Algemene beoordeling
4,1
Cijfers per recensieniveau
  • 83% recensies zijn 5 sterren
  • 4% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 9% recensies zijn 1 sterren
25 februari 2021

Gutted that this app didn't work for me. Like some of the reviews below, I felt it had so much potential, and would have been absolutely perfect for my business but I experienced far too many problems that became quite costly for me. The developer is extremely helpful though and once it's working properly it'll be a brilliant app.

Not Another Bunch Of Flowers
Verenigd Koninkrijk
28 dagen gebruiken de app
11 december 2020

On the pro side this is a great idea and has a very nice looking layout. The one thing I wish that I would have known before investing time in getting this app set up is that it's still a bit of a work in progress. The developers have been helpful and responsive, but I've run into a few hiccups which had to be handled manually. Once it was set up I learned that people could only select 1 variant per product for their gift sets which is a problem for my business. The app developers say that this is going to be addressed in the future, but that will be too late for holiday orders for my biz. I think this will be a 5-star app in the future, but currently it's not something that's fully functional right out of the box and I needed it to be.

Whoa Nelli
Verenigde Staten
27 dagen gebruiken de app
Staytuned heeft geantwoord 11 december 2020

Thank you so much for the review. Just in case it's of any help, you can allow multiple variants to be selected, you just have to enable the 'Show variants separately' option. I know that's not always a perfect solution but it's available now if you wanted to give it a go. As you mentioned, we're currently working on another method of allowing it that works with the variant drop down menus.

17 maart 2023

Great interface, terrible support. Been waiting four days for a response to why they're not showing fully on our website. With it coming to the weekend we are swapping to a new app. Very disappointing as the attention to detail on the interface is great, the customer service is not.

Pretty Suds UK
Verenigd Koninkrijk
14 dagen gebruiken de app
Staytuned heeft geantwoord 18 maart 2023

Hi there, thanks for reaching out to us about this. I know we've already worked with you to identify the problem and a potential solution since you posted this review, and I'm confident we're on the verge of turning this situation around, but I'd still like to apologize for leaving you in the lurch and not communicating clearly with your team earlier. This will remain a top priority for us until we've confirmed you're happy with the resolution.

Regards,

Hannes Bez | Director of Customer Experience

14 oktober 2021

Love this app, very easy to set up! If you do get stuck, Andrew from Box Builder is available to help all the time - so stress free!

MK Stationery
Nieuw-Zeeland
14 dagen gebruiken de app
14 februari 2021

This app is amazing as is but we're really giving this review for how helpful the developer and the team is. We need to really customize our experience out and were struggling to see how we could make this work best for our very specific needs. We figured before we hired someone to customize further we'd reach out to the team to see how they could help and they have been AMAZING. They have gone above and beyond to assist and guide us in making this app work best for us. To add - no other app in existence could work the way we were needing and this was magical. If you have a gift experience with many variant options this is the way to go!

Not Your Basic Box
Verenigde Staten
10 dagen gebruiken de app
Staytuned heeft geantwoord 15 februari 2021

Thank you so much for such a kind review!

7 oktober 2020

HIGHLY RECOMMEND! Very impressed with Andys customer service. Prompt replies and gave me great advice on how to utilise the Box Builder app, to its full potential. I now have the confidence to go live soon, as my customers will be able to create their own gift boxes :)
Harriet from The Boujee Balloon Co.

The Boujee Balloon Co.
Australië
8 dagen gebruiken de app
Staytuned heeft geantwoord 7 oktober 2020

Thank you, Harriet. It's been my pleasure.

2 december 2020

If you are looking for an app to offer customizable gifts this is THE ONLY one that matters! It is very customizable, it offers you a lot of possibilities ... it is simply incredible what marketing possibilities you have with its help! Andrew is one of the most dedicated people I've met since I've been working with the Shopify platform, he answers questions very quickly and has no problem explaining how many times it takes to understand ... I RECOMMEND and thank you Andrew, looking fw for the next futures!

Cosmetics Tenerife
Spanje
7 dagen gebruiken de app
Staytuned heeft geantwoord 8 december 2020

Thank you so much, a very kind review!

17 augustus 2021

Offers a sleek user experience allowing your customers to build custom gift sets. Had some additional tech requirements and the response was fast and helpful.

Karma Sauce
Verenigde Staten
7 dagen gebruiken de app
13 maart 2022

I was so excited to finally offer build a gift box feature however this app does not work properly. The backend will often not show up, often show an error message. Most often, the backend shows "create your first builder!" screen even though I already have a builder live on my website. This is problematic because it takes forever to reload and reload and reload and try to get the builder that is LIVE to even show up on the backend in order to edit it. As of today, the live version is showing only 4 steps, but the backend (when it decides to even show the builder) shows 6 steps. There is no live chat, so I feel like there is no support regarding this. What it boils down to is that this is the app that many of us need/want, but for $20/month it is insanely expensive for an app that doesn't work properly. If there was a free or even cheaper version, you might be able to stomach these issues despite the subscription fee. But for $20/month, almost the same price as the entire Shopify subscription, I expect the app to appear in the backend, and not have discrepancies between what is LIVE on the website and what the backend shows. I would love to revisit this app eventually in the future but as of now, unfortunately $20/month is way too much for something that presents incomplete steps to my customers. I can deal with the backend not showing up and being annoying, although it shouldn't,- but now that it is showing LIVE only 4 steps to my customers, who now can't complete their gift boxes, while the backend shows 6 (when it decides to appear) there isn't even anything I can do about this and it makes my shop appear incomplete, glitchy, and therefore unprofessional.

All About Velour
Verenigde Staten
6 dagen gebruiken de app
Staytuned heeft geantwoord 14 maart 2022

Thank you for your honesty. I apologize for this problematic and frustrating first experience you've had with Box Builder. We set high customer service standards for ourselves - I'll be reviewing this case and reaching out personally via email to make sure we turn this experience around for you. - Hannes Bez, Customer Lead

29 december 2023

Cumberland Valley Coffee
Verenigde Staten
9 dagen gebruiken de app
Staytuned heeft geantwoord 3 januari 2024

Hi there Cumberland Valley Coffee and Team!

Thank you for choosing BundleBuilder (formerly known as BoxBuilder)! We appreciate your business and look forward to working with your store for a long time.

Please let us know if there's anything we can do to help!