH, that it can be a bit overwhelming at first. Luckily, our support team always has your back. Please let us know if there is anything else you need before launch and viel Glück!!
On the pro side this is a great idea and has a very nice looking layout. The one thing I wish that I would have known before investing time in getting this app set up is that it's still a bit of a work in progress. The developers have been helpful and responsive, but I've run into a few hiccups which had to be handled manually. Once it was set up I learned that people could only select 1 variant per product for their gift sets which is a problem for my business. The app developers say that this is going to be addressed in the future, but that will be too late for holiday orders for my biz. I think this will be a 5-star app in the future, but currently it's not something that's fully functional right out of the box and I needed it to be.
Thank you so much for the review. Just in case it's of any help, you can allow multiple variants to be selected, you just have to enable the 'Show variants separately' option. I know that's not always a perfect solution but it's available now if you wanted to give it a go. As you mentioned, we're currently working on another method of allowing it that works with the variant drop down menus.