Bundle Builder: Custom Bundles , 161件のレビュー
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This app does exactly what I was looking for and I'm excited to see how it will work out once my website goes live. I had to contact support for an issue and they reached out super quick and helped me fix the problem! Highly recommend!!
We are so pumped to be a part of your store launch! Shoot us a note when your live, we'd love to check in to see if you need any changes once you have customers going through the experience!
If you are looking for an app to offer customizable gifts this is THE ONLY one that matters! It is very customizable, it offers you a lot of possibilities ... it is simply incredible what marketing possibilities you have with its help! Andrew is one of the most dedicated people I've met since I've been working with the Shopify platform, he answers questions very quickly and has no problem explaining how many times it takes to understand ... I RECOMMEND and thank you Andrew, looking fw for the next futures!
Thank you so much, a very kind review!
Offers a sleek user experience allowing your customers to build custom gift sets. Had some additional tech requirements and the response was fast and helpful.
I spent hours and hours of time trying to find a "bundling" app that let me have options to choose different products. Most bundling apps seem to let you make a new product that gives the customer extremely preset options, if there are even options at all. With this app, we have given the customer the ability to build their own suspension kits for their vehicles, choosing from different brands and only selecting the products that they feel they need for their vehicle. The support was very helpful getting the colours and style to match our aesthetic and after a few emails back and forth, Hamza got our colours perfect, and we are very happy with how everything works and looks. Very happy with this app so far!
Your builders are now some of our favorites (and taught us a lot about suspension kits!). We are so happy to be peanut butter to your jelly, the cross-tube to your shackle.... (did we get that right?).
Thanks again for giving us a try, working with us and writing this review!!
Great app. Hamza was fantastic and resolved my questions quickly and efficiency. Really happy with the purchase.
Thanks for the review! "Efficiency" is Hamza's middle name. Well, it isn't, but it really should be, because he's Mr. Efficient. Happy you're pleased with the service and the purchase!
I'm trying the app right now, so far it seems to do exactly what I needed to be done :-) Customer service is very helpful and extremely fast to answer any question you might have.
Thank you! We're really happy to hear Box Builder suits your needs.
This app for the past three months is unbelievable slow, it takes at least 10 seconds to load products in a box that contains no more than 30 items. There are "large boxes" now for items over 50 items but my boxes did not meet that threshold. I really wanted to like this app, as I need something along the line of this but I think I will have to make it myself :(. Due to this I did not use it very often with my customers. I decided to uninstall it on 1/20/21 and went to the developer for a prorated refund. The developer gave me the run around saying that I needed to contact Shopify and create a ticket. After replying directly with a quote from Shopify App Store Terms of Service saying that the developer is in charge of issuing refunds for apps if processed through the Shopify App Store (which this was). The developer then "defended himself" and claimed that he can only issue store credit to his app. Also provenly untrue based on my last email to him where I quoted Shopify TOS. After my reply stating that I would like a refund to the Shopify App Store, this was the last that I heard from the developer and had to reach out again to contact him, as he "couldn't find any record of his reply". After finally getting back to me the developer once again claimed that he could not refund me but now due to a completely separate reason, due to the deletion of the app. Andrew at Box Builder is running a really shotty and shady operation here. Andrew now is holding my money for a service that he is no longer providing to me as the app is no longer installed on my store. Andrew I know you will reply here, give me money back.
Hi there.
We appreciate your honesty regarding the speed but we're completely baffled by your summary of the communication we've had over email. We're more than happy to refund the amount we've discussed but we do not have access to apply a credit on your account once you've uninstalled the app. That's just how Shopify work, not a decision that we've made.
We asked you to contact Shopify and we'll happily agree it once they come to us. This is path that others have followed successfully and again, the path set by Shopify.
The quote you sent us confirms what we've told you. Please read it carefully. Apps can only refund if the charge was made "outside of Shopify". These charges are made inside of Shopify and cannot be refunded by the developers, only Shopify.
To say Andy is running a "shady operation" is completely unreasonable and an absolute shame that you've come to that conclusion. Please bear in mind that you're not entitled to a refund of any kind but we're agreeing to offer you one regardless. I think it's fair to say that this doesn't fall under a "shady" or "shotty" operation.
I think it would be a fair and reasonable request to ask you to double-check the wording on the quote you sent over. You'll see that we can only refund if the charge is made outside of Shopify. I'll personally agree a refund for the last full month but you have to go through Shopify. Again, this is a rule of Shopify, not something we have control over. You can also check what I've mentioned above with them.
Lastly, we never spoke about optimizing the speed for your store. We're happy to look into this for you if it's something you would like to do in the future.
I wish you the best with your store.
BoxUp Team
Extremely glitchy and comes up with an error page when adding to cart daily. We've been communicating with support and they haven't managed to solve the issue. They said it's due to:
A: The store had likely manually deleted/edited the variants of the product included in the bundle
B: The store made modifications/changes in the product that is included in the bundle.
C: Numerous changes in the builder setting.
Nothing has been done on our end. We've received many emails from customers about not being able to add the kit to cart.
Thanks for touching base. I'm really sorry about your poor experience so far. I don't like that our communications to you made it sound like you might somehow be causing these issues without complete clarity on how and why that might be occurring - I'll be working with my team to improve on that.
I know we've already escalated this to high priority with our tech team and you're still working closely with support to solve the problem. I'll be overseeing this scenario until we resolve it for you. Thank you for your patience.
Hannes Bez | Customer Experience Lead - Staytuned (Box Builder)
The app is fairly easy to use. Was able to setup some bundle products. But my issue is that I haven't been able to get support to respond to me about some of my issues. I've emailed them, but haven't received any responses. They also say there is a chat, but this feature doesn't appear anywhere for me. I essentially am having trouble with how the products show up in shipstation. The products come over as a product description instead of a line item of products in their bundle. So then we have to read through a paragraph of product names to try and figure out what needs to go in what box. If they came through as line items it would be 1000 times better.
Thank you for your direct and honest review. I'm truly sorry about your poor experience with Box Builder so far. We set high standards for ourselves and we have not met those standards.
I've reached out to you directly by email to get more details, and our team will start working on this immediately. You may be happy to hear that we do have a way to "unwrap" bundles to ensure they can integrate with automation software like ShipStation.
I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time.
Regards,
Hannes Bez
Customer Experience Lead
Too many bugs for us to have confidence in this app. When it worked, it was brilliant... but it didn't work all the time. We had to set up Advanced Shipping Rules which meant this app didn't work with shipping rules. It's such a shame because we did great sales through it. We couldn't find an app similar.
Hi there. Thank you for the review and for using our app over the last few months. I wanted to ask, were you having any issues recently? We're aware that you needed Advanced Shipping Rules integration, so we're in contact with them to find out how we can integrate and, providing all is well, we'll integrate that soon. I know we had some teething issues a few months back but we weren't aware you were having any issues recently. If you wouldn't mind, I'd love to hear what those were so I can take a look. Thank you and all the best with the store. I personally look forward to getting my hands on your products when I'm back on the Sunshine Coast!