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Hi there, I am not sure what exactly this is useful for on my website. I intalled the app but there is not explanation what it is useful for.
Do I need it if I already sell my products?
Hi, there! In brief, the Buy Button is a shortcut for buying one of your products, typically placed on an external website. They make purchasing products easier for your customers that are coming from other sites, and they can also be used to create quick checkout links that you can then share with customers through an email campaign, direct message, or social media post. You can read more about it here: https://bit.ly/3fEvRmo. Feel free to reach out to support any time with more questions about it. - Brie, Shopify Support
Not even sure how this app got installed, It looks like the Buy Button was added to almost all my inventory - but I don't want it added to all my inventory, Only inventory that I have for sale on other sales channels. It looks like I will have to manually remove the button from 700 items? Can this be fixed another way?
Hi, there! If you don't want to use the Buy Button sales channel, you can easily remove it under Settings > Sales channels in your admin (click the trash can icon). Doing this will remove it as a sales channel for all of your products by default.
If you'd like to keep the Buy Button for future use but don't want to have it available for your products for the time being, you can remove it as an option for your products using the bulk editor: https://bit.ly/2ZsaP4d or by updating your products via a CSV file: https://bit.ly/2IXhN89.
All of that said, the Buy Button won't take any action unless you manually go into the channel and create a Buy Button for a product and then embed it onto an external website, so there's no harm done if it sits as available for your products without use. I'll follow up with you via email shortly to see if you need any further help with this. Best! - Brie, Shopify Support
We use the buy button and we would really like to have a dashboard for this (which buttons are used where and how they perform). Currently you can only create the buttons.
Thank you for this feedback, I can definitely see how beneficial that could be! I'll be sure to pass that on as a feature request for you. Cheers. - Brie, Shopify Support
I wish more apps were available with the buy button. I really love that I can use the buy button with my Squarespace website but want a bit more functionality.
Hey, there. Thank you for taking the time and sharing this feedback with us. We understand how important it is for you to be able to use apps with our Buy Button channel, and we'd be happy to pass your feedback to our Development team.
That being said, you may also be able to add some functionalities through through custom coding. However, this does fall outside our scope of support. If you'd like to explore this option, you can consider hiring a developer to assist you with this. Feel free to find a certified developer on Shopify Experts (https://bit.ly/2ppo7OV). Cheers! -Elias, Shopify Support
Within one week of me using this, I’ve had 2 sales using it! I find it convenient and handy so far!
Thank you for reaching out and sharing your experience of using the Buy Button here, and congratulations on the sales! I'm delighted the app has been of use to you and I hope it continues to be so. -Victor, Shopify Support
We use the Buy Box app in our blogs to embed suggested products in our online store. The problem is that the shopper can only click to add to cart... there's no way to have the click go to the product details page. Please add a feature so that we can control where the Buy Box clicks to so that people can see the product image, title and price and be directed to the product details page.
Hey, there. Thank you for taking the time and sharing this review. While we don't recommend the use of Buy Buttons on your store or blog as they can cause problems with the checkout process (https://bit.ly/3GMgqGA), we'd be happy to share your feedback on being able to control the directing of Buy Buttons along to our development team. Thanks again! -Elias, Shopify Support
It has helped increase sells by giving customers the convenience of not searching for the product and just click directly!
That is really a great option for us to enable our own store with help of shopify. It would be an excellent if we could have more options altogether. For example:
1. More customization 2. Image size in percentage (sometimes it shows so big on page)
3. Once payment is done, back to button to reach to store is missing
4. Rating / feedback option is missing
5. There should be 2 buttons, one for view product and another for add to cart (or once we click on product image, product description page should open)
I'm delighted to hear that you've enjoyed using the Buy Button app, and thank you for getting in touch with your suggestions here. I can certainly see why more customization and additional features being made available for the Buy Button would be helpful, and I'll be sure to pass all of your suggestions along to our development team for them to consider. Thanks again for reaching out. -Victor, Shopify Support
We started using the Buy Button because we already had a site designed when we switched over to Shopify and didn't have the experience to code Shopify pages to look the way we already had our product pages looking. Unfortunately after months of using this set up we realized Google Analytics wasn't tracking conversions. We had to rearrange things and have people buy on the Shopify store product pages for Google to track the sale. So while they were nice, we don't actually use the Buy Buttons any more. And we got very good at Shopify customization.
Hello Safe Ride 4 Kids, thank you for sharing this feedback! This is a currently a limitation of the buy button, and you are correct, Google Analytics will unfortunately not track these kind of conversions from the buy button. I am glad to hear that this experience has lead to you developing an expertise in customisation, it's a good silver lining. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants. So I will be emailing you as well to ask you if you have anymore feedback to log and if so, I'll be a point of contact for you there. Thank you!
Niall, Shopify Support
veryyyyy lengthy process for customers + No variants displayed.
Buy button process is lengthy for customers. Customer sale decreased due to this. Shopify should fix this first before giving it to customers.
Thank you for sharing this feedback on the Buy Button channel. I'm sorry to hear that the process is lengthy for your customers, and I understand how this has created issues for your store. In terms of the problems you were having with variants though, variants can be added to buy buttons by following these steps: http://bit.ly/2LXt1KI.
I'd like to pass your feedback along to our teams, so I'm going to follow up with you via email to log your feedback on our end. Please keep an eye out for my email and feel free to respond directly to me once you receive it so that we can discuss your experience in more detail. Thanks! - Rae, Shopify Support