Algemene beoordeling
2,3
Cijfers per recensieniveau
  • 33% recensies zijn 5 sterren
  • 0% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 67% recensies zijn 1 sterren
13 april 2023

For 2 days I've been trying to just get the system to import/see my thousands of old orders. I've done 3 syncs and nothing. I've tried reaching out to them for help but no one responds. Useless.

Wonko's Treasure Trove
Verenigde Staten
App gebruikt gedurende 1 dag
Merchant Ai heeft geantwoord 14 april 2023

Hi there,

I am very sorry about the outage you experienced. Upon review, this was caused by a breaking change introduced to Shopify's API. We have since fixed this issue and welcome you to try the app again. It will work for you. Our apologies that we missed you on live chat.

Thank you,

8 februari 2023

App doesn't work, I installed it and tried syncing my orders and I just receive an error message every time.

Spikes and Seams
Verenigde Staten
App gebruikt gedurende 10 dagen
Merchant Ai heeft geantwoord 9 februari 2023

Hi Spikes and Seams,

We are really sorry that this has happened - we reached out over email and were able to fix the issue then continued to import all your orders.

Thank you,

Bewerkt 30 januari 2023

Update: The Merchant Ai team have been hard at work and have updated this app to be even better again, including the suggestions below, & I must say it is truly becoming a power app, that is SIMPLE, not needing to be part of some expensive suite & does exactly what it says it does. Definitely worth the subscription cost!

So far the only app I have found that will actually bulk cancel orders without too much pain! This is a great app if you have ever been hit with spam orders or the like.
It really only needs a ux/ui polish, the ability to select a page at a time & ability to search via customer name. If those things happen you wouldn't need another app to bulk cancel orders!

Kristen Lonie Swimwear
Australië
App gebruikt gedurende 22 dagen
Merchant Ai heeft geantwoord 23 januari 2023

Thank you so much for your kind review! We have added the changes you suggested and really look forward to hearing how you find them. Thanks again :)