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The app was working fine and helped you identify all the influencers interacting with your brand crossing data from Shopify, Instagram, Youtube and e-mail database.
However, on May 9th they changed the code and added an extra snippet to our site that was causing slower loading + thousands of 404 errors (one per each pageview). I reached them to complain and to ask for a solution/removal of that code (because if I manually delete it the app installs it back automatically) and they told me that my best solution would be to remove Carro.
So they published a buggy code (in beta testing) into my site, without letting me know in advance or asking for permission, and now they say is not possible to remove it because is a "major component" of the app. What? I used your app to discover influencers for weeks before having that "major component" buggy code installed without permission! It's not necessary and should be 100% optional to have it, since it's a feature not everybody will be using (Influencer Checkout).
UPDATE: We've released a new version of Carro that has solved this. Thanks! :)
Hello!
We are happy to hear that you've been enjoying our free way to discover influencers that love your brand :).
We are so sorry that your experience has been impacted during the past few weeks.
I would like to work with you directly to fix this issue so that our snippet does not install automatically on your store anymore, and so that you can continue to use Carro the way you want.
We take reviews/feedback from our merchants very seriously, and this is our first review that is less than 5 stars.
I would like to set up a time to talk with you so that we can get this issue behind us. I know that you are based in Europe (we are in California), so I am happy to come in early/stay late in our office so that we can connect directly.
I will reach out via email to coordinate.
Sincerely,
Jason
President and Creator of Carro
I find this APP functions well, but the process fails. Their messaging system does not work. Some suppliers do not respond while others ship from China directly and they don't reveal this at the start. We expect prompt shipping to our customers and so far, more than half we've connect with have failed. A quick calculation of the "commission" minus Carro's 5% take leaves very little once you consider the cost of marketing, shipping and returns. So, any Supplier offering less than 20% isn't in this for a partnership. Finally, as anyone in the business knows, in order to sell ingestibles (supplements) and topicals, these products need to be covered by insurance. These Supplier would have to specifically add your company to their insurance policy otherwise your company needs additional insurance to cover the liability to sell these products. This is above and beyond typical business insurance. Frankly, this part of the equation is a mess unless you are already in this category.
Hey there,
First off, thanks for keeping Carro installed and for giving us a chance to help you through the issues you're experiencing.
I've already tried calling you, and I sent you an email to provide further assistance.
Please get back to me so we can help you find the perfect partnerships for your store!
Sincerely,
David
Was extremely disappointing. I had high expectations for the app, but unfortunately, it did not meet my expectations.
Hi there,
First off, thanks for keeping Carro installed and for giving us a chance to help you through the issues you're experiencing.
I've already tried calling you, and I sent you an email to provide further assistance.
Please get back to me so we can help make Carro a great solution for your store
Sincerely,
David
It's good in theory, but the accounts it brought up weren't influencers and seemed scammy. I uninstalled the app since there were no accounts I could use.
Hi there!
Thanks for your feedback! We’re happy to see that you are still using Carro.
Since this review was written, multiple influencers with hundreds of thousands of followers have been discovered by Carro for you! You should definitely go check them out.
As a reminder:
Carro identifies influencers by scanning the data sources that you connect to Carro. If a celebrity, an influencer, and/or a member of the press is interacting with your brand as a customer, email subscriber, or follower, we’ll let you know.
The number/quality of influencers that Carro is able to identify is dependent on the data sources that you connect. We’ve discovered 4.2 million influencers for the 16,500+ brands that use our app, and we do our best to remove any fake accounts. Unfortunately, these types of accounts can be difficult to find.
I hope that you are able to get back into your dashboard, see your new influencers, and update this review! Please let me know if you have any questions (via Intercom).
Thanks!
I would like to delete But I can not find a away to do such a thing! why? That is shady! I have not gotten any benefit from this app. I either want to know how it works or get rid of it
Hi there!
Deletion of sales channels is handled directly within the Shopify admin dashboard. To delete Carro, you'll want to go to Settings within Shopify, then Sales Channels. Here, you can modify your list of installed sales channels, including Carro, using the Trash Can icon.
Based on your review, we're going to be adding a section in our settings page that provides clear instructions on how to remove Carro. We greatly appreciate your feedback.
We would love for you to stay in our brand network, so if you're up for it, we should set up a time for a live walkthrough of all of Carro's current features and a sneak peek of what's in the pipeline! :)
Sincerely,
David Rice
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Hello,
We do not know what to make of this. Please consider changing your review. If you need help with anything, please email support@getcarro.com. We look forward to hearing from you and resolving this. Thanks!
Absolute SCAM. Paying $250 a month even after we cancelled. Why does Shopify permit fraudulent companies like this on their platform.
Hey there,
We attempted to downgrade you to the free subscription plan four weeks before your extended free trial came to an end, but no one from your team responded to us. In addition, we refunded you in full immediately after you were charged, and contacted you to make sure you were aware.
We're sorry that your experience with Carro wasn't the best, we're always here to help improve that!
I've used this app for 2 months and it doesn't do what it says. I thought it would help me find influencers, It does not I just happened to find ONE on my own. Then the influencer I found, shows up in the app. If you not helping me find influencers then what's the point of the app?? Because its just sitting in my sales channel taking up space.
Thank you so much for bringing up your concerns.
Based on your review, we made an update to our FAQ about how our influencer discovery tool works.
As a reminder:
Carro identifies influencers by scanning the data sources that you connect to Carro. If a celebrity, an influencer, and/or a member of the press is interacting with your brand as a customer, email subscriber, or follower, we’ll let you know.
The number/quality of influencers that Carro is able to identify is dependent on the data sources that you connect. We’ve discovered 6.3 million influencers for the 26,200+ brands that use our free app.
We are a small, but growing team based out of California that is excited about the potential of our product. We hope that everyone reading this gets to be a part of the Carro network.
Sincerely,
David Rice
The data policy is not clear. Acquire more information from your account, and also the app causes profiles to register on your website.
Hi there!
Thank you so much for bringing up your concerns.
I wanted to start off by noting that we recently made a big update to our privacy policy and terms of service. I invite you, and everyone reading this to explore those documents (they can be found under the “Support” section of our Shopify App Store page and in the footer of our website, GetCarro.com).
If you have any questions about data privacy/security, please do not hesitate to reach out via support@getcarro.com or to me personally, jason@getcarro.com.
Secondly, I want to make it explicitly clear that Carro does not “cause profiles to register” anywhere. We do not have a feature that supports this kind of functionality. If you have any questions or need clarity on anything related to this statement, your review, or your overall experience, I’d be happy to help.
We are a small, but growing team based out of California that is excited about the potential of our product, the strong (7500+) merchant-base we’ve acquired thus far, and the millions of partnerships that we’ve helped cultivate between influencers and brands. We hope that everyone reading this gets to be a part of the Carro network.
Sincerely,
Jason
President of Carro
App didn't help at all, which is fine. However, I removed this app weeks ago and it is still showing up on my website. PLEASE REMOVE!!!!!!!
Hello,
This may have something to do with your browser/cacheing.
We've reached out to you multiple times to try and help, please respond and we'll be happy to provide guidance. We will keep trying to get in contact!