BUCKS Currency Converter PRO++

Summary: The issue arises from a misunderstanding regarding app limitations on the Checkout page. According to Shopify policies, apps are prohibited from making modifications on the checkout page.

Hello,

Thank you for sharing your feedback with us. We understand your concern about currency conversions at checkout.

According to Shopify policies, enabling Shopify markets is necessary to perform currency conversions on the checkout page. These markets handle the conversions as outlined in the following link: Shopify Payments - Selling and Getting Paid in Different Currencies

If you have enabled markets, Shopify will take care of the currency conversions on the checkout page. However, if you haven't enabled markets, our app can still switch currencies up to the cart page. Please note that apps are restricted from making modifications on the checkout page, as per Shopify guidelines.

We appreciate your understanding of this default behavior of our app.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Tinu,
Customer Support Lead at Helixo

Hi!

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

It seems that you misunderstood our response.

Yes! The currency is converted at your checkout page also.

It is because you have enabled Shopify multi-currency.

Unfortunately, as per Shopify policies apps are not allowed to convert currency at the checkout page.

https://help.shopify.com/en/manual/payments/shopify-payments/multi-currency/setup

Hope this article can help you to understand well.

Also, regarding your initial query about rounding and conversion, as we've already told you, the conversions are handled by Shopify as multi-currency was enabled on your store.

That's why we told you to contact Shopify for better support.

Hope you understood.

I apologize again for the inconvenience. we take all reviews seriously and will use them in our continuous improvement efforts!

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

-Helixo Support Team

Hello, as we have observed, you have enabled Shopify markets, where the conversions are managed by Shopify itself. In such instances, our app may have limitations specific to these scenarios.

For a more accurate and efficient resolution, we recommend reaching out directly to Shopify support, as they are equipped to provide dedicated assistance in cases where Shopify markets are enabled.

Concerning your experience with our customer service, we sincerely apologize for any shortcomings you encountered. It appears there might be a misunderstanding concerning the handling of conversions.
We acknowledge the importance of clear communication and want to assure you that we value your feedback. We will conduct an internal evaluation and implement improvements based on your insights.

Thank you for your understanding, and we look forward to the opportunity to make amends and improve your experience.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Tinu, Customer Support Lead at Helixo

Thank you for bringing this issue to light. This can be easily solved from our side.

But while checking with the customer support team, I was able to gather that you never contacted us regarding this issue. Also, upon seeing your review we had contacted you twice via email and once via the in-app chat, but there was no response from your side.

Please get back to us in case you still need help with this issue. We are more than happy to help you.

You can contact us via our in-app chat or at support@helixo.co.

- Sreeshankar, Customer Support Advocate

I'm truly sorry to hear about that and to fully address these issues, we kindly request you to consider reinstalling the app. Rest assured, the customers won't be affected by any potential issues since we can check the issue by accessing only the preview theme. It would greatly assist us in pinpointing and resolving the problem.

Your willingness to collaborate with us in resolving this matter is highly appreciated. We are grateful for the time and effort spent sharing your thoughts with us. It's through feedback like yours that we can continually improve our app and enhance our services, and we're dedicated to resolving this issue promptly.
Thank you once again for allowing us to make things right. We look forward to serving you better and ensuring a more positive experience in the future.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu, Customer Support Lead at Helixo

Summary: You reached out during our offline hours and were unable to receive immediate support. When we followed up, we unfortunately did not receive a response from you.

Dear,

I sincerely apologize for any inconvenience you may have experienced. We truly understand how important timely support is, and I regret that we weren’t available to assist you right away.

Our support team operates between 9:00 AM and 11:00 PM IST, and your initial request came in during our offline hours. As soon as we were back online, we reached out to gather more details to assist you further. However, it seems we did not receive a response.

We genuinely value your experience and would love the opportunity to resolve any issues you are facing. If you could kindly share the details with us, we will prioritize addressing your concerns as quickly as possible.

Thank you for your patience and for giving us the opportunity to assist you. Please let us know how you'd like to proceed—we're here to help.

Kind regards,

Tinu
Customer Support Lead at Helixo