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useless app and poor customer care support..it is not working properly....after uninstallation of this app my shopify abandoned cart is not working
UPDATE: CareCart as a third party app, provides enhanced functionality of abandoned carts tracking which you won't get in Shopify admin panel because Shopify only keeps a tracks of abandoned checkouts. That's why you wont see abandoned carts in admin panel as explained by our support manager.
Our app seems to be working just fine on your store and as an approved Shopify app it does not interrupts abandoned checkout email system in installed/uninstalled state. Our support team has also responded to your query to assist you in the timely manner as we're willing to help you sort it out so you can start recovering abandoned carts.
As it seems an understanding issue rather than a system bug, we encourage you to get this sorted through our support rather than through a public review. We'd like you to remove this review and add a new one later when you have actually experienced our app on your store.
I installed this app and set the campaign for 10 days without checking the result. Once I checked it, it didn't work at all. No email sent out. I contact the staff. He replied my email with template, didn't answer my question but it seem like it's working, some email was sent out. I waited for few days to see the result. No one open the email at all because all of emails is junk mail while I used the real email account sending. So disappointed
One of the worst apps I have ever used. Collected email, customer went to checkout and this app did not mind to send automatic email. As I see in instruction it tells that this app sends emails AUTOMATICALLY. I dont know what are you trying to fool, but your app is like dust - useless. Better delete this app
We apologize for the inconvenience it has caused.
Here’s what exactly has happened in your case. When you installed the app it has 2 hours default cart abandonment timer (meaning cart will be considered abandoned after 2 hours) and you also set 10 minutes in automated email timer meaning automated abandoned cart email should be sent after 2 hours and 10 minutes.
According to our logs, it seems that you waited for the 10 minutes instead of 2:10 minutes to receive the email. This has misled you to the point that you thought it’s not working at all.
Our customer success manager has been trying to reach out to you since you wrote the review but unfortunately, there is no response yet. We’re still looking forward to hearing from you and winning you back as our happy user.
Terrible app. I've tested it personally with many different email addresses, and it only sent 1 email instead of 12. Avoid at all costs. Smells like fraud.
We sincerely apologize for your inconvenience.
However, after looking at your stats, we found no issue, and a total of 725 emails have been sent and around 395 carts have been recovered through them in a total of 20 days which seems to be good progress.
Our customer support manager will be contacting you shortly via email and we would like to get further clarity on what issue you are facing while using the app.
The app is too slow, it is very difficult to know how it works. Do not see any tutorial or video in the app
We apologize for the inconvenience. Getting started guide, help articles and video links are available on the main dashboard of the app. As the store is not live yet and after the uninstallation our tech team is unable to identify the reason of being it slow on your store. We want you to start recovering abandoned carts with us, so our support manager will contact you to take it further with your help.
So far I've had 6 abandoned carts yet nothing is happening, nothing sent to these customers. annoyed. www.wolvemafia.com
This thing does not seem to work at all. I mean, what the secret to getting it to do something? I installed this more than 8hrs ago. This morning i had a cart abandoned and no email was sent. Even in the stats is shows that this person was never sent an email??????
this app has added popup on my cart page which i don't want, i have tried to open this app soo many times, but its not loading, :( what's why i had to remove this app
I am extremely sorry to know about your experience with our app, however, please note that the popup you referred to can be turned on/off within your Carecart settings.
Looking at your installation log, it seems that you installed Carecart for half an hour and then uninstalled it along with leaving a negative review for a feature that could have been managed from your client area.
Therefore I'll encourage you to please try out Carecart once again and do let us know if you find any issue, so we can sort it out for you.
You can always send in an email on support@carecart.io and someone from our support team will get in touch with you right away.
This app really doesn't work, their abandoned cart feature doesn't work, and seriously slows down the site speed and collects my customer info indiscriminately. Now the abandoned orders in the shopify background and the data entering the checkout process are all missing, even if you uninstall it, it cannot be recovered.
We are really sorry for the inconvenience you faced. After reviewing your case we have found that the app was installed into your store for only a few hours while we provide a 14-day free trial to our customers as well because the application will take its time to produce results.
Please reinstall your app meanwhile our customer success manager will be contacting you shortly so that all your concerns can be resolved.
Absolutely terrible, definitely did not think this one through at all. Almost guaranteed to send an incorrect email. Shame on your developers.
I sincerely apologize about any issue you faced, however looking at the installation log, it seems that you installed Carecart for less than 4 hours and then uninstalled it without giving us a chance to have the issue fixed for you.
I would encourage you to please have Carecart app installed again, and do let us know if you still find any issues.
You can also contact us on support@carecart.io and someone from our support team will get in touch with you right away.