Algemene beoordeling
4,1
Cijfers per recensieniveau
  • 83% recensies zijn 5 sterren
  • 4% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 9% recensies zijn 1 sterren
Bewerkt 21 februari 2023

Brilliant app and great customer service from Hamza! At first I thought this app wouldn't work for my business but there are so many options. Love it ;-)

Add-on: after months of purchasing this app, I asked Rafael Arlo if he could help me with a problem I couldn't fix myself and he did so fast! I love the customer service of this app!

Prezzienl
Nederland
4 maanden gebruiken de app
Staytuned heeft geantwoord 31 oktober 2022

Thank you for reviewing our app! We are so proud to be a part of your launch. Let us know if you need anything as you prepare to go live!

31 oktober 2022

The app is super easy to navigate while accommodating everything I needed to create a custom gift box for my customers. Hamza was very friendly and super quick to respond with a custom request I had to implement a banner as well! Thank you Hamza and team :)

Beigee
Australië
3 maanden gebruiken de app
Staytuned heeft geantwoord 31 oktober 2022

We are always happy to support as you continue to work on your builder! Just shoot us a note if you need any more help. Can't wait to see your final product!

Bewerkt 3 februari 2022

Updating my review here. The support team has been super helpful in fixing some minor bugs I've seen on my site!

Wolfies Nuts
Verenigde Staten
3 maanden gebruiken de app
Staytuned heeft geantwoord 7 december 2021

Hi there! We are so sorry for this experience—definitely not the merchant experience we want to provide! We've reached out via email to try and help sort through any issues! 🙏

Bewerkt 10 november 2021

At first we had some troubles with the app. The team got in touch inmediatly was very responsive and helpfull. So helpfull that We decided to give the app a second chance. 5 stars for customer service so far! We will see if the tech works on our next big sale.

hlacosedora
Colombia
3 maanden gebruiken de app
Staytuned heeft geantwoord 8 november 2021

We are sorry for the experience you had. This is not something we typically see with Box Builder and are working directly to help with your issue. Our team has reached out and helping resolve the matter.

Bewerkt 1 december 2021

Editing my previous message. Lauralynn went above and beyond to help me find solutions to the issues I was dealing with on the app. There are some glitches with the app but having someone from customer service get on a video call with me and talk through my problems and actively make notes about fixes for the app in the future is super impressive and very much appreciated. At the end of the day, the app accomplishes almost everything I need it to and it looks like more features will be rolling out to make it even better soon!

Alma Coffee
Verenigde Staten
3 maanden gebruiken de app
Staytuned heeft geantwoord 30 november 2021

Hi there! So sorry for dropping the ball on our emails to support you. We were just switching over to a new email management program, and yours got caught in the middle of the transition! Totally our mistake. I've emailed you and scheduled a google meet so we can work through any issues you've had. We are so unbelievably sorry and will work hard to make this up to you!

5 oktober 2022

An incredible app. Hamza went out of his way many many times to ensure every need for my customers was achieved. He was always kind and understanding of our goals for using the app on our store and I couldn't rate his support higher. Thank you!!!

xo gifts
Nieuw-Zeeland
3 maanden gebruiken de app
26 september 2022

The app is easy to use. Email was support was quick & very helpful. A video tutorial would also be an added bonus.

T H E W I L L O W S B O X & C O .
Canada
2 maanden gebruiken de app
Staytuned heeft geantwoord 3 oktober 2022

Hey Willowsbox team!
Thanks for this review. While we always love when our customers share a review, we especially love when they share great ideas for improvement. We are going to work on some video tutorials. As we know, a picture is worth a thousand words, so a video is worth... a million? Thanks for this idea, we are on it!

We are so excited for your site to launch. Let us know if you need any other help!

Bewerkt 1 december 2020

The Deli Social - Birmingham. Downloaded to sell customisable Christmas hampers. This app is really easy to use and the support from Andy has been next level. It has built in steps that work really well together, and you can use form steps to get personalised messages. On top of this more than one automatic discount is available which is not part of the base Shopify software. We have been able to produce highly customisable products that are exactly what we were looking for. We are very impressed and would recommend it to anyone looking to have a customisable option on their products.

The Deli in Boldmere
Verenigd Koninkrijk
Ongeveer 2 maanden gebruiken de app
Staytuned heeft geantwoord 1 december 2020

Thank you so much for such a detailed and positive review!

24 mei 2021

4 stars for the product and an extra star for the outstanding service! The product itself is highly customisable and removes the need for a lot of custom code. The support is exceptional. Highly recommended

WellBox
Verenigd Koninkrijk
Ongeveer 2 maanden gebruiken de app
23 augustus 2022

We purchased boxbuilder for our 400+ products. What we like about this app:
- ease of use/set up : everything is intuitive, you do not need to be an expert to configure the app. It's also quick to set up.
- built-in options to customise the app the way you like
- speed: we were afraid the app would lag or slow the process of choosing products to add in the bundle as we have several hundred products to chose from. But no issues there, the whole process is fast and working 100%. UX good. - kind support
What we liked less about the app: so far, everything seems to be working fine so nothing to say here.
There are a few cosmetic changes that we wish(ed) to make and that are not available in the options (font size, color this or that, buttons here or there, etc) but the app's support has been very responsive and making the code changes as we asked.
... so we do recommend boxbuilder, you can safely try it out!
Cheers

Luciole et Petit Pois
Frankrijk
Ongeveer 2 maanden gebruiken de app
Staytuned heeft geantwoord 29 augustus 2022

Merci!!

We are so appreciative that you wrote a review for us, especially that you wrote such a detailed review for us.

Our app can be so helpful for merchants with large numbers of SKUs (like you), so we worked hard to ensure it was fast as lightning ⚡ to handle that many SKUs, and we are so happy you appreciate that speed!

Thank you again, and we are happy to support any more customizations you'd like!