Bundle Builder | Kitenzo
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Complicated application to install when you have a personalized theme even if it is version 2.0. Their customer service is too slow, for 5 days I have been trying to correctly install their application which does not display the bindle in my store - I will have to delete it but a big waste of time this holiday season.
We're sorry to hear about the frustration you've experienced and understand how important it is to receive timely assistance - especially during the holiday planning season. Your input is valuable to us, and we take all user reviews seriously.
Firstly, we want to assure you that we are committed to providing timely support, and we'd like to note that our team responded to your email within 24 hours, as indicated by the auto email sent to you.
In regards to your recent issue, we would like to investigate the matter thoroughly to ensure a resolution. However, it has come to our attention that you have removed our access, hindering our ability to complete a comprehensive investigation.
We kindly request your assistance in updating your access to the app. This will enable our team to delve into the issue further and resolve any outstanding concerns.
Breaks often. We've lost customers over it.
Hi there, sorry to hear about your experience with Bundle Builder. I can see that the team are just waiting on access to be granted to the relevant areas of your store in order to continue investigating the issue you highlighted on Monday. Once granted, the team will resume looking deeper into this for you, and will follow up with their findings and a suitable solution to prevent this from occurring again, once resolved.
Thank you for your patience and understanding here - we look forward to working with you to resolve this, and to provide you with a better experience with us and the app moving forwards.
I met all my needs with this app. It's great! Special thanks to Natalie Scott to the great support. I recommend!
Thank you so much for leaving us a 5* review! We're thrilled to hear that Bundle Builder has met all of your store's needs, and that you've had a great experience with us. We'll pass on the special thanks to Natalie! 🙌
Feel free to reach out again if you need any help with anything, or if you have any further feedback - we'd love to hear from you!
Amazing customer support! Super fast to respond to my request/question, and it was successfully solved!
Thanks so much for the five star review! We're so glad you had a quick resolution to your issue, and you were happy with the support received. I'll pass your comments onto the support team.
We have used Bundle Builder for many years, their customer service has always been fantastic and they have been quick to help us if we ever have an issue. Would highly recommend. Thank you
Thanks so much for taking the time to leave a review! I love how you've used Bundle Builder, to let customers build their own personalised wardrobe edit! If you need any help at all, just reach out to the team, and we'll be happy to assist!
This app has created a massive amount of sales over the holidays by letting us created different discounted "grab bags". Would definitely recommend!
Amazing App helping us give our customers true value for money!
Customer service is truly world-class! Tammy Reer Endz Underwear
Thanks Tammy, that's wonderful to hear. We hope Bundle Builder will keep bringing you lots of sales. Happy bundling!
This is a great solution to a complicated problem. My customers can now mix and match items to get a deal without having to deal with non-converting coupon codes. My only request is greater control over the styling on buttons, etc so less-aware customers are directed better but I have no complaints with the app or the support. This app has definitely paid for itself many times over.
So glad to hear that Bundle Builder has solved this issue for you. We are actually in the process of improving the button design options, so hopefully the app will soon meet all your needs. Thank you so much for your feedback!
Bundle Builder has allowed a small business like ours to offer the number one requested service from our customers--a Build Your Own gift box. Now, nearly 50% of our orders are placed using the Bundle Builder! Support is always listening to customers, and working to make it a better app constantly. All my questions are addressed and solved typically within 24 business hours, and I have asked a lot. I love this app. It has transformed my business. Yes, I have encountered hiccups along the way, but almost all have been solved---and without the app, I would have paid out thousands of dollars for custom development of a similar platform. No, it is not perfect, but with every new update they do, it gets better. And it is a great option for my shop. Very thankful for the app and the Agile team.
Thank you so much for your wonderful review. It's always great to hear Bundle Builder success stories. We're really grateful for your continuous feedback as it is this that will help us make Bundle Builder even better.
Great app, did have a few issues with currency but they were super at getting it fixed ASAP. Best bundle builder app on the market if you offer discounts and have lots of products! Thanks guys!
Hey, thanks so much for raising the issues you had with currencies on your store. As you mentioned, we jumped on it right away, and i'm so happy we could get a fix out so quickly. We really appreciate the recommendation. Thanks again and best of luck with product bundling!