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rettifico la mia recensione, sono stati gentili e hanno risolto il problema, grazie mille
Ciao,
ci dispiace davvero leggere questa esperienza, non è il livello di supporto che vogliamo offrire.
Siamo sempre disponibili ad aiutare e prendiamo molto seriamente ogni richiesta. Se i tuoi messaggi non hanno ricevuto risposta, vogliamo capire subito cosa è successo e rimediare.
Negli ultimi mesi abbiamo reso l’app gratuita con molte funzionalità, e questo ha portato molti nuovi utenti. Stiamo lavorando per supportare al meglio tutti, anche se a volte questo può creare ritardi nel supporto.
Se sei ancora aperto a darci un’altra possibilità, sarei felice di seguirti personalmente. Possiamo anche fare una chiamata su Google Meet e configurare tutto insieme tramite condivisione schermo, così risolviamo ogni punto in modo rapido e concreto.
Il nostro obiettivo è che tutto funzioni perfettamente per il tuo store, senza stress.
Fammi sapere, ci tengo a sistemare questa situazione per te.
— Michael
Hi,
I’m really sorry to read this, this is not the level of support we aim to provide.
We’re always here to help and take every request seriously. If your messages were missed, we want to understand what happened and fix it right away.
Over the past months, we’ve made the app free with a wide range of features, which has brought in a large number of new users. We’re working hard to support everyone, although this can sometimes create delays in response times.
If you’re open to giving us another chance, I’d be happy to personally assist you. We can jump on a Google Meet and set everything up together via screen share, so we resolve everything quickly and properly.
Our goal is to make sure everything works perfectly for your store, without any stress.
Let me know, I’d really like to make this right for you.
— Michael
Very satisfied! Support team answers quickly and they did developp a couple of features at our request. I recommend!
Michael was very supportive. Once I installed the app, I was not able to get the brands working but this was resolved in less than 5 minutes. Thank you for the kind support and the ability to speak with a live person. AI is great but it will never replace a human being. Thanks again. CK
This app takes something that is tedious and time consuming and makes it easy, i have over 700 vendors in my store, its a huge store and managing all that is impossible without this app.
Very good app! Easy configuration, great output. The only thing we miss is an automatical periodical refresh of the brands. This has to be done manually at the moment.
I needed to make 2 of the brands I carry non-clickable because we only sell them in-store. I emailed to see if that is possible and Mike answered and quickly solved my problem! 10/10 would recommend!
Great app that's easy to install. Offers favorable SEO with linking to collection pages rather than the default vendor page. Would give 5 stars if they offered more customization to include images or icons.
I carefully selected this app over others that were similar because of the layout and the ease to fit it with the brand of our store. I think the price is too high but I will keep it awhile longer to see if we really need it or not. I installed for seo benefit and have no way of gauging the success of it thus far but so far so good. It is worth trying at the least.
We were realliy worried that creating a brand page for the hundreds of vendors we carry would take hours of work. Brand Page worked flawlessly and was done in a snap. Their support was also terrific and helped us get our collections created very quickly. I highly recommend this product for any store with lots of brands and the need to list all of them on a single page.
Would be nice if you did not have to use Vendor but rather another field loaded with Vendor. When doing an initial takeon am endlessly going in and out of excel changing vendor name.
Also when setting up the fact it keep asking you to do a review every time you go in is slightly annoying. I'm hoping now I have no longer keeps asking
