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Really straightforward app to install and set up; great upgrade and excellent customer service - wouldn't hesitate to recommend!
Hi there Irish Design Shop and team!
Your recommendation is highly appreciated! We're glad that you had an amazing experience with our app and the customer service we provide. We will continue to work hard to improve our service.
If you need any help or have questions, you know where to reach us!
After the new release, the app is not supporting to any 3rd party payment gateways. Also support is very bad and not helpful.
Hi, thanks for your review. We are now using the Shopify Bundles API, which only works with Shopify Payment processing. We will ensure to communicate that to our merchants in the future. We are here if there is anything we can do outside of this to help you!
Solid app. I usually dont have a problem and if there any glitch, developer takes care pretty fast any issues.
Hey there Yuti Gift Box and team!
Thank you so much for taking the time to leave us a review! Your support helps us a lot and we appreciate it a lot.
If you need any assistance, you know where to reach us!
Edited from 1 star:
Our business encountered some very frustrating issues with the app that have recently been resolved. The process was lengthy due to back and forth communication and trying to determine which side the issue was on. I initially wasn't happy with the responses we got from Bundle Builder requesting help. That being said, as soon as Hannes from the customer service team reached out it really turned things around. He was very on top of communicating with me about timelines and how they were working behind the scenes to figure out the issues. Ultimately it was a long process to get there, but I did feel that he genuinely cared about helping us out. I still find that the user interface isn't the most straightforward, but we will continue to use Bundle Builder, as I'm much more confident in the customer service we received - it made all the difference.
Hi Hilary, I'm so sorry about the poor experience you've had with us. It's true that the technical issue isn't actually being caused by BundleBuilder, but we definitely could (and should) have handled this better. I'll be reaching out to you directly to see if there's anything I can do to help clear this up for you and hopefully restore your trust.
Hannes Bez | Director of Customer Experience
Easy to use and very helpful customer support agents! I had an issue adjusting the shipping price for a bundle and one of their agents walked me through the process. He even recorded a video for me to follow. (shoutout to Rafael) Very satisfied with the app!
Hey there Knock Thrice team!
Thank you for the amazing review! We're glad you found our app easy to use and that Rafael provided exceptional support. He'll be thrilled to see this review!
Please let us know if you need further assistance, we're here to help!
Excellent support, bon suivi, rapide et très professionel.
Un gros merci
Hey there Sexy Surprise and team!
You just made our day with this amazing review! We're thrilled to hear that our support team was able to help you out. If you need anything else, in the future, you know where to reach us!
Thank you for choosing Bundle Builder!
Solid app with exceptional customer service. Any questions are always attended to immediately by their friendly support team!
Thanks so much for your review!
We are honored to be a core part of your business! Your use case of our app to support your "Build a box" experience is clean and easy.
Should you ever need any help, you know where to find us! Thank you!
Thank full for this app and also the costumer care is great. Thank you!
Hey there IKDANKJOU Team!
I'm glad to hear that our support team was able to help you out! We take pride in making sure that our merchants get the support the support they need, and we're very happy with the feedback you provided!
If you need anything else or have any questions, please don't hesitate to reach out. Thanks for choosing BundleBuilder!
The app is not working well, lots of bugs and you will face problem with your inventory and of course the support is slow like the app slows down your website.
Hi there! We have recently updated our app and have very few bugs! If you want to give us another try, we are here and ready to help 🫡
Starting out with it, and it's working great. Hoping it meets all expectations.
Hey there Ariael Creatives and Team!
Thank you for taking the time to leave a review for our app! We'd love to hear your feedback on how we can improve our service. Please let us know how we can make your experience even better.
We look forward to hearing from you again soon. Thanks for choosing BundleBuilder!