Candy Rack | All‑in‑One Upsell

Candy Rack | All‑in‑One Upsell

レビュー (281)

総合評価
4.9
評価レベルごとの件数
  • 評価の97%は5つ星です
    272
  • 評価の2%は4つ星です
    5
  • 評価の0%は3つ星です
    1
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
    3
2024年11月1日

not enough time for testing

Irrúa Café
スペイン
アプリの使用期間：18日
Digismoothieが返信しました 2024年11月21日

Hi there,

Thanks much for testing our app and for your feedback.

Shopify charged you for Candy Rack because the app was uninstalled after the 14-day free trial had ended. However, our team promptly issued a refund as soon as you requested it.

If you decide to try Candy Rack again, feel free to contact our support team—we’ll be happy to extend your free trial.

All the best,

Tom
Co-Founder

2024年4月30日

Mi state prelevando soldi nonostante io abbia disinstallato l'app

Ciclismo Kompulsivo
イタリア
アプリの使用期間：3ヶ月
Digismoothieが返信しました 2024年5月1日

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologize for the unexpected charge and have promptly issued a refund.

The reason Shopify charged you for using Candy Rack was that the app was uninstalled from your store only after the 14-day free trial had ended. But no worries, our support team is always happy to help with refund requests :)

Don’t hesitate to contact us at support@digismoothie.com or via in-app chat if you need any further assistance with the app.

Best regards,
Digismoothie

編集日：2019年3月21日

Crashed our themes. Tried contacting them and no reply. So, no support received for us. We looked at Bold instead.

The developer then attempted to bribe us to change the review to 5*. As that didn't work he sent a fraudulent letter impersonating a solicitor, threatening us with legal action.

Please avoid.

Vape and Juice
イギリス
アプリの使用期間：1日
Digismoothieが返信しました 2019年3月8日

Hi guys,

Thanks much for testing our app and your feedback. We are really sorry about your experience.

I believe we have been in touch and was trying hard to replicate/resolve the issue. We are still ready to do so, but seems like you are ignoring us? 😢

All the best,

Tom

1
1