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Had issues setting the app up and support was there in the first minute I messaged, and stuck with me through my multiple mistakes. Incredible support, app is smooth and does what it's meant to! Very happy.
Excellent app and even better customer service. Works great with percentage discounts. Small tiny minor issue with money off resulting in 1p difference. But nothing to grumble about. Thanks for help and checking I had everything set up correctly. Much appreciated.
very good support!
i got problem with install the app on my shop, the support helped me in under 10 min
BEST APP so far its so simple and if I had any issues the support answers in few minutes, thats so important especially when your installed the app rn.
In GERMANY we say sehr geil :)
Thank you for the 5 star rating and believing that Bundle Bear is the best app! Glad to know that you received quick and helpful support when you had questions. Danke!
Customer service was A*, replied instantly and really tried their best to help and we did get it to work! Special thanks to Abuzar!
Thank you for your 5 star rating! We are happy that our customer service was able to assist with your issue and that you got it to work successfully! Special thanks to Abuzar for all of his help.
Amazing app. The support is amazing and they helped me with my problem within a few minutes. Great!
Amazing team, amazing service. They helped me with problems that are not related to them directly. Highly recommend this app
good app to get more sales with less ad spend. customer service is also helpful. I recommend you giving them a shot
Thank you for the 5-star review. Glad to hear that you found our customer service helpful!
Great app and ever better customer service!
Thank you for the review and noting our great customer service team!
Be careful using this app. The app will randomly go down and the discount codes provided by Bundle Bear won't work for your customers. Sadly, Bundle Bear doesn't say anything when this happens, you just have to troubleshoot it yourself. On Tuesday the app stopped providing customers with discount codes, resulting in a ton of abandon checkouts and refunds from customers who accidentally bought at full price. This continued until Friday. The only reason I found out this was happening is because we had comments on our Facebook Ads calling us scammers saying we were lying about our BOGO deal that we have through Bundle Bear. My conversion rate dropped 2.5% when this happened. This isn't an isolated incident either, I'm in a paid discord group and countless other people have said this app will randomly go down without Bundle Bear saying anything.
Thank you for sharing your experience with our app. We appreciate your feedback, and we apologize for any inconvenience you have faced. We take your concerns seriously and would like to address them.
First and foremost, we want to assure you that we are committed to providing a reliable and seamless experience for our users. However, upon reviewing our server logs and monitoring systems, we could not find any evidence of downtime during the timeframe you mentioned. Our servers have been running smoothly without any incidents.
Based on the information you provided, it seems that the issue you encountered may be related to a theme or compatibility problem. In some cases, conflicts with other apps can interfere with the functionality of our app, specifically its access to the checkout button. While we cannot directly control the behavior of other apps, we understand that it can be frustrating for our users.
We would like to assist you in resolving this issue and ensure that Bundle Bear functions as intended on your store. Our support team is ready to work with you to troubleshoot and identify any potential conflicts or theme-related issues that may be causing the discount codes to malfunction or the app to behave unexpectedly. Please reach out to our support team via support@conversionbear.com so that we can investigate this matter further and provide you with a solution.
We genuinely apologize for any negative impact this may have had on your business, including the decline in your conversion rate and the customer feedback you received on your Facebook Ads. We understand the importance of maintaining a positive reputation and delivering on the promises made to your customers. Rest assured, we are committed to helping you rectify the situation and regain your customers' trust.
Thank you once again for bringing this matter to our attention. We value your feedback as it allows us to improve our app and provide a better experience for all our users. We look forward to assisting you promptly and ensuring that your experience with Bundle Bear is a positive one.
Team Conversion Bear