BUCKS Currency Converter PRO++ , 872 arvostelua
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Dear Lishana.
I am writing this message to express my utmost satisfaction and gratitude for the exceptional customer support experience I recently had with your team. I wanted to take a moment to highlight the outstanding service I received, as it truly exceeded my expectations.
your customer support representatives displayed an unparalleled level of professionalism and dedication. They were prompt in their responses, attentive to my needs, and genuinely empathetic towards my concerns. It was evident that they genuinely cared about resolving my issue and ensuring my satisfaction <3.
Thank you for your amazing feedback about our customer support! We're incredibly grateful for your kind words and thrilled that our team went above and beyond to assist you.
Our goal is to provide exceptional service, and it's great to hear that our representatives were responsive, and genuinely cared about resolving your concerns.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
This is by far the best app for currency converters. i highly recommend it as it is all free. As a beginner you can use this app
We're absolutely delighted by your positive feedback!
It's fantastic to hear that you consider our currency converter app the best option, especially for beginners. Thank you for your recommendation!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Very nice app for using currency converter i am using it since last one year awesome support from the team
Thank you for your positive review! We're glad to hear that you find our currency converter app useful and that you've been using it for the past year. Our team works hard to provide excellent support and ensure the app meets your needs.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
For BUCKS Team:
Dear Team, thank you for the amazing customer service you provide and your willingness to help. With the help of the team, I managed to resolve some issues:
1. The notification banner wasn't displaying correctly on mobile devices (it was showing vertically).
2.The notification banner wasn't fixed on the desktop.
These issues have been resolved.
However, I encountered a more significant issue that I wasn't expecting. It involves the codes implemented by the APP in my theme. My checkout broke, and it stopped showing the total at checkout. I have consulted with both the Shopify Team and the BUCKS Team. The BUCKS Team stated that it wasn't caused by the APP, while the Shopify Team mentioned it wasn't due to the theme settings.
I conducted further investigation into the issue and deleted some codes from the theme. To my surprise, the APP features disappeared and the problem with the checkout total was resolved.
What's interesting is that the developers advised me it wasn't related to the APP since they checked it by disabling the APP. However, I am aware that disabling the APP does not remove the added codes.
UPDATE: We managed to solve the issue with the order total, but now sometimes it shows 0 for the order total if the drawer is chosen. Additionally, after resolving this issue, my checkout algorithm has changed, but the team assures me that it's not because of the APP.
Now a new issue has occurred - at checkout, it switches from the local currency to the default one multiple times (around 3-4 times), which is very frustrating.
There seem to be too many issues, and I'm not sure how it's even possible. I wanted it to work out, but it appears that the APP still needs some optimization.
For Shopify users: When adding any APP, ensure that everything functions properly. Don't blindly trust the APP you add to your store, and remember to delete the codes when you uninstall an APP.
I don't enjoy leaving negative reviews, but if I had known that I would encounter so many issues, I could have saved days of frustration. I sincerely hope that the APP improves the situation.
P.S. The team has always been responsive and ready to help, but I simply couldn't afford to spend so much time resolving one issue after another.
UPDATES 02.08. - The flickering issue has been resolved in an interesting way, now the default currency is displayed instead of flickering converted one. Currently, there are two currencies shown at checkout. The currency next to the product is converted, while the currency on the right is in the default currency.
The product pages and collections display the converted currency, but the quick add window shows the default currency...
Hi!
Thank you for sharing your feedback and experiences with us.
We sincerely appreciate your kind words about our customer service team and our efforts in resolving the initial issues you encountered with the notification banner. We're delighted to know that those problems have been successfully addressed.
However, we understand that you faced unexpected challenges within your theme, leading to issues with the checkout and order total.
We apologize for any inconvenience this may have caused you. Our team has conducted a thorough investigation, and it appears that the issues persist even after disabling our app.
Upon your permission, we conducted further testing by re-adding the scripts, and it seems that the issues have been resolved. We are confident that your checkout algorithm is now functioning as intended.
Regarding the currency flickering issue on the cart page, we sincerely apologize for the frustration it caused.
After extensive analysis, we have identified that other apps in your store are also modifying prices, resulting in continuous conversions by the BUCKS currency converter, leading to the flickering issue.
Unfortunately, we have certain limitations that prevent us from entirely eliminating this flickering since it involves interactions with other apps.
Our team is actively working to find a viable solution and implement it as soon as possible. We appreciate your understanding and patience as we address this matter diligently.
Your feedback is incredibly valuable to us, and we take your comments seriously.
We understand that your experience fell short of your expectations, and for that, we sincerely apologize.
Our primary objective is to offer you a reliable and user-friendly APP that seamlessly enhances your store's functionality.
We wholeheartedly appreciate your valuable advice to all Shopify users about being cautious when adding APPs and performing code clean-up after uninstallation.
This serves as a constant reminder for us to continuously improve our services and ensure seamless integration for all our users.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu,
Customer Support Lead at Helixo
Quick response from customers support
We're glad that you found our customer support team to be responsive!
Ensuring prompt assistance is a key focus for us, and we're glad to have met your needs.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great app with very useful customization features. Tested various (free) currency converter apps and found BUCKS the best and easiest to use. Support is very responsive and helpful.
Thank you for taking the time to share your feedback. We're glad to know that you find our app to be the best and easiest to use among the options you've tested.
Our team is dedicated to providing valuable customization features and excellent support, and we appreciate your kind words
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Very good software, I recommend it because it is free. And the customer support is great
Thank you so much for your kind words and your recommendation of our software! We truly appreciate your support and are thrilled to hear that you're satisfied with both the quality of our software and our customer support.
We're equally pleased to know that you had a positive experience with our customer support team. We believe in the importance of being there for our users and offering assistance whenever needed.
Thank you for choosing us, and we look forward to continuing to serve you with excellent software and support.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
the Currency Converter app for my Shopify store very good App thanks to all services I hope continue like that
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our Currency Converter app and the services we provide. Your support means a lot to us, and we're dedicated to keeping up the good work.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Just perfect, I highly reccomend this app. It has no problems and it worked on all my products. Very good!
Thank you so much for your wonderful review and recommendation! We're thrilled to hear that our app worked perfectly on all your products and that you didn't encounter any issues. Providing a seamless and problem-free experience is our goal, and we're delighted that we could meet your expectations.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Bucks currency converter pro++ is the perfect app for your store, easy to use and integrate. will recommend for sure
We truly appreciate your feedback and the recommendation! It's fantastic to know that you found Bucks Currency Converter Pro++ to be user-friendly and seamlessly integrated into your store.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team