BUCKS Currency Converter PRO++
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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App looked to have potential but support was slow and could not answer the simplest of questions. Customer service is just as important as functionality.
Summary: It takes at least 5-10 minutes to properly check an issue, which is why our support agent requested time to investigate. We apologize if this caused any inconvenience. It seems the app was uninstalled within half an hour, so you might not have had the opportunity to explore its full potential.
Dear,
We sincerely apologize if the response time was not up to your expectations.
Our support team strives to provide quick and efficient assistance, but some issues, especially related to custom setups, require at least a few minutes to properly investigate and provide accurate solutions.
Regarding your concerns:
Currency not changing on your custom category page – This may be due to theme compatibility or custom development. We would be happy to investigate this further and provide a solution.
Adding space between the cart icon and currency – We can assist you with custom CSS to adjust the spacing to your preference.
We also noticed that the app was uninstalled within a short period, which may have limited your experience with its full potential. If you're willing to give us another chance, we'd be happy to thoroughly check your concerns and provide the right solution for your store.
Additionally, we will work on improving our support efficiency and response time to ensure a smoother experience for all our users.
Thank you for your feedback, and we truly appreciate the opportunity to assist you if you decide to try the app again.
Best regards,
Tinu
Customer Support Lead at Helixo
There's a bug with the app. Keeps sending me to the same page and switching currencies randomly.
It was working perfectly fine for months and suddenly everything went crazy a few days ago
Summary: The issue was caused by a technical glitch that affected the currency button, but it was resolved within a few hours.
I sincerely apologize for the inconvenience you've experienced with the app.
We recently encountered a technical issue that caused the currency button to behave unexpectedly, leading to the problems you described. I’m happy to let you know that our team has resolved this issue within a few hours.
We would appreciate it if you could give BUCKS another try by reinstalling the app. We're here to help ensure everything works smoothly.
If you have any further concerns, feel free to reach out. Your satisfaction is our priority.
Thank you for your understanding.
Kind regards,
Tinu
Customer Support Lead at Helixo
For BUCKS Team:
Dear Team, thank you for the amazing customer service you provide and your willingness to help. With the help of the team, I managed to resolve some issues:
1. The notification banner wasn't displaying correctly on mobile devices (it was showing vertically).
2.The notification banner wasn't fixed on the desktop.
These issues have been resolved.
However, I encountered a more significant issue that I wasn't expecting. It involves the codes implemented by the APP in my theme. My checkout broke, and it stopped showing the total at checkout. I have consulted with both the Shopify Team and the BUCKS Team. The BUCKS Team stated that it wasn't caused by the APP, while the Shopify Team mentioned it wasn't due to the theme settings.
I conducted further investigation into the issue and deleted some codes from the theme. To my surprise, the APP features disappeared and the problem with the checkout total was resolved.
What's interesting is that the developers advised me it wasn't related to the APP since they checked it by disabling the APP. However, I am aware that disabling the APP does not remove the added codes.
UPDATE: We managed to solve the issue with the order total, but now sometimes it shows 0 for the order total if the drawer is chosen. Additionally, after resolving this issue, my checkout algorithm has changed, but the team assures me that it's not because of the APP.
Now a new issue has occurred - at checkout, it switches from the local currency to the default one multiple times (around 3-4 times), which is very frustrating.
There seem to be too many issues, and I'm not sure how it's even possible. I wanted it to work out, but it appears that the APP still needs some optimization.
For Shopify users: When adding any APP, ensure that everything functions properly. Don't blindly trust the APP you add to your store, and remember to delete the codes when you uninstall an APP.
I don't enjoy leaving negative reviews, but if I had known that I would encounter so many issues, I could have saved days of frustration. I sincerely hope that the APP improves the situation.
P.S. The team has always been responsive and ready to help, but I simply couldn't afford to spend so much time resolving one issue after another.
UPDATES 02.08. - The flickering issue has been resolved in an interesting way, now the default currency is displayed instead of flickering converted one. Currently, there are two currencies shown at checkout. The currency next to the product is converted, while the currency on the right is in the default currency.
The product pages and collections display the converted currency, but the quick add window shows the default currency...
Hi!
Thank you for sharing your feedback and experiences with us.
We sincerely appreciate your kind words about our customer service team and our efforts in resolving the initial issues you encountered with the notification banner. We're delighted to know that those problems have been successfully addressed.
However, we understand that you faced unexpected challenges within your theme, leading to issues with the checkout and order total.
We apologize for any inconvenience this may have caused you. Our team has conducted a thorough investigation, and it appears that the issues persist even after disabling our app.
Upon your permission, we conducted further testing by re-adding the scripts, and it seems that the issues have been resolved. We are confident that your checkout algorithm is now functioning as intended.
Regarding the currency flickering issue on the cart page, we sincerely apologize for the frustration it caused.
After extensive analysis, we have identified that other apps in your store are also modifying prices, resulting in continuous conversions by the BUCKS currency converter, leading to the flickering issue.
Unfortunately, we have certain limitations that prevent us from entirely eliminating this flickering since it involves interactions with other apps.
Our team is actively working to find a viable solution and implement it as soon as possible. We appreciate your understanding and patience as we address this matter diligently.
Your feedback is incredibly valuable to us, and we take your comments seriously.
We understand that your experience fell short of your expectations, and for that, we sincerely apologize.
Our primary objective is to offer you a reliable and user-friendly APP that seamlessly enhances your store's functionality.
We wholeheartedly appreciate your valuable advice to all Shopify users about being cautious when adding APPs and performing code clean-up after uninstallation.
This serves as a constant reminder for us to continuously improve our services and ensure seamless integration for all our users.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu,
Customer Support Lead at Helixo
Look great but cannot make it works. It simply just doesnt appear anywhere on the screen or header. Might be something missing the currency format is already OK. My theme is impulse