MBC Bundles App | Buy X Get Y
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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In the Shopify App Store they advertise that it is free, but when installing the app we see that it is a lie. When you have several plans, you have to announce them. The free version is useless. It's best to announce the prices in the app store.
We’re sorry to hear about your experience. To clarify, our app does offer a free plan with essential features, and all pricing details are available in the Shopify App Store under the "Pricing" section. We always strive to be transparent about our plans.
Additionally, we have been working together for over two years, and you have previously confirmed that you’ve been actively using our app. If you have any concerns or need assistance finding the right plan for your needs, we’d be happy to help. Please reach out to our support team, and we’ll do our best to assist you. - support-bundle@sendmakebecool.com
In the Shopify App Store they advertise that it is free, but when installing the app we see that it is a lie. When you have several plans, you have to announce them. The free version is useless. It's best to announce the prices in the app store.
Thank you for your feedback. We understand how important pricing transparency is, and we sincerely apologize for any confusion.
Due to a temporary listing issue, our pricing details may not have displayed as expected. Our app does offer a free version with essential features, while advanced functionalities require an upgrade. Any paid plan is always presented transparently for approval before charges apply.
We appreciate your patience as we work to ensure a clearer experience. If you have any questions or need assistance, our support team is happy to help.
Best regards,
MBC Bundles Support team
The app says it's free, but once you install it, it offers a basic free plan, and if you want more features, they charge you a subscription.
Dear merchant,
Thank you for your review. We apologize for an inconvenient experience you’ve encountered while using our app.
We’ve checked our logs and looks like the case was due to maintenance of the pricing that was held for 10-15 mins and lapped with same time while you’ve added the app to your store.
We’ve assigned to your store a full Free plan and emailed you.
Let us know when you will install the app; we’re happy to help you set up and enable all the features you need.
Best,
Anastasiia from support team
The price for using the app was not a good experience. The price is almost the half price of the product I sold so I can't see any reliable profit in return.
Thank you for taking the time to leave a review for our app on the Shopify App Store. We value all feedback from our users, and we sincerely appreciate your input.
We understand that pricing is an essential aspect of any application, and we continuously strive to offer competitive rates while delivering top-notch functionality and value. Our team works tirelessly to ensure our app meets the highest standards and enhances your Shopify experience.
If you encountered any specific issues or have any suggestions for improvement, we'd be more than happy to address them. Your satisfaction is our priority, and we want to ensure that our app meets your needs effectively.
Please contact us so that we can find a solution to this situation together.
Support was good. HOWEVER, I disabled the bundles while we worked on a few products. I've just came back to create a few new bundles and apparently MBC are taking credit for sales they never made. Pretty shady when their whole pricing structure is based on sales they made! all my trust is gone which is a shame as it started off so well.
Thank you for your review! We are always glad to help!
Je ne recommande absolument pas. J'ai été prélevé de 8€ lorsque mon essai de 7 jours fut terminé, sans même avoir utilisé leur Bundle...
Thank you for informing us about your experience. We never intend to deceive our customers and highly value the relationship with us. We’re sorry that you didn’t have a positive experience with our product, and we’d be happy to provide you with a full refund. Please contact us directly so that we can process this for you
I am not getting a response to my inquiries. I have emailed back and forth with one person but nothing has been resolved. The app continues to state my bundle is out of stock when all my items are in stock. Also the widget disappears from the page when I click on a swatch. You state you have swatches for all basic colors yet black isn't one of them? This app is not working and I'd like to experience the timely response that others have posted. I have sales to promote and this is taking away from me doing so.
We appreciate your feedback. We apologize that you have faced an issue while using our app. But it was already fixed and we really hope that you will stay with us
Your APP ruining my fucking shopify THEME!!!!! IM sO MAD i iinstalled your app and now my theme gone
Thank you for your honest feedback. We apologize for the inconvenience you've got while using our app. We fixed all issues. Can you give us a last chance to set up the app for you?
The review was posted by a fraudulent store that installed our app with the sole purpose of leaving a 1-star review. The merchant did not actually use the app, didn not reply to our emails and messages, and their store was closed just a few days after the review was submitted. We have escalated this case to the Shopify team for further investigation.
We take our customer experience seriously and encourage genuine merchants to try our app and provide honest feedback based on real usage.