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These days there are thousands of apps in the store and it can be difficult to separate the good from the junk.
Let this review be your sign that this is one of those apps you're hoping to find among the clutter.
It just works, it's rock solid and doesn't have outages or weird quirks. The customer service behind this app is insane.
I'm used to sending emails to other apps asking clarifying questions or in urgent need of information and waiting a week to hear back, but not with Zero Carbon.
We recently completely revamped our site. I had to reach out to them over and over as I found problems (the problems were entirely due to the nature of the new site, megamenu worked completely out of the box on our previous, more typical site). They opened a ticket, looked into the problem, and typically had it fixed within a business day.
Ya'll... this was on their free tier. I'm not even a paid customer yet and this is the kind of service they deliver. If I could sort the app store by apps with this kind of customer service my shopify experience would improve dramatically.
So if you're looking for a megamenu with all the bells and whistles and you're sick of trying to separate the signal from the noise definitely give this one a chance.
We've been using Buddha Mega Menu & Navigation for our site and it is everything we need it to be! I reached out regarding an issue we were having and the support team was quick to respond and we came up with a solution within 24-hours.
Thank you for this amazing review and for being with us for the past 2 years!
Please don’t hesitate to contact us at support@buddhaapps.com if you ever need further assistance with our app.
We’re here for you anytime!
App is good and has good functionality, I seem to be able to do everything i need to do but I cant add custom CSS. However, that shouldn't be a big deal as it says in the help docs to just reach out and they will do any changes for you....
That brings me to the next point, do they reply? It's been 2-3 days (depending on their time zone) since i first reached out. No response and i'm running out of days on my free trial.
Will update my review when they eventually come back to me but if they haven't by the time my free trial ends I shall be moving on over to another MegaMenu app.
UPDATE:
Moved over to "Meteor Mega Menu & Navigation" Looks insane and at only an extra $5 a month.
Hi,
We did reply to your email so probably for some reason you're not receiving our answers. Please get back to us at support@buddhaapps.com using a different email address if possible.
Great customer service. A good app when you have thousands of products to show clear navigation to your customers.
Thank you so much for your lovely review! It’s great to know that we made the app work perfectly for you.
We're hoping to bring more benefits to your store in the future.
why can't i expand the size of the Tree List width?,and doesnt scroll on PC, it makes longtail words i want to use for navigation occupy 3 layers of lines instead of just one
Hi,
I did reply to all your emails, but I think you are not receiving our answers.
Please emails back at support@buddhaapps.com using a valid email address so that we can investigate the issues you're experiencing at your end.
Really helpfull and great response time.
Helped me custum code my website.
Would recommend!
Thank you so much for taking the time to leave us a 5 star rating! It's much appreciated!
We’re so glad that our app and technical support is what you’re expecting and hopefully with the future developments we can exceed your expectations.
I like the app since it is user-friendly, easy to navigate, and provides excellent customer service. They will work with you on any requests you may have.
Thank you so much for taking the time to share your impressions! We greatly appreciate the time you took to share your experience with our technical support team.
Have a lovely day!
I can say one thing, The app is super easy to use, user friendly and works like a charm. I put in a support reguest and withing a few hours got feedback from support and the next day I looked the issue was resolved and my menu changes were made. Well done team, thank you for the help. Don't hesitate to use this app, its amazing.
Thank you for this amazing review and for being with us for the past year! We work hard to create good experiences with our app and feedback like this makes it all worth it.
We're hoping to bring more benefits to your store in the years to come.
I found this app very helpful, as I am just starting the business the free options seems enough for me, I am thankful to the developers they allow to use many options free. I will definitely upgrade to premium as the business grow
Great support from Calin and Anca.