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***CHECK YOUR BUY BUTTONS, THIS DOES NOT WORK FOR IPHONE & IPAD USERS***
I just discovered after months of use that any Buy Button embedded code on my website does not work while the website is viewed on iPhone or iPad in Safari and Chrome. When clicked, a white screen displays that requires you to force close the browser. I am absolutely SICK to my stomach at the thought of how much money this has cost us.
This was tough to discover as it works fine on desktop and Android.
What I find MOST APPALLING is the complete lack of ownership of the issue by Shopify. They tried to blame the issue on my website, once I proved without a doubt it was not the case they now have gone silent. I suspect they do not have the technical ability to troubleshoot mobile problems with this product.
BEWARE, DON'T MAKE THE SAME MISTAKE I DID!
It doesn't recognize my products or the collections, tries to create a buy button and..nothing..
Hi there, thank you for reaching out. I am sorry to hear that you've had difficulty getting the Buy Button channel to work but we appreciate you taking the time to let us know here. Please reach out to our support team about this and we'd be happy to take a look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support
veryyyyy lengthy process for customers + No variants displayed.
Buy button process is lengthy for customers. Customer sale decreased due to this. Shopify should fix this first before giving it to customers.
Thank you for sharing this feedback on the Buy Button channel. I'm sorry to hear that the process is lengthy for your customers, and I understand how this has created issues for your store. In terms of the problems you were having with variants though, variants can be added to buy buttons by following these steps: http://bit.ly/2LXt1KI.
I'd like to pass your feedback along to our teams, so I'm going to follow up with you via email to log your feedback on our end. Please keep an eye out for my email and feel free to respond directly to me once you receive it so that we can discuss your experience in more detail. Thanks! - Rae, Shopify Support
This is pretty much obsolete now that we can't embed the whole store. Please bring it back!!
If you have multiple product variants, it lumps them all into a single dropdown, which makes choosing the correct combination very frustrating for the user. Why can't it just provide the same interface as on a regular product page?
Simple. No more embed storefront, no more Shopify. I'm moving to Ecwid so I can embed a product or a category or the entire store. This was possibly the dumbest mistake an ecommerce provider could make. The idea is that you add functionality, not decrease it. For the yearly price I pay I would have expected more.
Does not embed product description, and breaks the Wordpress page builder plugin. Very poor.
Spent way too much time troubleshooting this app. Thought it would be perfect to sprinkle into the blog, but the button would either never be centered right or accidentally put 3 buttons in a row. Wouldn't recommend.
Thank you for sharing this feedback! Adding Buy Buttons to your blog posts or other pages is a great way to boost conversion, and I’ve followed up with you via email so we can troubleshoot this together. Hope to hear back from you soon! - Lauren, Shopify Support
I have a buy button, but You would not let me accept payments in my site so I pay $29 instead of $9?
Hey there, thanks for this feedback!
I'm sorry to hear about your frustration with the Buy Button app, but should clarify: this tool is available for merchants on the Shopify Lite plan ($9/month). You can find more information about this plan here: https://help.shopify.com/en/manual/intro-to-shopify/pricing-plans/plan-features#shopify-lite-plan
I’ve followed up with you via email in case you needed any further assistance on this. I look forward to hearing from you! - Lauren, Shopify Support
Buy Buttons have a serious issue with the safari browser that will prevent many, though not all safari, customers from checking out. They either receive "cart empty" errors or the payment doesn't go through and no error is returned to the customer, leaving them confused. Our issue has been open with shopify support for 3+ months (since Jan 2018), though I suspect this was an issue prior to that. The support team is slow to respond, fill up emails with apologies instead of action and they have made 1 failed attempt to fix it.
Here's their only solution / workaround so far: "The issue stems from the "Prevent Cross Domain Tracking" setting in Safari. Once this setting is disabled, customers using Safari will be able to checkout as expected"
Asking customers to disable a security setting, isn't a workable solution!
Avoid this app at all costs if you have many customers using safari.