BUCKS Currency Converter PRO++
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
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Customer service is so BADDDDDDDD ! Contacted them and waiting for more than 2 weeks, but the issue hasn't been resolved. First I sent them twice via email, but got no reply. Then I had to login to the app and sent them message via Chat support, there was no body there. So I left a message telling them that please contact me via email . Then I received a notification via email saying that somebody answered me via ... message (WHY MESSAGE, NOT EMAIL ????) , and she said "Let me check, one moment please", and then NOTHING ELSE. No answer, no more message, no email coming . I kept waiting but no body contacted me after that "one moment please" :(((( SUCH A TERRIBLE SUPPORT !!!!
it is easy to set-up and user friendly specially for someone who is not too technical. Love it!
Thanks!
Perfect, I was looking for an effective and free app that meets my expectations. Very happy ...I hope you have more good and free apps like this
Solo le falta la conversion independiente de shopifypayments en el carrito de compras ya que mi pais no esta habilitado en ese servicio
Hola,
Gracias por compartir su experiencia con nosotros.
Entiendo tu preocupación y quiero aclarar que, según las políticas de Shopify, las aplicaciones no pueden acceder directamente a la página de pago.
Si los pagos de Shopify están habilitados, las aplicaciones pueden solicitar a Shopify que cambie a la moneda correspondiente y Shopify maneja el cambio de moneda incluso en la página de pago.
Pero sin los pagos de Shopify, solo podemos conversar hasta el carrito, ya que las aplicaciones no tienen acceso a la página de pago.
Por lo tanto, sin usar los pagos de Shopify, ninguno de los convertidores de moneda puede convertir directamente la moneda en la página de pago.
Espero que puedas entender.
En caso de consultas adicionales, contáctenos en support@helixo.co o a través de nuestro chat en la aplicación. Siempre estamos encantados de ayudarle.
- Equipo de soporte de Helixo
Its a really useful and good app. did my currency very easy and simple. recommend to a lot of people
Good apps. I like it. Its very easy to setup and customization. its also free with professional features.
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
Of all the apps I've tried, I prefer this one by far. This app gives me what I need and everything I was missing, its team of developers have helped me. Without a doubt, the best app of this type for my taste. Many thanks to the Helixo team for solving my problems!!
Wow – thanks for your kind remarks! I’m thrilled to hear that our app worked out for you. It’s always humbling to hear how we’re able to make our customers’ jobs easier.
I’m also happy that you love our customer support. We put a lot of work into that, and so I’m glad to hear it’s serving its purpose and helping you out.
Have a great day, and thanks for the review!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
Nice app, would definitely support the creator of this app...Free automated currency conversion for everybody who is using this app
Thank you so much for your support 😍 We are committed to Shopify community and serve more to merchants like you 🎉
- Sarah, Helixo 👩🦰
For BUCKS Team:
Dear Team, thank you for the amazing customer service you provide and your willingness to help. With the help of the team, I managed to resolve some issues:
1. The notification banner wasn't displaying correctly on mobile devices (it was showing vertically).
2.The notification banner wasn't fixed on the desktop.
These issues have been resolved.
However, I encountered a more significant issue that I wasn't expecting. It involves the codes implemented by the APP in my theme. My checkout broke, and it stopped showing the total at checkout. I have consulted with both the Shopify Team and the BUCKS Team. The BUCKS Team stated that it wasn't caused by the APP, while the Shopify Team mentioned it wasn't due to the theme settings.
I conducted further investigation into the issue and deleted some codes from the theme. To my surprise, the APP features disappeared and the problem with the checkout total was resolved.
What's interesting is that the developers advised me it wasn't related to the APP since they checked it by disabling the APP. However, I am aware that disabling the APP does not remove the added codes.
UPDATE: We managed to solve the issue with the order total, but now sometimes it shows 0 for the order total if the drawer is chosen. Additionally, after resolving this issue, my checkout algorithm has changed, but the team assures me that it's not because of the APP.
Now a new issue has occurred - at checkout, it switches from the local currency to the default one multiple times (around 3-4 times), which is very frustrating.
There seem to be too many issues, and I'm not sure how it's even possible. I wanted it to work out, but it appears that the APP still needs some optimization.
For Shopify users: When adding any APP, ensure that everything functions properly. Don't blindly trust the APP you add to your store, and remember to delete the codes when you uninstall an APP.
I don't enjoy leaving negative reviews, but if I had known that I would encounter so many issues, I could have saved days of frustration. I sincerely hope that the APP improves the situation.
P.S. The team has always been responsive and ready to help, but I simply couldn't afford to spend so much time resolving one issue after another.
UPDATES 02.08. - The flickering issue has been resolved in an interesting way, now the default currency is displayed instead of flickering converted one. Currently, there are two currencies shown at checkout. The currency next to the product is converted, while the currency on the right is in the default currency.
The product pages and collections display the converted currency, but the quick add window shows the default currency...
Hi!
Thank you for sharing your feedback and experiences with us.
We sincerely appreciate your kind words about our customer service team and our efforts in resolving the initial issues you encountered with the notification banner. We're delighted to know that those problems have been successfully addressed.
However, we understand that you faced unexpected challenges within your theme, leading to issues with the checkout and order total.
We apologize for any inconvenience this may have caused you. Our team has conducted a thorough investigation, and it appears that the issues persist even after disabling our app.
Upon your permission, we conducted further testing by re-adding the scripts, and it seems that the issues have been resolved. We are confident that your checkout algorithm is now functioning as intended.
Regarding the currency flickering issue on the cart page, we sincerely apologize for the frustration it caused.
After extensive analysis, we have identified that other apps in your store are also modifying prices, resulting in continuous conversions by the BUCKS currency converter, leading to the flickering issue.
Unfortunately, we have certain limitations that prevent us from entirely eliminating this flickering since it involves interactions with other apps.
Our team is actively working to find a viable solution and implement it as soon as possible. We appreciate your understanding and patience as we address this matter diligently.
Your feedback is incredibly valuable to us, and we take your comments seriously.
We understand that your experience fell short of your expectations, and for that, we sincerely apologize.
Our primary objective is to offer you a reliable and user-friendly APP that seamlessly enhances your store's functionality.
We wholeheartedly appreciate your valuable advice to all Shopify users about being cautious when adding APPs and performing code clean-up after uninstallation.
This serves as a constant reminder for us to continuously improve our services and ensure seamless integration for all our users.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Tinu,
Customer Support Lead at Helixo
good experience to use this app i remanded you to use this application very nice Thank you so very much
Thank you for your kind words. We really appreciate you taking the time to are your thoughts on our app.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team