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I really like this app visually and functionally, unfortunately it crashed the other day and rendered my main menu unusable for a couple of hours, forcing me to change back to my original Shopify menu as they sorted out their server issues. Got it back running again and all my previous information was still there so just had to re-install and publish it and it was back to normal. Although this happened I am still happy with the app and it's functions and will keep using it, hopefully it wont happen again.
We are very sorry for the inconvenience and that the access to our app admin was not available for 3 hours. As we mentioned during our email conversations, this error should not happen again.
We are pleased that you are happy with our app's functionalities and please know that you can reach us anytime you need any help from us. You can do this at contact@buddhaapps.com
Have a lovely day and good luck with the sales!
Good app, very flexible, easy to use. Amazing customer support, they were very quick to reply and gave us all the technical help we needed. thanks from the Gifteee team
Thank you for the amazing review! It was a real pleasure working with you!
We hope you continue to enjoy using our app!
Fantastic, loving it and super easy to use. Nothing too fancy but does everything I need it to do. :)
Thank you for the 5 star rating! We value all customer feedback and we’re happy to hear you enjoy using our app.
Have a great day!
Great funtion for free version. It would be more helpful if the free version includes image funtion though. Definitely will try upgrade version.
Thank your for the great review! It means so much to us.
Our app allows you to add images on free version as well.
Please contact us at support@buddhaapps.com and we will help you add the items with images.
Full featured and very easy to use when designing the menu. It is easy to add categories, links to pages and blogs, products, specials, and contact info to the menu. It allows you to have a menu that is personalized for your store rather than the usual generic stock menu.
Thank you for the lovely review! ! We value all customer feedback and we’re happy to hear you enjoy using our app.
We’re here for you anytime!
We installed the app onto our website and after doing some updates to our homepage banner and header the app failed. We were having issues with it displaying on the homepage, specifically with the Google Chrome browser. I encourage anyone who uses this app to be sure that it is functional across all browser types. There were issues with timely communication with the support team because they are on a GMT timezone which is not helpful. In addition, support team told us one that their developers were away and then two when he/she came back apparently did not see an issue on their end. However sadly enough the collaborator account that we set up with them had the status "Never Logged In". That was upsetting to see because it simply translates to the idea that they were never looking into the issue to begin with. Luckily for us, we are now working on a custom mega menu through a Shopify expert at an extremely low flat rate. I suggest this to potential clients as this is a cost effective route. In addition, you do not have to worry about the trouble of having to troubleshoot potential mishaps with the app.
Hello, Thank you for the the feedback.
I was very sad to read your review, especially since you said in your last email to us that the problem is sorted and it was a cache problem. Please know that the cache problem does not depend on us, but on your devices and browsers if they are up to date. You thanked us for figuring this out and you said that it is all good now.
So there was never anything wrong with our app.
Also I looked into our archive and I saw that we were offering you technical support for more than a year. We always have responded to all of your emails and we answered to all of your questions. And you always seemed to be happy with our app
And even if our working hours are different from yours, we always have replied to you as soon as we got back in the office, the next working day.
We care too much for our clients to hire an external company who can offer support via chat at any hour. There are indeed cheaper options with these kind of companies, but also the level of support and security is considerably lower. Our support team is highly trained by us and professional. In this way our customer info will never leave our company and we are sure that we offer the best customer support we can.
This is how we decided to work with our customers, and maybe is not always popular, but it is more honest from our point of view. We are a small company and we are here not to just sell an app and offer customer support, we are here to also relate with the amazing people who reach us. This is why we are called Buddha Apps.
I really hope you understand.
We wish you all the best!
Works as promished. Easy setup and plenty of options. I will definelly recomend it to other users....
Thank you so much for taking the time to leave this excellent review! It’s great to know that we made the app work perfectly for you.
We're hoping to bring more benefits to your store in the future.
While the product itself is not yet 100% refined, Buddha Staff are quick to respond and assist with queries and is somewhat straight forward to set up and operate.
i can;t add the menu to my site i have to contach customer service ervery time
Love this this app and the developers are very helpful about helping you get it looking perfect, would recommend
Thank you so much for taking the time to leave this excellent review! We’re so glad we were able to help you.
Please don’t hesitate to contact us at support@buddhaapps.com if you ever need further assistance with our app.
We’re here for you anytime!