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I installed this app it is such a great app. handling all abandoned carts very. i love it thank you for making such a help.
We use this app to replace the Shopify's default Abandoned Checkout email notification because we do not use either Online Stores channel or the Buy Button interface. This app provides all of the functionalities that we seek, with added flexibility not available on certain part of Shopify. The chat support team was very responsive, informative, and friendly. Most of the answers given were relevant and did help us to develop our app better. We recommend this app for those encountering the similar issue or those who wish to tweak their Abandoned Cart email notification further.
Thank you so much for taking the time to share this review. We are glad that you liked the app and that our support team was able to help you quickly and efficiently.
We hope that the app will help you recover a lot of sales!
I used this app to optimise our abandoned cart flow. Super easy to use. Comes with 3 email templates to send out at times you can determine. Plus allows you to tweak and customise to your own liking. Highly recommend this app.
This review has made our day. Thank you so much for adding this great review. In case you need assistance in the future you know how to reach customer support. All the best!
Excellent thank you..................................................................................
The ru plug-in has not been used for a long time, and there are also repurchases. There are still many problems encountered temporarily, and their team is still very patient to answer, very good
We're happy you had a fantastic experience so far! Thanks for your trust, we hope app will continue to perform on your store. Good luck for more sales.
Great experience with the app so far! the Live chat is great to help you get setup and their team is very friendly and very helpful!
Thanks for sharing the wonderful feedback 🙂 Our support team is available 24/7 for any assistance.
Cordiali
A+ customer service from Alex Mason and the rest of the CareCart team. Would absolutely recommend the app on that alone.
We needed a way to configure the email templates to be plain HTML instead of the default templates in the CareCart app, and since there wasn't an option to do so, we reached out to their support team to see if that was possible.
Alex Mason from customer support responded to us, and he and the team were beyond helpful. We could tell they worked hard to accommodate our requests and in the end, we had what we needed. Many thanks to Alex and the team!
Thank you so much for this great 5-star review. We are happy to hear that you got exactly what you needed. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
We really appreciate you being an awesome user and helping to share the word about us.
If I could give more stars I would. When I signed up they set the app up for me within 5 minutes. I had some customizations and they took care of them for me. Had an issue down the road and when I needed it resolved they answered promptly and went in and did the work for me. Can't say enough good about these people. By the way the app is worth every bit too.
*UPDATE* - I finally was contacted by support, and they took care of the issues. I still can't give it 5 stars yet, as I haven't been able to fully try out the software because of said issues.
**UPDATE 2 - FINAL** - I've been using Shopify for my abandoned carts, with a success rate of 15% plus. Since I've had this installed, I've had exactly ZERO recoveries. I've asked for assistance, and received no replies. As far as I can tell, this isn't a very productive app with little in the way of responsive support. Deleted, and going back to Shopify.
*ORIGINAL* - Cannot get answers to support questions. I've had it installed long enough to have had several emails to go out, but the only ones that have gone is to the (accidentally) imported old carts. None of the new abandons have been emailed. Ready to uninstall.
