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Thank you so much for your fantastic review! We're thrilled to hear that Bundle Builder has significantly impacted your sales positively. It's our mission to provide not just a powerful tool, but also exceptional service that genuinely supports our users' success.

Your feedback on our customer support and onboarding experience means the world to us. Knowing that our efforts to listen and respond to our users' needs are making a difference is incredibly rewarding.

We're just as excited about the future and can't wait to share with you the new features and improvements we have in the pipeline. Stay tuned!

Thank you again for your support and trust in us. If you have any more suggestions or need further assistance, please don't hesitate to reach out.

We're sorry to hear about the frustration you've experienced here, as we understand how important it is to receive timely assistance - especially during the holiday planning season. We apologize for any inconvenience this may have caused you.

Upon reviewing your support tickets, we can confirm that we responded to your initial ticket on Thursday to address the issue you raised regarding the location of bundle names. We have also been in conversation with you since Friday to further investigate and resolve the remaining issues you have encountered.

To address the remaining issues, we require development access to your store. Once granted, we will continue investigating and working towards a resolution for you. Our team is committed to resolving all of your concerns as quickly as possible, and we appreciate your patience and understanding here. We know how important holiday planning is and the time you've invested in selecting the right bundle app, and would like to assure you that we will do everything we can to address any remaining concerns and provide a solution that meets your expectations.

If you have any further questions or need assistance, please don't hesitate to reach out to us directly.

Thank you for taking the time to leave us a review - we really appreciate your feedback! It's great to hear that you've had a straight-forward onboarding to Bundle Builder and have had a positive experience with the team.

We've been working hard on some exciting new features that have just launched in the app, such as Native Bundles and the Product in Bundle app block - both enhancing the app's customization and flexibility, and overall customer experience! More details can be found in our documentation here:
support.bundlebuilder.app/hc/en-gb/articles/4409234694929
and here:
support.bundlebuilder.app/hc/en-gb/articles/19685500911505-Displaying-the-Product-in-Bundles-app-block

Feel free to contact the team again if you require any further assistance, as we're here to help! Happy bundling ✨

Thank you for taking the time to share your positive experience with us!
We'll be sure to pass your kind words along to Dale!

If there's anything else we can do for you, please let us know. We're here to help and always eager to ensure your experience with Bundle Builder remains outstanding.

We sincerely apologize for the issues you faced with pricing inconsistencies and the delay in support response. It looks like a conflict with draft orders was causing some issues, but looking through the conversation, hopefully everything is sorted now? If not, please just pop us an email and we'll take a look straight away.

Thank you so much for your kind words! We're thrilled to hear that Natalie was able to provide you with such helpful support and guidance with Bundle Builder. We appreciate your review and will make sure to pass on your thanks to Natalie! If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help you every step of the way!

Hi there, we're really sorry to hear about the trouble you're facing with your bundle, and our sincerest apologies for the inconvenience caused here.

I can see that we responded on December 29th to your initial inquiry, but we're sorry if this didn't come through to you. To make sure you get the assistance you need, we've also sent our response again in a new email, on January 9th.

Please double-check your inbox, including spam or junk folders, and let us know if you still haven't received our messages. We're here to help and want to ensure this issue gets resolved for you.

Thank you for bringing this issue to our attention, and we appreciate your patience.

We're sorry to hear about the frustration you've experienced and understand how important it is to receive timely assistance - especially during the holiday planning season. Your input is valuable to us, and we take all user reviews seriously.

Firstly, we want to assure you that we are committed to providing timely support, and we'd like to note that our team responded to your email within 24 hours, as indicated by the auto email sent to you.

In regards to your recent issue, we would like to investigate the matter thoroughly to ensure a resolution. However, it has come to our attention that you have removed our access, hindering our ability to complete a comprehensive investigation.

We kindly request your assistance in updating your access to the app. This will enable our team to delve into the issue further and resolve any outstanding concerns.

Hi there, sorry to hear about your experience with Bundle Builder. I can see that the team are just waiting on access to be granted to the relevant areas of your store in order to continue investigating the issue you highlighted on Monday. Once granted, the team will resume looking deeper into this for you, and will follow up with their findings and a suitable solution to prevent this from occurring again, once resolved.

Thank you for your patience and understanding here - we look forward to working with you to resolve this, and to provide you with a better experience with us and the app moving forwards.

Thank you so much for leaving us a 5* review! We're thrilled to hear that Bundle Builder has met all of your store's needs, and that you've had a great experience with us. We'll pass on the special thanks to Natalie! 🙌

Feel free to reach out again if you need any help with anything, or if you have any further feedback - we'd love to hear from you!