Buy Button channel , 386 anmeldelser
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I have come across so many issues with the new implementation of the buy button.
I've been back and forth with support, requesting a simple answer as to how I can make the button direct to the checkout page in the SAME tab / window, rather than opening a new window over the page, and my point has been completely misunderstood, and I'm left with a bad UX now.
For reference, here's a video recording I did of the issue. Pretty easy to understand I think, but still can't solve a simple issue: https://www.screenmailer.com/v/Dy03dCwJxuagByM
veryyyyy lengthy process for customers + No variants displayed.
Buy button process is lengthy for customers. Customer sale decreased due to this. Shopify should fix this first before giving it to customers.
Thank you for sharing this feedback on the Buy Button channel. I'm sorry to hear that the process is lengthy for your customers, and I understand how this has created issues for your store. In terms of the problems you were having with variants though, variants can be added to buy buttons by following these steps: http://bit.ly/2LXt1KI.
I'd like to pass your feedback along to our teams, so I'm going to follow up with you via email to log your feedback on our end. Please keep an eye out for my email and feel free to respond directly to me once you receive it so that we can discuss your experience in more detail. Thanks! - Rae, Shopify Support
If you have multiple product variants, it lumps them all into a single dropdown, which makes choosing the correct combination very frustrating for the user. Why can't it just provide the same interface as on a regular product page?
Does not embed product description, and breaks the Wordpress page builder plugin. Very poor.
It appears Shopify wants to keep its customers away from Wordpress. Hmmm... they might just get their wish (but in reverse) if they don't fix this plugin. Shopify is NOT Wordpress and the rate the development is going it never will be.
Please stop crippling Shopify if you want your platform to survive in the long term.
Spent way too much time troubleshooting this app. Thought it would be perfect to sprinkle into the blog, but the button would either never be centered right or accidentally put 3 buttons in a row. Wouldn't recommend.
Thank you for sharing this feedback! Adding Buy Buttons to your blog posts or other pages is a great way to boost conversion, and I’ve followed up with you via email so we can troubleshoot this together. Hope to hear back from you soon! - Lauren, Shopify Support
I have a buy button, but You would not let me accept payments in my site so I pay $29 instead of $9?
Hey there, thanks for this feedback!
I'm sorry to hear about your frustration with the Buy Button app, but should clarify: this tool is available for merchants on the Shopify Lite plan ($9/month). You can find more information about this plan here: https://help.shopify.com/en/manual/intro-to-shopify/pricing-plans/plan-features#shopify-lite-plan
I’ve followed up with you via email in case you needed any further assistance on this. I look forward to hearing from you! - Lauren, Shopify Support
Buy Buttons have a serious issue with the safari browser that will prevent many, though not all safari, customers from checking out. They either receive "cart empty" errors or the payment doesn't go through and no error is returned to the customer, leaving them confused. Our issue has been open with shopify support for 3+ months (since Jan 2018), though I suspect this was an issue prior to that. The support team is slow to respond, fill up emails with apologies instead of action and they have made 1 failed attempt to fix it.
Here's their only solution / workaround so far: "The issue stems from the "Prevent Cross Domain Tracking" setting in Safari. Once this setting is disabled, customers using Safari will be able to checkout as expected"
Asking customers to disable a security setting, isn't a workable solution!
Avoid this app at all costs if you have many customers using safari.
Because 0-star is not available. You would think that a Buy Button is the main feature of a shopping and should at least be working properly and be adjustable.
Good idea, but doesnt quite work. Once you actually get the button working it doesnt link to the product on the site and wants to go straight to checkout, which isnt ideal for any customer.