Rebolt Bundle & Upsell

We've been using the app for several years and it keeps breaking for us. They've kept fixing it, but everytime it costs us a lot of money. Now it suddenly stopped again and they stopped replying.

There are so many irrational decisions made in the app.
No sales info relevant for the user, e.g when checking analytics and choosing the time, it doesn't actually show how many of each bundles sold , only how many sold during the whole lifetime you've had the app, and sales for all things related to that app for the time. Which isn't relevant at all. They said they'd send me the info after I requested it, but never did.

If you want to change the settings for the bundles, each bundle has to be setup individually, they removed the global option...
The list goes on.
I'm truly tired of losing customers.

No consigue generar upsell, dificil de configurar y no funcionan los descuentos.

We have had daily transaction withdrawals from our account with no transactions since NOV. Please contact us asap

This app is terrible; it messed up our bundle price. Making changes to product prices using this bundle app within the different prices; canceling the checkout orders now duplicates the bundle bug. For this horrible code tampering, they should be removed from the app store. PLEASE FIX AS SOON AS POSSIBLE!

What they don't tell you is that if you use this app, you cannot use any discounts. So, you can kiss all of your sales and marketing promotions you have good-bye. Absolutely, worthless if you want to do any other promotions or discounts at the same time.

We unfortunately chose the Thimatic’s Upsell app to sell our a-la-carte product in our store. This is undoubtedly the worst Shopify app available today (we use 33 other apps). So many blunders from the development team. They will randomly take their app offline to work on it without any communication to the client during PEAK ordering hours. The result? A big fat “404 Page not found” error for our valued customers. Total lack of communication among the app developer’s OWN STAFF. One of the team members will say the app is working fine and ask for a meeting for us to simulate the error (despite sending multiple screenshots/recordings to them). After showing the error in real time during the meeting to another team member “Mr. Jack”, he says this error is to be expected since they are working on it! So why call a meeting to show the error is happening? We would have given a negative star rating if there was such a thing.

App is down and no support reachable.

We can not get customer service to respond to our needs as we are opening our store. We have submitted several online/chat inquiries and are told that someone will respond to us and they never have. Super disappointing.

Added a quantity bundle and when customers order said bundle it immediately takes customer to checkout so they cannot add other items from your store. Useless.

AWFUL experience!!! I contacted support to as I needed help and they did not understand my simple request and kept calling me "bro". I am a female!!