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They explained the situation and helped me. Thanks for your customer friendly servixe. I appreciate it
We understand how frustrating unexpected charges can be, and we’re here to help clarify the situation.
Subscription charges are managed directly by Shopify. Based on their automated billing system, your app installation on August 17, 2024, at 7:58 AM and uninstallation on August 31, 2024, at 1:59 PM exceeded the 14-day trial period by just over 6 hours, which is why a charge was applied for the first month's subscription.
We appreciate your understanding and are here to assist if you have any further questions or concerns.
An essential app for pre-purchase customer service, order verification, e-commerce traffic analysis, and product performance analysis.
Excellent app! It includes as much information as is available about the person who added items to their cart, including their email address. When we got a bunch of ATCs from a bot, Cart Insights support was vey helpful and set up a rule that excludes that bot's ATCs as well as ATCs from my own email. They plan to add this as a DIY feature in a future update. Thanks for the great support!
Great App. A bit expensive for what it does. A discounted annual pre-payment will be appreciated. Also, to fix this: your own tests and visits! It should detect your own IP and activity and take them out. It's frustrating that you own visits are always counted ad shown.
The Most App I used in my Shopify Store! I love to see, what products my Clients like the Most, also the developer of the App installed a Feature, that I needed for my Shop, too. Im happy that I found this App.
This app is extremely helpful and the developer was maybe the most accommodating we have had the opportunity to work with on shopify. He went above and beyond to add custom features to the app for our specific work flow. Can I give 10 stars?
The app has saved us many times over when a client needs assistance with their order! And when we've needed a little help, or a tweak to make it easier for us, they always come through!
Very good costumer service and they do care and do follow up, and the app give you insight on what been left into your store Cart.
Great app. Cart Insights let me know exact which customer add which products to the cart. First thing I do in the morning is to check cart insights' email, and see how many customer create a cart and what are the products in each cart.
At work finds does exactly what it says. I like that in also displays referring links. Daily emails keeps me in the loop.